Packington Hill,DE74 2DF DerbyParking directly by the hotel
Hotel built in 1984, Last complete renovation 2005, Last partial renovation 2007, Number of floors 3, Total number of rooms 70, Number of single rooms 4, Number of double rooms 66, of which have 2 separate beds 32, of which have a double bed 38, of which are suitable as three-bed rooms 16, of which are suitable as four-bed rooms 16, Rooms with connecting door 2, Number of junior suites 4, Hotel, Business hotel, Airport hotel, Sport/leisure hotel, child-friendly hotel, Family hotel, Women's hotel, No-smoking hotel, Gay and lesbian-friendly hotel
negativ: room cold on arrival
positiv: Ver friendly, great hotel with excellent service and value.
positiv: room was fine
negativ: bar meal was not great
positiv: Hotel stay was very good, excellent value for money, staff were very friendly.
negativ: I marked atmosphere low as ther were people drinking and using bad language at 7:30 in the morning. Room facilities is marked low as the bathroom fan would not switch off 9same thinh happened the last time I stayed there) and the toilet roll holder was hanging off the wall. The room sound proofing was very poor and I was disturbed by noise from the adjacent room. After I returned from breakfast my card would not open the room door and the receptionist was very unhelpful (said she was too busy and called for someone else although there were no other guests waiting and no phones ringing. I was also not given the barrier code to get out of the car park so I had to return to the hotel to get out) All the above nearly made me late for my meeting! Dinner food quality was excellent but quantity was very poor. Breakfast was poor - lukewarm served on a cold plate and no choice of how the eggs were cooked.
positiv: Good room service choices
negativ: Room heater not working despite fault being reported by the previous occupant. bathroom heated towel rail not working. Bathroom fan on constantly
negativ: When checking out, I was asked if everything was OK and I said no, as the bathroom extractor fan had been going all night. The receptionist told me that that couldn't be right as there were no extractor fans in the bathroom!! I had to explain to her the location of the fan and what it did. She said she would get it looked at, rather unconvincingly.
negativ: Orders early breakfast as I had to leave at 6am. Breakfast did not arrive. bathroom fan did not turn off and noise kept me awake a long time.
the hotel is a 5 minute taxi ride from East Midlands airport
From M1 leave at jct 24 (signed East Mids Airport & A6)at the roundabout take the A6 (loughborough/Kegworth Exit. Continue on A6 for 1/3 of a mile, take the 1st right into Packington Hill where you will see the hotel on the left hand side