Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

Hotel Arcotel Onyx (Hamburg)

City center 2.00 km Train station 3.00 km Airport 9.00 km
8.2

63 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

The measures have been confirmed by the hotel management

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
HRS awardedX
Green Stay

This hotel has been awarded a Green Stay Label and is among the most efficient Hotels in this area, based on its environmental footprint.

Carbon

A

2.19

kg CO2/night

Water

A

20.55

liter/night

Waste

D

-1.00

kg/night

Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Hotel Arcotel Onyx (Hamburg)
Hotel Arcotel Onyx (Hamburg)
Hotel Arcotel Onyx (Hamburg)
Hotel Arcotel Onyx (Hamburg)
Hotel Arcotel Onyx (Hamburg)
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business tariff details
myHRS Club Member
Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
Save up to 30% automatically
Nothing else required - simply sign in!
Free benefit for all myHRS members
Both business & leisure travellers
business tariff
€0.00
Single room Price from: €132.68 Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Free for HRS guests in the hotel Arcotel Onyx (Hamburg)

  • Free use of an internet terminal
  • Free WiFi

Important information

Style of hotel and ambience

Whether you are planning a business trip or a weekend with friends, this hotel is the ideal place to stay for any occasion.

Location of the hotel

Immerse yourself in the bustling atmosphere of Hamburg’s legendary street Reeperbahn and book your stay at the ARCOTEL Onyx.

Reception open
During the week
Occupied 24 hours a day

At weekends
Occupied 24 hours a day

Check-In: 15:00
Check-Out: 12:00

Spoken languages:
Multilingual staff on hand 24 hours a day

Accepted payment methods

The following credit cards are accepted by Hotel Arcotel Onyx (Hamburg):

Visa Mastercard American Express Electronic cash

Service & facilities

  • Reception (lobby)
  • Elevator
  • Mobile phone reception
  • Public internet terminal:
  • WiFi with internet access in lobby
  • Car park is directly by hotel
  • Secure parking
  • Marked disabled parking space
  • Secure parking for bicycles/motorbikes
  • Garage in hotel Price/Day 20,00 EUR
  • Parking Price/Day 20,00 EUR
  • Hotel-owned car park
  • Video surveillance of hotel lobby
  • Security guards
  • Fire alarm
  • Automatic emergency wake-up alarm
  • Smoke detectors
  • Video surveillance of entrances
  • Sprinkler system
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Parking areas patrolled
  • Automated external defibrillator on site (AED)
  • Hallways equipped with fire exstinguishers
  • Hotel staff trained in cardiopulmonary resuscitation (CPR)
  • Emergency exits for each floor
  • Hotel auto-linked to fire station (Alarm automatically notifies fire station)
  • Hotel complies with country/state/local fire prevention laws
  • Hotel staff trained in first aid
  • All guest rooms equipped with sprinklers
  • Hotel has emergency lighting
  • Guest rooms accessed by interior entrances
  • Building meets all current local/state/country building codes
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Guest room doors self-closing
  • Number of doors with spyhole in room: 215
  • Number of doors with security lock in room: 215
  • Breakfast: 06:00 - 10:00
  • Hotel bar
  • Café/Bistro

Room facilities

  • Easy access for wheelchairs
  • Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025: : 2
  • Telephone by the bed
  • Telephone on the desk
  • Radio
  • TV with international news channel
  • Cable TV
  • TV remote control
  • WiFi in all rooms Price/Hour 0,00 EUR
  • DSL/Broadband internet access in 215 rooms
  • Bathrobes
  • Make-up mirror
  • Bathroom with shower
  • Emergency information
  • Windows for opening
  • Desk
  • Seating area
  • Hairdryer
  • Full-length mirror
  • Room safe
  • Separate luggage storage
  • Bathroom with bathtub
  • Soundproof windows
  • Plan of emergency exits
  • Centrally controlled air conditioning
  • Temperature controls: : 215
  • Coffee machine/Tea-maker in 215 rooms

