Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

Hotel Mercure Serpong Alam Sutera (Tangerang)

Jl Alam Sutera Boulevard Kav23 Serpong South Tangerang, 15325 Tangerang
City center 8.00 km Train station 12.00 km
Clean & Safe Protocol X

Self Inspected Hotel

The measures have been confirmed by the hotel management

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety
Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
1/1 Hotel Mercure Serpong Alam Sutera (Tangerang)
business tariff details
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Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
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Free benefit for all myHRS members
Both business & leisure travellers
business tariff
€0.00
Single room Standard tariff Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Important information

Style of hotel and ambience

Mercure Serpong Alam Sutera is ALLSAFE sanitary & safety label certified. ALLSAFE standards have been developed by Accor Global, Bureau Veritas and world's leading medical autorities.Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Location of the hotel

The hotel and Tangerang's city centre are separated by an approximate 15-minute drive. Don't pass up a visit to Boen Tek Bio Temple in the heart of town. In addition, bargain hunters will get their money's worth at Summarecon Mall shopping centre, while golf lovers can improve their handicap at the nearby golf courses.

Reception open
During the week
Not occupied

At weekends
Not occupied

Check-In: 14:00
Check-Out: 12:00

Accepted payment methods

The following credit cards are accepted by Hotel Mercure Serpong Alam Sutera (Tangerang):

American Express Mastercard Visa

Service & facilities

  • Elevator
  • Reception (lobby)
  • WiFi with internet access in lobby
  • Coach parking space at hotel
  • Hotel-owned car park
  • Video surveillance of hallways
  • Security guards
  • Smoke detectors
  • Fire alarm
  • Childrens playground
  • Outdoor swimming pool:
  • Solarium:
  • Health and beauty center:
  • Fitness centre:
  • Open-air restaurant/Beer garden, etc.
  • Hotel bar

Room facilities

  • Easy access for wheelchairs
  • Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025:
  • Fax
  • DSL/Broadband internet access
  • WiFi in all rooms
  • Room safe
  • Make-up mirror
  • Plan of emergency exits
  • Hairdryer
  • Bathroom with shower
  • Emergency information
  • Centrally controlled air conditioning

In-house services

  • Shoe-polishing machine
  • Express check-out
  • Classic concierge service
  • Car rental
  • Porter service:
  • Business Center
  • Adjoining conference center
  • Audiovisual conference equipment
  • Number of conference rooms: 4
  • Conference facilities for up to 300 people

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Hotel Mercure Serpong Alam Sutera (Tangerang)

Hotel Mercure Serpong Alam Sutera (Tangerang): Location and distance

Show hotel on map

City center : 8.00 km - Tangerang

Train station : 12.00 km - SERPONG STATION

Frequently asked questions about Hotel Mercure Serpong Alam Sutera (Tangerang)

Does Hotel Mercure Serpong Alam Sutera offer parking spaces for guests?

Guests of the Hotel Mercure Serpong Alam Sutera can use the following parking options.
  • Hotel-owned car park
  • Coach parking space at hotel

Can I have breakfast in Hotel Mercure Serpong Alam Sutera?

Unfortunately the Hotel Mercure Serpong Alam Sutera does not offer breakfast for guests.

How far is the nearest train station?

The next station is 12 km away from the accommodation.

What are the advantages of booking the Hotel Mercure Serpong Alam Sutera via HRS?

HRS customers receive the following benefits when they book the Hotel Mercure Serpong Alam Sutera:
.

Is there a restaurant in the Hotel Mercure Serpong Alam Sutera?

The hotel does not have its own restaurant.

Is the hotel barrier-free?

Hotel Mercure Serpong Alam Sutera belongs to the barrier-free hotels in Tangerang.

Are the hotel rooms equipped with air conditioning?

The hotel rooms in Hotel Mercure Serpong Alam Sutera are equipped with their own air conditioning.

Is it possible to cancel my booking at the Hotel Mercure Serpong Alam Sutera free of charge?

With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.

Which payment methods can I use to pay in Hotel Mercure Serpong Alam Sutera?

You can pay at the hotel with the following means of payment:
  • American Express
  • Mastercard
  • Visa

Can I collect miles and points during a trip?

With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..

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