Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

Hotel Arcotel Onyx (Hamburg)

City center 1.65 km Train station 2.59 km

63 Evaluations


Clean & Safe Protocol

Self Inspected Hotel

The measures have been confirmed by the hotel management

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
Hotel Arcotel Onyx (Hamburg)
Hotel Arcotel Onyx (Hamburg)
Hotel Arcotel Onyx (Hamburg)
Hotel Arcotel Onyx (Hamburg)
Hotel Arcotel Onyx (Hamburg)
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business tariff details
myHRS Club Member
Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
Save up to 30% automatically
Nothing else required - simply sign in!
Free benefit for all myHRS members
Both business & leisure travellers
business tariff
Single room Standard tariff €224.39 Double room €0.00


Your travel dates
- Rooms :0 - Guests :

1 Adult - 1 Single room PlusCircle


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Free for HRS guests in the hotel Arcotel Onyx (Hamburg)

  • Use of an Internet terminal at the hotel
  • WiFi in room

Important information

Style of hotel and ambience

Whether you are planning a business trip or a weekend with friends, this hotel is the ideal place to stay for any occasion.

Location of the hotel

Immerse yourself in the bustling atmosphere of Hamburg’s legendary street Reeperbahn and book your stay at the ARCOTEL Onyx.

Reception open
During the week
Reception manned 24 hours a day

At weekends
Reception manned 24 hours a day

Check-In : 15:00
Check-Out : 12:00

Accepted payment methods

The following credit cards are accepted by Hotel Arcotel Onyx (Hamburg):

Diners Club Visa Eurocard/MasterCard American Express Electronic cash

Service & facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal
  • Car park is directly by hotel
  • Car park is a 0-minute walk away
  • Secure parking
  • Marked disabled parking space
  • Garage in the hotel Fee per 24 hours 20 EUR
  • Garage is a 0-minute walk away
  • Secure parking for bicycles/motorbikes
  • Hotel bar
  • Café/bistro
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Security guards
  • WLAN with Internet access in lobby
  • Mobile phone reception
  • Door with spy-hole in 215 rooms
  • Door with security lock in 215 rooms
  • Breakfast from 06:00 o'clock to 10:00 o'clock
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Hotel staff trained in first aid
  • Hotel staff trained in cardio pulmonary resuscitation (CPR)
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Automated external defibrillator on site (AED)

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0 EUR
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
  • Cable TV
  • TV remote control
  • Radio
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Room safe
  • Coffee machine/tea-maker in 215 rooms
  • Centrally controlled air conditioning
  • Temperature controls in 215 rooms
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access in 215 rooms
  • TV with international news channel

In-house services

  • Large dogs permitted Fee per day 15 EUR
  • Pets permitted Fee per day 15 EUR
  • Hotel safe
  • Air conditioning in public areas
  • Classic concierge service
  • Gift vouchers available for Übernachtungen
  • Express check-out
  • Porter service Cost per item 0 EUR
  • Free daily newspapers
  • Business center
  • Sightseeing tours
  • Laundry service
  • Shoe-polishing service
  • Shoe-polishing machine
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 3 day(s)
  • Medical service

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Hotel Arcotel Onyx (Hamburg)

Hotel Arcotel Onyx (Hamburg): Location and distance

City center : 1.65 km - Hamburg

Train station : 2.59 km - Hamburg Hbf

Highway : 4.31 km - A255 - Abzweig Veddel - Anschluß Neue Elbbrücken

Frequently asked questions about Hotel Arcotel Onyx (Hamburg)

Does Hotel Arcotel Onyx offer free WLAN in the room?

Free WLAN in the room is available to all Hotel Arcotel Onyx guests.

Does Hotel Arcotel Onyx offer parking spaces for guests?

Guests of the Hotel Arcotel Onyx can use the following parking options.
  • Secure parking
  • Garage in the hotel Fee per 24 hours 20 EUR
  • Garage is a 0-minute walk away
  • Secure parking for bicycles/motorbikes

Can I have breakfast in Hotel Arcotel Onyx?

Unfortunately the Hotel Arcotel Onyx does not offer breakfast for guests.

What is the average rating of Hotel Arcotel Onyx?

Hotel Arcotel Onyx was rated 8.2 by 63 guests on average.

Which service in the Hotel Arcotel Onyx is particularly well rated?

Size of room, Cleanliness and Sleep comfort were rated particularly well.

What percentage of the guests recommend the Hotel Arcotel Onyx?

85.7 % of HRS guests recommend the Hotel Arcotel Onyx for their next stay.

At what time can you check in at the Hotel Arcotel Onyx at the earliest?

Check-in is possible from 15:00 at the earliest.

What is the latest time to check out?

Check-out is possible at the latest by 12:00 clock.

How far is the nearest train station?

The next station is 2.6 km away from the accommodation.

What are the advantages of booking the Hotel Arcotel Onyx via HRS?

HRS customers receive the following benefits when they book the Hotel Arcotel Onyx:
  • Use of an Internet terminal at the hotel
  • WLAN in room

Is there a restaurant in the Hotel Arcotel Onyx?

The hotel does not have its own restaurant.

Is the hotel barrier-free?

Hotel Arcotel Onyx belongs to the barrier-free hotels in Hamburg.

Are the hotel rooms equipped with air conditioning?

The hotel rooms in Hotel Arcotel Onyx are equipped with their own air conditioning.

Is it possible to cancel my booking at the Hotel Arcotel Onyx free of charge?

With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.

When is the reception occupied?

At the Hotel Arcotel Onyx the reception times are as follows:
  • During the week: 24 hours busy.
  • At weekends: 24 hours busy.

Which payment methods can I use to pay in Hotel Arcotel Onyx?

You can pay at the hotel with the following means of payment:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Electronic cash

Can I collect miles and points during a trip?

With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..

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Hotel reviews


63 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

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Harders H.


8.6 Very good

Positive Hotel liegt sehr zentral Negative WC Papier ist sehr weit weg von der Schüssel



8.3 Very good

Positive Good location. Nearness to the ferry means travel to office was very easy. Very clean and comfortable room. Negative There was no water in the room. Then later I was told tap water is sufficient. Bathroom soap container was empty.


9.4 Excellent

Negative No

Pereira M.


9.2 Excellent

Positive location, rooms, cleanliness, confort