Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)

City center 2.00 km Train station 2.00 km Airport 9.00 km
9

100 Evaluations

X

Clean & Safe Protocol

Self Inspected Hotel

The measures have been confirmed by the hotel management

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
X

HRS awarded

Green Stay

This hotel has been awarded a Green Stay Label and is among the most efficient Hotels in this area, based on its environmental footprint.

Carbon

A

4.95

kg CO2/night

Water

B

258.36

liter/night

Waste

A

0.30

kg/night

Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
1/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
2/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
3/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
4/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
5/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
6/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
7/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
8/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
9/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
10/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
11/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
12/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
13/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
14/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
15/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
16/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
17/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
18/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
19/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
20/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
21/21 Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)
business tariff details
myHRS Club Member
Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
Save up to 30% automatically
Nothing else required - simply sign in!
Free benefit for all myHRS members
Both business & leisure travellers
business tariff
€0.00
Single room Standard tariff Double room €0.00

 

Your travel dates
- Rooms :0 - Guests :

1 Adult - 1 Single room PlusCircle

            Reset

Would you like to book more than 9 rooms? Click here.

Hotel availability is checked ...

Free for HRS guests in the hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)

  • Free WiFi
  • Free use of the sauna
  • Free use of an internet terminal
  • 1 bottle of mineral water

Important information

Style of hotel and ambience

The rooms and suites are newly furnished and modern in style. In the morning, a rich breakfast buffet is served in the new breakfast restaurant, and the all-day bar The Plaza serves exquisite dishes on the menu. The fitness and sauna area completes the recreational facilities at the hotel. There are nine innovative venues for meetings.

Location of the hotel

Crowne Plaza Hamburg, next to the Alster lake.Discover Crowne Plaza Hamburg City Alster the Design Hotel and experience Hamburg in many different ways. The Crowne Plaza Hamburg is a modern city Hotel and only a short walk away from Hamburg's trendy St Georg district where you can experience international cuisine.At this hotel you can enjoy: - Inclusive Wi-Fi- Connectivity (accessible sockets and charging facilities)- The market place (guests can purchase drinks and snacks on the go)- Chef's Station at breakfast Stay with the Alster Lake on your doorstep and choose from a variety of newly renovated guest and trendy designed meeting rooms with modern interiors. If you are planning a short city trip or you are on your way to the coast why don't you plan to stay a night or two at the Crowne Plaza Hamburg – City Alster. Our Hotel is also within easy reach of the main train station and attractions like Hamburg's history harbor districts, the UNESCO world heritage site Speicherstadt, the Elbphilarmonie music hall or Hamburg's trades fair grounds.The exquisite, eclectic cuisine and the perfect combination of stylish design and cosiness add to an unforgettable stay. We are looking forward to welcome you.

Reception open
During the week
occupied 24 hours a day

At weekends
occupied 24 hours a day

Check-In: 15:00
Check-Out: 12:00

Spoken languages:
Multilingual staff on hand 24 hours a day

Accepted payment methods

The following credit cards are accepted by Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg):

American Express Japan Credit Bureau Mastercard Visa

Service & facilities

  • Elevator
  • Reception (lobby)
  • Car park is directly by hotel
  • Marked disabled parking space
  • Parking with charging facility for electric cars
  • Garage in hotel Price/Day 26,00 EUR
  • Parking Price/Day 26,00 EUR
  • Hotel-owned car park
  • EV charging station
  • Video surveillance of hotel lobby
  • Smoke detectors
  • Sprinkler system
  • Fire alarm
  • Video surveillance of entrances
  • Hotel stairways ventilated
  • Parking area equipped with lights
  • Building meets all current local/state/country building codes
  • Smoke detectors in all rooms
  • Emergency exits for each floor
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire prevention laws
  • Hallways equipped with fire exstinguishers
  • Guest room doors self-closing
  • Emergency backup generators
  • Number of doors with spyhole in room: 291
  • Sauna:
  • Fitness centre:

Room facilities

  • Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025:
  • Satellite TV
  • Telephone on the desk
  • Fax
  • WiFi in all rooms
  • Room safe
  • Desk
  • Hairdryer
  • Bathrobes
  • Bathroom with bathtub
  • Temperature controls:
  • Iron + ironing board
  • Coffee machine/Tea-maker

In-house services

  • Laundry service
  • Free WiFi
  • Free use of the sauna
  • Free use of an internet terminal
  • 1 bottle of mineral water
  • Sightseeing tours
  • Car rental
  • Store/Mini supermarket
  • Large dogs permitted: Price/Day: 15,00 EUR
  • Pets permitted:
  • Safety deposit boxes at reception
  • Vending machine for beverages
  • ATM
  • Number of conference rooms: 11
  • Conference facilities for up to 190 people
  • WiFi in all conference rooms

