Hotel Sofitel Hamburg Alter Wall

Alter Wall 40, 20457 Hamburg - Altstadt
Total from 148.00EUR incl. VAT and all fees
Free for HRS guests:
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27.02.17 - 28.02.17
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8.3
Very Good 127 Evaluations
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Earliest check-in 15:00
Latest check-out 12:00
No breakfast
Wifi
Parking directly at the hotel
Hotel information

Service & facilities

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Garage in the hotel
  • Conference rooms 19

Room facilities

  • WLAN with Internet access in rooms
  • quiet rooms
  • Cable TV
  • Satellite TV
  • Voicemail

In-house services

  • Multilingual staff on hand 24 hours a day
  • Pets permitted
  • Classic concierge service
  • Express check-out
  • Porter service

Style of hotel and ambience

Indulge into luxury at the hotel Sofitel Hamburg Alter Wall. All rooms are exclusively furnished, feature a marble bathroom and are equipped with all desirable amenities including Internet access. Unwind in the lovingly designed wellness area and enjoy a relaxing massage. The friendly staff in the restaurant serves international dishes.

Special features of the hotel

This 5-star international luxury design hotel is located in the historic quarter of Hamburg, and boasts a terrace running directly alongside the Alster canal. Renovation work in our Spa Area from 02.01.2017 - 06.01.2017

Hotel data

Hotel built in 2000, Last complete renovation 2009, Number of floors 8, Total number of rooms 241, Rooms with connecting door 7, Number of suites (separate rooms) 18, Hotel, Trade fair/conference hotel, Certified Spa Hotel, child-friendly hotel, Certified Design Hotel, Certified Luxury Hotel

Service times

Reception open:

12:00 AM to 12:00 AM

Reception manned at weekends:

12:00 AM to 12:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

12:00 PM

Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
Location and distance

Alter Wall 40, 20457 Hamburg - Altstadt

Location of the hotel

Located at a canal in the centre of the city, this hotel is an ideal retreat for business and private travellers alike. Within a short walk, you can arrive at the town hall and the St. Pauli Landing Stages. The main train station is located at a distance of 1.5 kilometres.

Surroundings of the hotel
  • 0.51 km
  • 5.0 km
  • 9.0 km
Sport / leisure
  • Stadium/sports hall: 9.0 km

Evaluations of Sofitel Hamburg Alter Wall

8.3
Very Good 127 Evaluations
Friendliness of the staff
8.6
How willing were staff to help?
8.3
Atmosphere at the hotel
8.2
Room configuration
8.3
Cleanliness
8.7
Sanitary equipment
8.4
Size of room
8.0
The quality of breakfast
8.1
The quality of the restaurant
7.6
Value for money
7.6
Wellness
8.3
Sleep comfort
8.5
8.9
16.12.16 from , Business traveller
Huge and very comfortable hotel room
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7.7
25.11.16 from , Business traveller
reception area
bed is WAY too soft. the TV is tiny. the music playing in the room when you enter is on repeat. the hair dryer was broken. won't be coming back
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8.0
05.09.16 from Anna M., Business traveller
pillows were too soft but that is a very small comment
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8.9
24.08.16 from , Business traveller
room comfort, staff friendliness
the TV didn't work; the receptionist ordered a breakfast even though I clearly said I didn't want it :)
Details
6.0
22.07.16 from , Business traveller
Design of hotel
Internet (even paid internet did not properly function). Room was downgraded, which wasn't a problem, but was promised a reduction in rate and then told I shouldn't have been told that when checking out. A/C didn't function properly, so room was very, very hot
Details
9.4
01.06.16 from Nora B., Business traveller
the service was brilliant and everyone was very friendly! I want to point out the very friendly blonde receptionist lady who was a superb service-oriented receptionist who also gave me a toothbrush, since I forgot mine.

Dear Nora B., thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager

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10
20.04.16 from Charles S., Business traveller
Modern hotel, high style, very comfortable
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9.2
14.04.16 from , Business traveller
Very spacious and organized room (with the mini-sofa I felt like in a suite). Liked very much the bathroom and amenities. I appreciated very much the rain shower (it was a spa in itself).
Water was floating around the shower even if you put a towel. Spa is mid-size and in terms of facilities, average. Ah, and when I asked about being in a higher floor I was told that my rate did not allow me to be in a higher floor (when some of my colleagues were).
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9.2
11.04.16 from , Business traveller
Very nice hotel, with great facilities and friendly staff.
It would be nice to have complimentary tea/ coffee making facilities and an iron & ironing board in the room.
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7.2
27.01.16 from , Business traveller
The Design of The room
Didn't seem to be very clean and the heating didn't work well. Either too cold or to warm. Only fancy snacks and no basic snacks such as chips. 
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