Leyergasse 6,69117 Heidelberg1 bottle of mineral water
Hotel built in 2000, Last partial renovation 2005, Number of floors 2, Total number of rooms 43, Number of single rooms 4, Number of double rooms 35, of which have 2 separate beds 34, of which have a double bed 9, Number of suites (separate rooms) 2, Number of junior suites 2, Hotel, City hotel
positiv: People at the reception desk are helpful, responsive to requests, and friendly. Physical atmosphere in the restaurant is lively and interesting.
negativ: Attention to detail by housekeeping staff was questionable; for example, a) towels were not replaced on one of my nights, so I needed to ask reception to provide a replacement; b) on another night, housekeeping left a bottle of window cleaner on the bathroom window sill.
I was left with a negative impression of arrogance and lack of concern for potential customers in the way I was informed that that the restaurant was fully booked in response to my request for a seat in the dining room. It was almost as if I was being looked upon as an annoyance to them for simply asking the question.
positiv: I had a brilliant stay here. It was any easy walk to all of the sights and there was a train station in short walking distance (heidelberg-karlstor). The food and atmosphere at the restaurant was great. It was busy both nights, but I was able to walk in at 8 pm for dinner with no reservation. It was a perfect choice for a single traveller, but I think it would be great for others (business/families/small groups).