FROHNHAUSER STRASSE 6,45127 EssenUse of an Internet terminal at the hotel
Hotel built in 1999, Last complete renovation 2009, Number of floors 7, Number of single rooms 5, Number of double rooms 163, of which have a double bed 127, of which are suitable as three-bed rooms 50, of which are suitable as four-bed rooms 17, Number of suites (separate rooms) 19, Hotel, City hotel, Gay and lesbian-friendly hotel
negativ: Holiday Inn Customer Care? Not at all!
Due to the winter conditions and a heavy ice rain in Frankfurt my flight was cancelled.
I called the Hotel, at 14:00 on the day of my planned arrival to inform them and to try to find an solution about the booking for that one night.
I had booked 3 nights, a night at 180€ no breakfast included.
The hotel reception did not at all care about the issue and told me that I had to pay 90% of the night. However they promised that upon arrival I could speak to the manager in order to solve the issue.
Upon Arrival I asked at the reception to speak to the responsible which was harshly declined. The answers and tone of the reception was absolutely inadequate. The reception explained : these are “the rules” of the Hotel and that they would also account for me. No concession, no comprehension, no nothing.
A truly disappointing experience and absolutely inadequate for a Holiday Inn experience at 180€ a night.
From Essen Main Station take the underground U 11, U 17 or U 18 to Berliner Platz. Take exit Ostfeldstrasse. After the SIXT rent a car Station gas station on the left turn right into Frohnhauser Strasse. The hotel is on the right hand side.
A40 -> exit Essen-Zentrum -> first opportunity turn right into Hindenburgstrasse -> follow the street 01 kilometer -> turn left at shopping center Limbecker Platz -> the hotel is on the right hand side