Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

1 Evaluations

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City center 1.17 km Airport 8.32 km
1/7 Hotel Cititel Penang
2/7 Hotel Cititel Penang
3/7 Hotel Cititel Penang
4/7 Hotel Cititel Penang
5/7 Hotel Cititel Penang
6/7 Hotel Cititel Penang
7/7 Hotel Cititel Penang

Your HRS offer

HRS price assurance

If you find a better offer, we will refund you the difference.
Free for HRS guests:
  • 1 bottle of mineral water
  • WLAN in room


Important information

Style of hotel and ambience

Cititel Penang offers the discerning traveller memorable business, friendly service, warm hospitality and sheer comfort at affordable rates. With eight distinctive room categories to choose from, enjoy modern amenities in any of our 451 guest rooms, such as air conditioning, ceiling fans, color TV, IDD phones, satellite TV and attached bathroom. Our pinnacle rooms pamper busy executives with luxurious amenities including internet-ready facilities and private room safe. For those looking for something a touch more exclusive, our new studio and Executive Suites could be for you. Cititel Penang is situated right in the heart of Georgetown at Upper Penang Road - Penang's latest dining and entertainment enclave. This strategic location allows immediate access to all parts of the island and is within walking distance from the city's shopping nooks and corners, and the renowned heritage sites and trails. Cititel is committed to providing guests with gracious and attentive service, the hallmark of Penang hospitality.

Service & facilities

  • Reception (lobby)
  • Elevator
  • Disco
  • Indoor pool
  • Fitness room
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • Security guards
  • Breakfast
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Emergency back-up generators

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • Cable TV
  • Desk
  • Telephone on the desk
  • Centrally controlled air conditioning
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathrobes

In-house services

  • Hotel safe
  • 1 bottle of mineral water
  • WLAN in room

Hotel data

Total number of rooms 451, Number of single rooms 200, Number of double rooms 100, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, No-smoking room 50,

Reception open

Every day 24 hours

Reception manned at weekends
24 hours occupied
Check-In : 14:00
Check-Out : 12:00

Free for HRS guests:
  • 1 bottle of mineral water
  • WLAN in room
Accepted payment methods

The following credit cards are accepted by Hotel Cititel Penang:

 Visa  Eurocard/MasterCard  American Express  Japan Credit Bureau (JCB Intl.)

Hotel Cititel Penang

Location and distance

Google Map

City center

1.17 km
Mukim 13


8.32 km
Penang International Airport (PEN)

Location of the hotel

This Georgetown hotel is close to Cheong Fatt Tze Mansion and Penang State Museum. Also nearby are Penang Islamic Museum and Fort Cornwallis.

Frequently asked questions about Hotel Cititel Penang

Does Hotel Cititel Penang offer free WLAN in the room?
Free WLAN in the room is available to all Hotel Cititel Penang guests.
Does Hotel Cititel Penang offer parking spaces for guests?
Unfortunately there are no parking spaces available for guests of the Hotel Cititel Penang.
Can I have breakfast in Hotel Cititel Penang?
Unfortunately the Hotel Cititel Penang does not offer breakfast for guests.
What is the average rating of Hotel Cititel Penang?
Hotel Cititel Penang was rated 8.4 by 1 guests on average.
Which service in the Hotel Cititel Penang is particularly well rated?
How willing were staff to help?, The quality of breakfast and Friendliness of the staff were rated particularly well.
What percentage of the guests recommend the Hotel Cititel Penang?
100 % of HRS guests recommend the Hotel Cititel Penang for their next stay.
At what time can you check in at the Hotel Cititel Penang at the earliest?
Check-in is possible from 14:00 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 12:00 clock.
How far is the nearest airport?
The nearest airport is 8.3 km from the hotel.
What are the advantages of booking the Hotel Cititel Penang via HRS?
HRS customers receive the following benefits when they book the Hotel Cititel Penang:
  • 1 bottle of mineral water
  • WLAN in room
Is there a restaurant in the Hotel Cititel Penang?
The hotel does not have its own restaurant.
Is the hotel barrier-free?
Hotel Cititel Penang is unfortunately not barrier-free.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Hotel Cititel Penang are equipped with their own air conditioning.
Is it possible to cancel my booking at the Hotel Cititel Penang free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
When is the reception occupied?
At the Hotel Cititel Penang the reception times are as follows:
  • During the week: 24 hours busy.
  • At weekends: 24 hours busy.
Which payment methods can I use to pay in Hotel Cititel Penang?
You can pay at the hotel with the following means of payment:
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..



1 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

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