Hotel Family Concierge at Paradisus La Esmeralda (Playa del Carmen, Solidaridad)
Clean & Safe Protocol X
Self Inspected Hotel
The measures have been confirmed by the hotel management
| Hygiene & cleaning measures | |
| Contactless reception of guests | |
| Keep distance | |
| Food & Beverage Safety |
Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
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Free for HRS guests in the hotel Family Concierge at Paradisus La Esmeralda (Playa del Carmen, Solidaridad)
- Free WiFi
- Parking directly by the hotel
Important information
Style of hotel and ambience
Family Concierge at Paradisus La Esmeralda is an elegant, luxury all-inclusive resort designed especially for those traveling with their families looking for personalized attention.
Location of the hotel
Just 45 minutes from Cancun International Airport and close to archaeological gems like Tulum, Chichen Itza and Coba. And 10 minutes from 5th Avenue.
Reception open
During the week
occupied 24 hours a day
At weekends
occupied 24 hours a day
Check-In: 15:00
Check-Out: 12:00
Spoken languages:
Multilingual staff on hand 24 hours a day
Accepted payment methods
The following credit cards are accepted by Hotel Family Concierge at Paradisus La Esmeralda (Playa del Carmen, Solidaridad):
Service & facilities
- Elevator
- Reception (lobby)
- Executive/Business floor
- Mobile phone reception
- Hotel-owned car park Price/Day 0,00 MXN
- Free parking
- Hotel-owned car park
- Video surveillance of hotel lobby
- Security guards
- Video surveillance of entrances
- Smoke detectors
- Fire alarm
- Parking area equipped with lights
- Emergency backup generators
- All guest rooms equipped with sprinklers
- Hallways equipped with fire exstinguishers
- Smoke detectors in all rooms
- Hotel staff trained in cardiopulmonary resuscitation (CPR)
- Emergency exits for each floor
- Outdoor swimming pool:
- Fitness room:
- Sun umbrellas:
- Health and beauty center: 08:00 - 20:00
- Fitness centre: Price 0,00 MXN
- Breakfast:
- Café/Bistro
- Wholefood available
- Vegetarian food available
- Hotel bar
- Restaurant(s): 14
Room facilities
- CD Player
- DVD player
- Cable TV
- Telephone in the bathroom
- Full-length mirror
- Bathroom with bathtub
- Room safe
- Minibar
- Plan of emergency exits
- Hairdryer
- Bathrobes
- Temperature controls: : 120
- Coffee machine/Tea-maker in 120 rooms
In-house services
- Room-Service:
- Free WiFi
- Parking directly by the hotel
- Car rental
- Classic concierge service
- Organized entertainment for guests
- Business Center
- Pets not allowed
- Evening entertainment
- ATM
- Ice machine
- Audiovisual conference equipment
- Number of conference rooms: 14
- Conference facilities for up to 2000 people
Hotel Family Concierge at Paradisus La Esmeralda (Playa del Carmen, Solidaridad)
Hotel Family Concierge at Paradisus La Esmeralda (Playa del Carmen, Solidaridad): Location and distance
Frequently asked questions about Hotel Family Concierge at Paradisus La...
Does Hotel Family Concierge at Paradisus La Esmeralda offer free WLAN in the room?
Free WLAN in the room is available to all Hotel Family Concierge at Paradisus La Esmeralda guests.
Does Hotel Family Concierge at Paradisus La Esmeralda offer parking spaces for guests?
Guests of the Hotel Family Concierge at Paradisus La Esmeralda can use the following parking options.
- Hotel-owned car park
- Parking directly by the hotel
Can I have breakfast in Hotel Family Concierge at Paradisus La Esmeralda?
Yes in the Hotel Family Concierge at Paradisus La Esmeralda you can enjoy the breakfast offer.
What are the advantages of booking the Hotel Family Concierge at Paradisus La Esmeralda via HRS?
HRS customers receive the following benefits when they book the Hotel Family Concierge at Paradisus La Esmeralda:
- Free WiFi
- Parking directly by the hotel
Is there a restaurant in the Hotel Family Concierge at Paradisus La Esmeralda?
The hotel has its own restaurant.
Is the hotel barrier-free?
Hotel Family Concierge at Paradisus La Esmeralda is unfortunately not barrier-free.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Hotel Family Concierge at Paradisus La Esmeralda are equipped with their own air conditioning.
Is it possible to cancel my booking at the Hotel Family Concierge at Paradisus La Esmeralda free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
When is the reception occupied?
At the Hotel Family Concierge at Paradisus La Esmeralda the reception times are as follows:
- During the week: 24 hours busy.
- At weekends: 24 hours busy.
Which payment methods can I use to pay in Hotel Family Concierge at Paradisus La Esmeralda?
You can pay at the hotel with the following means of payment:
- Mastercard
- Visa
- American Express
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..