Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

Nairobi Serena Hotel

Clean & Safe Protocol X

Self Inspected Hotel

The measures have been confirmed by the hotel management

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
1/1 Nairobi Serena Hotel
business tariff details
myHRS Club Member
Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
Save up to 30% automatically
Nothing else required - simply sign in!
Free benefit for all myHRS members
Both business & leisure travellers
business tariff
€0.00
Single room Standard tariff Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Free for HRS guests in the hotel Nairobi Serena Hotel

  • Free WiFi
  • Parking directly by the hotel
  • Free use of an internet terminal
  • 1 bottle of mineral water

Important information

Style of hotel and ambience

Hotel has now completed its renovation and refurbishment program. Hotel has new reception,remodeled guest rooms, new floor of guest rooms, executive floor and a new parking silo. The Nairobi Serena is a quiet sanctuary in a flower-filled garden amid the noise and bustle of one of most dynamic cities in Africa. Shaded by jacaranda, bougainvillea and acacia trees, the hotel is a haven located just moments from the city business center and also from most of its attractions-art and cultural institutions, shopping, nightlife and entertainment. Considered the leading hotel in Nairobi for its standards of accommodation,food, service and amenities. Elegantly designed bedrooms feature intricate timber works inspired by Pan-African designs and most have views of either Nairobi skyline across Central Park or of acacia groves and gardens. The main restaurant, Mandhari,offers some of finest cuisine and the Maisha Health Club is the best in the country. The hotel also boasts up-to-date business services and exceptional conference facilities. Environmental programs-Linen re-use,energy saving,re-usable key cards, water conservation,waste and sanitation programs.

Location of the hotel

The hotel is centrally situated in Nairobi yet enjoys a peaceful location in landscaped gardens. Main sights include Nairobi National Park, Nairobi National Museum and the Giraffe Centre. Wilson Airport can be reached at a distance of 5 kilometres.

Reception open
During the week
Not occupied

At weekends
Not occupied

Check-In: 12:00
Check-Out: 10:00

Accepted payment methods

The following credit cards are accepted by Nairobi Serena Hotel:

American Express Japan Credit Bureau Mastercard Visa

Service & facilities

  • Elevator
  • WiFi with internet access in lobby
  • Hotel-owned car park
  • Security guards
  • Video surveillance of hotel lobby
  • Automatic emergency wake-up alarm
  • Outdoor swimming pool:
  • Fitness centre:
  • Café/Bistro
  • Hotel bar

Room facilities

  • Fax

In-house services

  • Laundry service
  • Baby-Sitting
  • Free WiFi
  • Parking directly by the hotel
  • Free use of an internet terminal
  • 1 bottle of mineral water
  • Classic concierge service
  • Car rental
  • Porter service:
  • Hairdresser/Barber
  • Safety deposit boxes at reception
  • Number of conference rooms: 5

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Nairobi Serena Hotel

Nairobi Serena Hotel: Location and distance

City center : 3.00 km - Nairobi

Frequently asked questions about Nairobi Serena Hotel

Does Nairobi Serena Hotel offer free WLAN in the room?

Free WLAN in the room is available to all Nairobi Serena Hotel guests.

Does Nairobi Serena Hotel offer parking spaces for guests?

Guests of the Nairobi Serena Hotel can use the following parking options.
  • Hotel-owned car park
  • Parking directly by the hotel

Can I have breakfast in Nairobi Serena Hotel?

Unfortunately the Nairobi Serena Hotel does not offer breakfast for guests.

What are the advantages of booking the Nairobi Serena Hotel via HRS?

HRS customers receive the following benefits when they book the Nairobi Serena Hotel:
  • Free WiFi
  • Parking directly by the hotel
  • Free use of an internet terminal
  • 1 bottle of mineral water
.

Is there a restaurant in the Nairobi Serena Hotel?

The hotel does not have its own restaurant.

Is the hotel barrier-free?

Nairobi Serena Hotel is unfortunately not barrier-free.

Are the hotel rooms equipped with air conditioning?

Unfortunately, the hotel rooms in the Nairobi Serena Hotel do not have their own air conditioning.

Is it possible to cancel my booking at the Nairobi Serena Hotel free of charge?

With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.

Which payment methods can I use to pay in Nairobi Serena Hotel?

You can pay at the hotel with the following means of payment:
  • American Express
  • Diners Club
  • Japan Credit Bureau
  • Mastercard
  • Visa

Can I collect miles and points during a trip?

With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..

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