In-house services

  • Laundry service
  • Shoe-polishing machine
  • Shoe-polishing service
  • Medical service
  • Change of towels once a day
  • Change of linen every 3 days
  • Free use of an internet terminal
  • Free WiFi
  • Express check-out
  • Classic concierge service
  • Porter service: Price/piece: 0,00 EUR
  • Business Center
  • Free daily newspapers
  • Large dogs permitted: Price/Day: 15,00 EUR
  • Hotel safe
  • Air conditioning in public areas
  • Elevator-service available

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Hotel Arcotel Onyx (Hamburg)

Hotel Arcotel Onyx (Hamburg): Location and distance

City center : 2.00 km - Hamburg

Airport : 9.00 km

Train station : 3.00 km - Hamburg Hbf

Highway : 4.31 km - A255 - Abzweig Veddel - Anschluß Neue Elbbrücken

Frequently asked questions about Hotel Arcotel Onyx (Hamburg)

Does Hotel Arcotel Onyx offer free WLAN in the room?

Free WLAN in the room is available to all Hotel Arcotel Onyx guests.

Does Hotel Arcotel Onyx offer parking spaces for guests?

Guests of the Hotel Arcotel Onyx can use the following parking options.
  • Hotel-owned car park
  • Secure parking
  • Marked disabled parking space
  • Secure parking for bicycles/motorbikes
  • Parking areas patrolled

Can I have breakfast in Hotel Arcotel Onyx?

Yes in the Hotel Arcotel Onyx you can enjoy the breakfast offer.

What is the average rating of Hotel Arcotel Onyx?

Hotel Arcotel Onyx was rated 8.2 by 63 guests on average.

Which service in the Hotel Arcotel Onyx is particularly well rated?

Size of room, Cleanliness and Sleep comfort were rated particularly well.

What percentage of the guests recommend the Hotel Arcotel Onyx?

85.7 % of HRS guests recommend the Hotel Arcotel Onyx for their next stay.

How far is the nearest train station?

The next station is 3 km away from the accommodation.

How far is the nearest airport?

The nearest airport is 9 km from the hotel.

What are the advantages of booking the Hotel Arcotel Onyx via HRS?

HRS customers receive the following benefits when they book the Hotel Arcotel Onyx:
  • Free use of an internet terminal
  • Free WiFi
.

Is there a restaurant in the Hotel Arcotel Onyx?

The hotel does not have its own restaurant.

Is the hotel barrier-free?

Hotel Arcotel Onyx belongs to the barrier-free hotels in Hamburg.

Are the hotel rooms equipped with air conditioning?

The hotel rooms in Hotel Arcotel Onyx are equipped with their own air conditioning.

Is it possible to cancel my booking at the Hotel Arcotel Onyx free of charge?

With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.

When is the reception occupied?

At the Hotel Arcotel Onyx the reception times are as follows:
  • During the week: 24 hours busy.
  • At weekends: 24 hours busy.

Which payment methods can I use to pay in Hotel Arcotel Onyx?

You can pay at the hotel with the following means of payment:
  • Visa
  • Diners Club
  • Mastercard
  • American Express
  • Electronic cash

Can I collect miles and points during a trip?

With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..

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Hotel reviews

8.2

63 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

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HINNEH P.

30.04.24

8.6 Very good

Positive The lobby was really good. the seating area to charge your phone and to do some work , the bar area is great too.

25.01.24

8 Very good

Positive The hotel location near taxi station and bus & metro is very convenient Negative the old bathromm

Harders H.

04.09.23

8.6 Very good

Positive Hotel liegt sehr zentral Negative WC Papier ist sehr weit weg von der Schüssel

KUMAR S.

09.06.23

8.3 Very good

Positive Good location. Nearness to the ferry means travel to office was very easy. Very clean and comfortable room. Negative There was no water in the room. Then later I was told tap water is sufficient. Bathroom soap container was empty.

06.04.23

9.4 Excellent

Negative No