Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

99 Evaluations

Show all reviews

City center 1.65 km Train station 2.59 km Airport 9.08 km
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Your HRS offer

Dbl. from €100.15

HRS price assurance

If you find a better offer, we will refund you the difference.


Free for HRS guests:
  • Use of an Internet terminal at the hotel
  • WiFi in room

Important information

Style of hotel and ambience

Whether you are planning a business trip or a weekend with friends, this hotel is the ideal place to stay for any occasion. In addition to numerous modern rooms with every desirable comfort, the hotel convinces with an open lobby and a chic bar.

Service & facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal
  • Car park is directly by hotel
  • Car park is a 0-minute walk away
  • Secure parking
  • Marked disabled parking space
  • Garage in the hotel Fee per 24 hours 20 EUR
  • Garage is a 0-minute walk away
  • Secure parking for bicycles/motorbikes
  • Hotel bar
  • Café/bistro
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Security guards
  • WLAN with Internet access in lobby
  • Mobile phone reception
  • Door with spy-hole in 215 rooms
  • Door with security lock in 215 rooms
  • Breakfast from 06:00 o'clock to 10:00 o'clock
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Hotel staff trained in first aid
  • Hotel staff trained in cardio pulmonary resuscitation (CPR)
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Automated external defibrillator on site (AED)

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0 EUR
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
  • Cable TV
  • TV remote control
  • Radio
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Room safe
  • Coffee machine/tea-maker in 37 rooms
  • Centrally controlled air conditioning
  • Temperature controls in 215 rooms
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access in 215 rooms
  • TV with international news channel

In-house services

  • Large dogs permitted Fee per day 15 EUR
  • Pets permitted Fee per day 15 EUR
  • Hotel safe
  • Air conditioning in public areas
  • Classic concierge service
  • Gift vouchers available for Übernachtungen
  • Express check-out
  • Porter service Cost per item 0 EUR
  • Free daily newspapers
  • Business center
  • Sightseeing tours
  • Laundry service
  • Shoe-polishing service
  • Shoe-polishing machine
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 3 day(s)
  • Medical service

Hotel data

Hotel built in 2012, Number of floors 7, Total number of rooms 215, Number of single rooms 0, Number of double rooms 215, of which are suitable as three-bed rooms 11, Rooms with connecting door 4, Number of suites (separate rooms) 4, Number of junior suites 7, Number of apartments 2, Number of rooms with air conditioning 215, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Number of luxury rooms 176, Number of business rooms 25, Hotel, City hotel, Business hotel, Art/design hotel, Trade fair hotel, child-friendly hotel, No-smoking hotel, VARTA certified business hotel 411806, No-smoking room 215, Hypoallergenic rooms 2, Family rooms available 7, Children's beds/cots 7, DEHOGA Rating 4 DEHOGA Rating valid until 2018-09-10,

Reception open
Reception manned 24 hours a day

Reception manned at weekends
Reception manned 24 hours a day

Check-In : 15:00
Check-Out : 12:00

Free for HRS guests:
  • Use of an Internet terminal at the hotel Use of an Internet terminal at the hotel
  • WLAN in room WLAN in room
Accepted payment methods

The following credit cards are accepted by Hotel Arcotel Onyx:

Diners Club Visa Eurocard/MasterCard American Express Electronic cash

Hotel Arcotel Onyx

Location and distance

Google Map

City center

1.65 km


9.08 km
Hamburg Airport (HAM)

Train station

2.59 km
Hamburg Hbf


4.31 km
A255 - Abzweig Veddel - Anschluß Neue Elbbrücken

Location of the hotel

Immerse yourself in the bustling atmosphere of Hamburg’s legendary street Reeperbahn and book your stay at the ARCOTEL Onyx. Numerous nightclubs, bars and restaurants are close by and invite to turn night into day. For a more quiet alternative, you can visit the nearby park Planten un Blomen or go for a walk through the historic warehouse district Speicherstadt.

Frequently asked questions about Hotel Arcotel Onyx

Does Hotel Arcotel Onyx offer free WLAN in the room?
Free WLAN in the room is available to all Hotel Arcotel Onyx guests.
Does Hotel Arcotel Onyx offer parking spaces for guests?
Guests of the Hotel Arcotel Onyx can use the following parking options.
  • Secure parking
  • Garage in the hotel Fee per 24 hours 20 EUR
  • Garage is a 0-minute walk away
  • Secure parking for bicycles/motorbikes
Can I have breakfast in Hotel Arcotel Onyx?
Yes, in the Hotel Arcotel Onyx you can enjoy the breakfast offer from 6:00 clock to 10:00 clock.
What is the average rating of Hotel Arcotel Onyx?
Hotel Arcotel Onyx was rated 8.7 by 99 guests on average.
Which service in the Hotel Arcotel Onyx is particularly well rated?
Size of room, Cleanliness and Friendliness of the staff were rated particularly well.
What percentage of the guests recommend the Hotel Arcotel Onyx?
91.9 % of HRS guests recommend the Hotel Arcotel Onyx for their next stay.
At what time can you check in at the Hotel Arcotel Onyx at the earliest?
Check-in is possible from 15:00 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 12:00 clock.
How far is the nearest train station?
The next station is 2.6 km away from the accommodation.
How far is the nearest airport?
The nearest airport is 9.1 km from the hotel.
What are the advantages of booking the Hotel Arcotel Onyx via HRS?
HRS customers receive the following benefits when they book the Hotel Arcotel Onyx:
  • Use of an Internet terminal at the hotel
  • WLAN in room
Is there a restaurant in the Hotel Arcotel Onyx?
The hotel does not have its own restaurant.
Is the hotel barrier-free?
Hotel Arcotel Onyx belongs to the barrier-free hotels in Hamburg.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Hotel Arcotel Onyx are equipped with their own air conditioning.
Is it possible to cancel my booking at the Hotel Arcotel Onyx free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
When is the reception occupied?
At the Hotel Arcotel Onyx the reception times are as follows:
  • During the week: 24 hours busy.
  • At weekends: 24 hours busy.
Which payment methods can I use to pay in Hotel Arcotel Onyx?
You can pay at the hotel with the following means of payment:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Electronic cash
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..



99 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

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Graf K. Business traveler


7.6 Good

Positive Lage und Ausstattung Bett Negative Die Internetverbindung (WiFi) ist aktuell untauglich. 
Bezahlvorgang Parkgarage sehr umständlich.