Change & Cancel
Need to change or cancel a booking?
Please enter the following data to help us identify your booking:
The process number is a 9-digit number found at the top of your booking confirmation email.
The access code is a 5-digit number found at the top of your booking confirmation email.
Need to change or cancel a booking?
Please enter the following data to help us identify your booking:
The process number is a 9-digit number found at the top of your booking confirmation email.
The access code is a 5-digit number found at the top of your booking confirmation email.
24/7 Customer service
Available worldwide in German or English at
+49 221 2077 6001, 2
1Please check the country specific telephone fees.
2International number of the HRS customer service.
Monday to Sunday, 24 hours a day