Hotel Gran Meliá Palacio de Isora (Guía de Isora)
City center 5.00 km Airport 31.00 km
Clean & Safe Protocol X
Self Inspected Hotel
The measures have been confirmed by the hotel management
| Hygiene & cleaning measures | |
| Contactless reception of guests | |
| Keep distance | |
| Food & Beverage Safety |
Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
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Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
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Free for HRS guests in the hotel Gran Meliá Palacio de Isora (Guía de Isora)
- Free WiFi
- Parking directly by the hotel
- Free use of an internet terminal
- Free garage in or directly by hotel
Important information
Style of hotel and ambience
Perfectly integrated with its exceptional natural environment, facing the Atlantic Ocean and with the majestic Mount Teide as a backdrop, Gran Meliá Palacio de Isora offers eternal spring weather that will make your stay a truly unique experience. An oasis of peace located on the beachfront, with a large salt-water pool, varied dining options, and a 2000 m2 spa. Imagine enjoying the sunset from a beachfront suite with the exclusive RedLevel services, and discovering all the Spanish culture of a live well lived in an exclusive resort in Tenerife.
- Prime location - Beachfront hotel with magnificent views of the Atlantic Ocean and Mount Teide
- Infinity pool - An eternal summer in the longest salt-water pool in the whole of Europe
- Cuisine - Signature cuisine based on magnificent international and local dishes
- RedLevel - Personalised service and exclusive private spaces for adults or families
- Spa by Clarins - 2000 m2 of positive energy to restore balance and well-being
- Events and golf - Modern facilities and natural light for perfect events, and very near the golf courses
Location of the hotel
The Gran Meliá Palacio de Isora Resort & Spa enjoys an unbeatable location in the north of Alcalá on the east coast of Tenerife. From here, you can start your excursions across the gorgeous island. Visit the Teide National Park and hike the famous Masca Gorge (25 km). Tenerife South Airport is 40 kilometres away.
Reception open
During the week
occupied 24 hours a day
At weekends
occupied 24 hours a day
Check-In: 15:00
Check-Out: 12:00
Spoken languages:
Multilingual staff on hand 24 hours a day
Accepted payment methods
The following credit cards are accepted by Hotel Gran Meliá Palacio de Isora (Guía de Isora):
Service & facilities
- Sunbathing lawn
- Garden terrace
- Garden/Park
- Elevator
- Reception (lobby)
- Mobile phone reception
- Executive/Business floor
- WiFi with internet access in lobby Price/Hour 0,00 EUR
- Public internet terminal: Price/Hours: 0,00 EUR
- Coach parking space at hotel
- Marked disabled parking space
- Security patrolled car park
- Hotel-owned car park Price/Day 0,00 EUR
- Garage in hotel Price/Day 0,00 EUR
- Hotel-owned car park
- Security guards
- Smoke detectors
- Automatic emergency wake-up alarm
- Sprinkler system
- Video surveillance of entrances
- Fire alarm
- Number of doors with security lock in room: 579
- Childrens playground
- Indoor swimming pool:
Open 10:00 - 20:00 - Outdoor swimming pool:
- Sauna: Price 35,00 EUR
- Turkish bath: Price 35,00 EUR
- Whirlpool:
- Fitness room:
- Sun umbrellas:
- Canvas chairs at the beach:
- Health and beauty center: 10:00 - 20:00
- Beauty parlor: 10:00 - 20:00
- Fitness centre: Price 0,00 EUR
- Breakfast: 07:00 - 10:30
- Disco
- Café/Bistro
- Vegetarian food available
- Open-air restaurant/Beer garden, etc.
- Diabetic food available
- Hotel bar
- Restaurant(s): 7
12:00 - 17:00
18:30 - 23:00
Room facilities
- Easy access for wheelchairs
- Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025: : 6
- Satellite TV
- Telephone by the bed
- Telephone in the bathroom
- TV remote control
- Voicemail
- Radio
- TV with international news channel
- WiFi in all rooms Price/Hour 9,00 EUR
- Separate luggage storage
- Room safe
- Make-up mirror
- Hairdryer
- Bathrobes
- Full-length mirror
- Windows for opening
- Plan of emergency exits
- Bathroom with shower
- Seating area
- Emergency information
- Minibar
- Soundproof windows
- Bathroom with bathtub
- Temperature controls: : 579
- Fridge in 90 rooms
- Waterboiler
- Microwave oven in 40 rooms
- Iron + ironing board in 579 rooms
- Coffee machine/Tea-maker in 579 rooms
- Free tea supplies in room
- Complimentary slippers provided in room
In-house services
- Medical service
- Laundry service
- Childcare
- Baby-Sitting
- Free WiFi
- Parking directly by the hotel
- Free use of an internet terminal
- Free garage in or directly by hotel
- Limousinenservice
- Classic concierge service
- Car rental
- Porter service:
- Shuttle service to the airport: Price 91,00 EUR
- Meets ISO 14001 environmental management standard
- Evening entertainment
- Business Center
- Store/Mini supermarket
- Organized entertainment for guests
- Hairdresser/Barber
- Pets permitted: Price/Day: 30,00 EUR
- Air conditioning in public areas
- Hotel safe
- DSL/Broadband internet access in all conference rooms
- Audiovisual conference equipment
- ISDN internet access in all conference rooms
- WiFi in all conference rooms Price/Hour 0,00 EUR
- Number of conference rooms: 14
- Conference facilities for up to 250 people
Hotel Gran Meliá Palacio de Isora (Guía de Isora)
Hotel Gran Meliá Palacio de Isora (Guía de Isora): Location and distance
Frequently asked questions about Hotel Gran Meliá Palacio de Isora (Guía de Isora)
Does Hotel Gran Meliá Palacio de Isora offer free WLAN in the room?
Free WLAN in the room is available to all Hotel Gran Meliá Palacio de Isora guests.
Does Hotel Gran Meliá Palacio de Isora offer parking spaces for guests?
Guests of the Hotel Gran Meliá Palacio de Isora can use the following parking options.
- Hotel-owned car park
- Coach parking space at hotel
- Marked disabled parking space
- Security patrolled car park
- Parking directly by the hotel
Can I have breakfast in Hotel Gran Meliá Palacio de Isora?
Yes in the Hotel Gran Meliá Palacio de Isora you can enjoy the breakfast offer.
How far is the nearest airport?
The nearest airport is 31 km from the hotel.
What are the advantages of booking the Hotel Gran Meliá Palacio de Isora via HRS?
HRS customers receive the following benefits when they book the Hotel Gran Meliá Palacio de Isora:
- Free WiFi
- Parking directly by the hotel
- Free use of an internet terminal
- Free garage in or directly by hotel
Is there a restaurant in the Hotel Gran Meliá Palacio de Isora?
The hotel has its own restaurant.
Is the hotel barrier-free?
Hotel Gran Meliá Palacio de Isora belongs to the barrier-free hotels in Guía de Isora.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Hotel Gran Meliá Palacio de Isora are equipped with their own air conditioning.
Is it possible to cancel my booking at the Hotel Gran Meliá Palacio de Isora free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
When is the reception occupied?
At the Hotel Gran Meliá Palacio de Isora the reception times are as follows:
- During the week: 24 hours busy.
- At weekends: 24 hours busy.
Which payment methods can I use to pay in Hotel Gran Meliá Palacio de Isora?
You can pay at the hotel with the following means of payment:
- American Express
- Diners Club
- Mastercard
- Visa
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..