an Ascend Hotel Collection Member GEM Hotel - Chelsea

300 West 22nd Street, 10011 Manhattan, New York - NY
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23.05.17 - 24.05.17
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Good 65 Evaluations
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Earliest check-in 15:00
Latest check-out 11:00
No breakfast
Wifi not
Parking directly at the hotel
Hotel information

Service & facilities

Hotel facilities

  • Elevator
  • Hotel-owned car park
  • Restaurant(s) 1
  • Children's playground
  • Fitness room

Room facilities

  • Cable TV
  • Desk
  • Fax connection
  • Room safe
  • Coffee machine/tea-maker

In-house services

  • Vending machine for beverages
  • Classic concierge service
  • Laundry service

Style of hotel and ambience

This city hotel, occupying a typical New York brick-built building, offers rooms designed in a modern, cosy style, featuring light colours. Look forward to relaxing on the terrace, and enjoying your daily workout in the fitness centre. A restaurant and a bar are available.

Hotel data

Number of floors 6, Total number of rooms 81, Earliest check-in 15:00, Latest check-out 11:00, Multilingual staff on hand 24 hours a day, Hotel, City hotel

Service times

Earliest check-in:

3:00 PM

Latest check-out:

11:00 AM

Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
Location and distance

300 West 22nd Street, 10011 Manhattan, New York - NY

Location of the hotel

Are you planning a city trip to New York? The team of staff at The GEM Hotel Chelsea will be pleased to welcome you. You’ll be staying in Midtown Manhattan, and attractions such as the Whitney Museum of American Art, the UN headquarters, Central Park Zoo, and Washington Square Park all lie within easy reach using public transport, or even on foot.

Surroundings of the hotel
  • 11.28 km

Evaluations of an Ascend Hotel Collection Member GEM Hotel - Chelsea

Good 65 Evaluations
Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Sanitary equipment
Size of room
The quality of breakfast
The quality of the restaurant
Value for money
Sleep comfort
03.11.16 from , Business traveller
The location is fantastic and it has a New York vibe to it (not luxury, but authentic.) Felt like a dorm room, which I was from.
The bed is atrocious, you can feel the springs. The second night, I asked for an additional comforter and folded over the top comforter (sleeping bag style) and with 2 additional layers underneath, it was quite comfortable. Change out the beds and this would be a great place to stay!
30.09.16 from , Business traveller
Location. Cleanliness.
Sound isolation is poor. I could hear the people unlock their phone in the corridor. And all the sounds from the outside.
30.09.16 from , Business traveller
location, friendly staff
The bed is terrible, too soft in the middle, like if it is really old.
14.09.16 from , Business traveller
The room size, organization and decor was a bit dorm like. No space to place toiletries in the bathroom, no hair dryer.
29.06.16 from , Business traveller
location, quality
24.06.16 from Samet o., Business traveller
Staff is friendly. Room seems new.
no minibar, not very bright room
21.06.16 from , Business traveller
Clean and very convenient to my office. Free wi-fi
The room was very small, but sort of standard for New York.
09.06.16 from Venkatesh T., Business traveller
The staff is good and helpful. They greeted me every time I passed by. Called the room and checked if everything was okay.
There is a roof/patio that is good to relax.
The room is small, so are other rooms in NYC hotels.
18.05.16 from Catherine C., Business traveller
happy hour, bathroom is clean
windows are drafty and don't keep out sound. the carpet is dingy, the hallways are dingy and dark, and scary frankly. the rooms are just loud because they're close to the street and there is traffic/honking/people all the time. however the walls of the rooms are also thin, music/tv next door came though.
02.05.16 from Ted O., Business traveller
1. Broken bed and worn-out mattress, not fixed after I told front desk. Felt like I was rolling out of bed all night because of the uneven frame, and mattress had huge sunken area on one side.
2. Very slow drains in sink and shower
3. Poor TV picture quality (snowy, grainy) for analog channels (they can't get decent picture for CNN? Really?)

Note to evaluation authors: The My feel-good factor multiple choice is poorly constructed. This hotel is suitable... is the lowest ranking option, but I don't feel this hotel is suitable at all (even for one night).
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