Kennedy-Ufer 2 A,50679 Cologne1 bottle of mineral water
Hotel built in 1988, Last partial renovation 2011, Number of floors 6, Total number of rooms 306, Number of single rooms 0, Number of double rooms 306, of which have 2 separate beds 78, of which have a double bed 210, of which are suitable as three-bed rooms 306, Rooms with connecting door 146, Number of suites (separate rooms) 18, Number of junior suites 8, Number of apartments 1, Hotel, City hotel, Business hotel, Trade fair hotel, Trade fair/conference hotel, Certified Spa Hotel, child-friendly hotel, Certified Luxury Hotel
negativ: For a five star hotel NOT up to date, should be improved. Especially Euro 18.- for Wlan is totally outfashioned!
Hotel's comments: Dear Roland, I would like to thank you for your honest feedback. I am sorry that we could not fulfill your expectations. Hyatt Regency Cologne was built in 1988 and for the last three years now we have been steadily renovating the interior and exterior of the hotel. We are not quite finished yet and know that there is still some room for improvement. I am happy to announce that since January 2013, wireless LAN access is included in the room rate in our Club Rooms and Suites. In addition, we offer our guests the Hyatt Business Plan, which is a special room offer including high-speed Internet access, daily newspaper, mineral water and the dry-cleaning of one item per day. For further questions or if you require further assistance with your next booking, please do not hesitate to contact us directly. Kind regards, Robin Saunders General Manager
positiv: Nothing really positive to add.
negativ: This hotel is totally over rated. I've had better service at a 3 star hotel. Door cards consistently do not work and then they insist on some form of ID before they will give new cards. Even if all personal detail can be given. management were no better at dealing with the problem. Dinner at the Hotel restaurant was horrific. Prices are outrageous, while quantities are extremely small. I was embarressed as I had guests and service was exceptionally slow. It took 1 hour 50 minutes to receive our meal. Even the waiter was embarressed as he brought us sorbet even though we had eaten nothing. He said this was to compensate for our wait. Internet fees are extremely expensive when one considers what the hotel charge for accomodation is. Certainly not value for money at all and I would certainly not recommend this hotel to anyone.
From Köln main station towards Köln - Deutz by train, train stops at Deutz station From Neumarkt take tram 1 or 9 to station Köln-Deutz train stops at Deutz station
From the A3 (coming from Frankfurt / Oberhausen) Leave the motorway at the Köln-Ost junction, signed Köln-Deutz / Zentrum, follow signs to Köln Messe, pass the trade centre on the right-hand side, after the underpass, turn right into Opladener Strasse, from here, follow the signs for Hyatt.