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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars
8.5

5 Evaluations

Show all reviews

City center 1.10 km Train station 0.63 km Airport 4.72 km
1/10 Hotel Carlton
2/10 Hotel Carlton
3/10 Hotel Carlton
4/10 Hotel Carlton
5/10 Hotel Carlton
6/10 Hotel Carlton
7/10 Hotel Carlton
8/10 Hotel Carlton
9/10 Hotel Carlton
10/10 Hotel Carlton

Your HRS offer

Dbl. from €90.00

HRS price assurance

If you find a better offer, we will refund you the difference.
Free for HRS guests:
  • Personal daily newspaper for every room
  • WLAN in room

   

Important information

Style of hotel and ambience

Upon entering the lobby with its elaborate glass cupola, you will be embraced by the traditional ambience of this luxury hotel. The pompous building was built in Beaux-Arts style at the beginning of the 20th century, and it features individually designed rooms with either discreet or abundant furnishings. Yet all offer high-quality amenities. In the elegant restaurant, you can indulge in Basque cuisine.

Service & facilities

  • Reception (lobby)
  • Garage in the hotel Fee per 24 hours 26 EUR
  • Garage is a 0-minute walk away
  • Secure parking for bicycles/motorbikes
  • Restaurant(s) 1 open from 13:00.00 until 15:30.00 and from 20:30 until 23:00.00
  • Hotel bar
  • Fitness room
  • Health and beauty center
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Video surveillance of entrances
  • Breakfast from 07:00 o'clock to 11:00 o'clock
  • Wholefood available
  • Diabetic food available
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Emergency back-up generators
  • Hotel staff trained in first aid
  • Hotel staff trained in cardio pulmonary resuscitation (CPR)
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Automated external defibrillator on site (AED)

Room facilities

  • Wheelchair users can check door widths at reception
  • WLAN with Internet access in rooms Hourly rate 0 EUR Provider ALCATEL
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
  • Satellite TV
  • TV remote control
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone in the bathroom
  • Room safe
  • Mini-bar
  • Centrally controlled air conditioning
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Hairdryer
  • Bathroom with bathtub
  • Plan of emergency exits

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Classic concierge service
  • Porter service Cost per item 0,00 EUR
  • Free daily newspapers
  • Business center
  • Car rental
  • Laundry service
  • Personal daily newspaper for every room
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 1 day(s)
  • Pets not allowed
  • Room service from 00:00.00 until 23:59.00

Hotel data

Hotel built in 1919, Last complete renovation 1994, Last partial renovation 2010, Number of floors 6, Total number of rooms 141, Number of single rooms 16, Number of double rooms 125, of which have 2 separate beds 89, of which have a double bed 33, of which are suitable as three-bed rooms 10, of which are suitable as four-bed rooms 0, Rooms with connecting door 4, Number of suites (separate rooms) 3, Number of junior suites 3, Number of apartments 0, Number of rooms with air conditioning 141, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 12:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Trade fair/conference hotel, No-smoking room 100, Hypoallergenic rooms 2, Family rooms available 0, Children's beds/cots 1,

Reception open

Every day 24 hours

Reception manned at weekends
24 hours occupied
Check-In : 12:00
Check-Out : 12:00

Free for HRS guests:

  • Personal daily newspaper for every room
  • WLAN in room

Accepted payment methods

The following credit cards are accepted by Hotel Carlton:

 Diners Club  Visa  Eurocard/MasterCard  American Express  Japan Credit Bureau (JCB Intl.)

Hotel Carlton

Location and distance

Google Map

City center

1.10 km
Bilbao

Airport

4.72 km
Bilbao Airport (BIO)

Train station

0.63 km
Bilbao - Abando Railway Station

Highway

0.00 km
BILBAO-BASURTO

Location of the hotel

Hotel Carlton is centrally located in Bilbao, right by Plaza Moyúa from where you can easily start your city tours. For example, begin by the gothic Santiago Cathedral and continue with a visit of the Guggenheim Museum in the famous avant-garde design.

Evaluations

8.5

5 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

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