Show moreless

Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)

Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg): Location and distance

City center : 2.00 km - Hamburg

Airport : 9.00 km - Hamburg Airport (HAM)

Train station : 2.00 km - Hamburg Hbf

Highway : 3.42 km - A24 - Hamburg-Horn

Frequently asked questions about Hotel Crowne Plaza HAMBURG - CITY ALSTER (Hamburg)

Does Hotel Crowne Plaza HAMBURG - CITY ALSTER offer free WLAN in the room?

Free WLAN in the room is available to all Hotel Crowne Plaza HAMBURG - CITY ALSTER guests.

Does Hotel Crowne Plaza HAMBURG - CITY ALSTER offer parking spaces for guests?

Guests of the Hotel Crowne Plaza HAMBURG - CITY ALSTER can use the following parking options.
  • Hotel-owned car park
  • Marked disabled parking space
  • Parking with charging facility for electric cars

Can I have breakfast in Hotel Crowne Plaza HAMBURG - CITY ALSTER?

Unfortunately the Hotel Crowne Plaza HAMBURG - CITY ALSTER does not offer breakfast for guests.

What is the average rating of Hotel Crowne Plaza HAMBURG - CITY ALSTER?

Hotel Crowne Plaza HAMBURG - CITY ALSTER was rated 9 by 100 guests on average.

Which service in the Hotel Crowne Plaza HAMBURG - CITY ALSTER is particularly well rated?

Cleanliness, Friendliness of the staff and How willing were staff to help? were rated particularly well.

What percentage of the guests recommend the Hotel Crowne Plaza HAMBURG - CITY ALSTER?

92 % of HRS guests recommend the Hotel Crowne Plaza HAMBURG - CITY ALSTER for their next stay.

How far is the nearest train station?

The next station is 2 km away from the accommodation.

How far is the nearest airport?

The nearest airport is 9 km from the hotel.

What are the advantages of booking the Hotel Crowne Plaza HAMBURG - CITY ALSTER via HRS?

HRS customers receive the following benefits when they book the Hotel Crowne Plaza HAMBURG - CITY ALSTER:
  • Free WiFi
  • Free use of the sauna
  • Free use of an internet terminal
  • 1 bottle of mineral water
.

Is there a restaurant in the Hotel Crowne Plaza HAMBURG - CITY ALSTER?

The hotel does not have its own restaurant.

Is the hotel barrier-free?

Hotel Crowne Plaza HAMBURG - CITY ALSTER belongs to the barrier-free hotels in Hamburg.

Are the hotel rooms equipped with air conditioning?

The hotel rooms in Hotel Crowne Plaza HAMBURG - CITY ALSTER are equipped with their own air conditioning.

Is it possible to cancel my booking at the Hotel Crowne Plaza HAMBURG - CITY ALSTER free of charge?

With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.

When is the reception occupied?

At the Hotel Crowne Plaza HAMBURG - CITY ALSTER the reception times are as follows:
  • During the week: 24 hours busy.
  • At weekends: 24 hours busy.

Which payment methods can I use to pay in Hotel Crowne Plaza HAMBURG - CITY ALSTER?

You can pay at the hotel with the following means of payment:
  • American Express
  • Diners Club
  • Japan Credit Bureau
  • Mastercard
  • Visa

Can I collect miles and points during a trip?

With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..

Show moreless

Hotel reviews

9

100 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

Show moreless

MATTER M.

09.10.23

9.9 Excellent

Positive Comfortable and clean with very friendly staff. Negative No.

27.07.23

6.8 Satisfying

Positive Location is very convenient, close to the Alster, plenty of trees, nice environment Negative Receptionist could do better

21.06.23

3 Appealing

Negative When I arrived at the hotel they told me that my room is not available anymore because I was arriving “too late”. They found a solution but they were not nice (as if that was my fault) and I cannot understand why they gave my room to someone else. 

27.04.23

8.1 Very good

Positive Spacious rooms, location Negative Some of the Breakfast staff could smile and be more welcoming.

KERMODE I.

21.11.22

9 Excellent

Positive It has plenty of the right tools in the room for a Customer (iron, ironing board, tea, coffee, kettle etc.), and the lighting was quite well arranged in the room. Negative Shower tended to leak onto the floor, and whilst bathroom floor was none slip, the wooden floor into the room was not, and nearly caused a few surprises.