Holiday Inn MUNICH - CITY CENTRE

ROGERS L. Business traveler

12.02.20

9.2 Excellent

Positive Good quality hairdryer and shampoo and conditioner provided. Modern feel of the room Comment from the hotel
Thank you very much for your feedback. We hope to welcome you again soon. Best regards, your Guest Relations Manager

CORROCHANO R. Business traveler

05.02.20

8.5 Very good

Negative No offers like spa, gym, pool Comment from the hotel
Thank you very much for your feedback. We apologize that your recent stay did not you’re your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Please fell free to contact us during your stay so that we can assure your well-being. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best regards, your Guest Relations Manager

ORTIZALIAS J. Business traveler

13.01.20

8.4 Very good

Positive Allocation in Munich. Comment from the hotel
Thank you very much for your feedback. We hope to welcome you again soon. Best regards, your Guest Relations Manager Negative No.

MARTOSLOZANO R. Business traveler

11.12.19

7.9 Good

Positive The bed was really good. I got a great night rest. Negative I sent an email to hi.muenchen@muchb.holidayinn.com in advance of my arrival to ask about a mobile charger that I left on my previous visit with no answer from the hotel. I also mentioned the issue on my check in and check out and I was unable to receive an answer on whether the charger had been found out not. Comment from the hotel
Thank you very much for your feedback. We regret about the unsuccessful contact due this email. Gladly we would be searching your charger. Please send an email to our HouseKeeping@MUCHB.HolidayInn.com with the reservation information. They control the lost and found articles and I hope that they have good news for you. We do hope to welcome you again soon. Best regards, your Guest Relations Manager

SERRANOAGUEERO J. Business traveler

28.11.19

8.9 Very good

Positive Cleanliness and silent Negative Bed covers too small, and bed not much comfortabl Comment from the hotel
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best regards, your Guest Relations Manager

Anonymous Business traveler

30.10.19

7.8 Good

Negative the table light was not working Comment from the hotel
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the non-working table light. Rest assured that we will looked into this issue, value your comments and welcome the opportunity to serve you again. Sincerely, Your Guest Relations Team.

GARCIACHICA E. Business traveler

24.10.19

8.8 Very good

Negative Just one small thing, the milk provided for the coffee in the room was in bad conditions. One thing that can be improve is to have not only coffee in the room but also hot chocolate as before. Comment from the hotel
Dear Garcia, thank you very much for your feedback and for bringing this to our attention. We apologize for the inconvenience, as this is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. All the best, your Holiday Inn Team.

Mukherjee A. Business traveler

11.08.19

10 Excellent

Negative News paper supplies was in German language. It was not necessary that all customers staying in the property may not read the local language. English news paper should also be considered for circulation after checking with the customer  Comment from the hotel
Thank you for your feedback regarding the language of the offered newspapers. Please accept our sincerest apologies for the experienced inconveniences. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Your Guest Relations Team

Anonymous Business traveler

05.08.19

7.7 Good

Positive Location of the hotel Negative Absence of a small refrigerator in the rooms. For stays longer than 1 week, there should be more amenities in the room. Comment from the hotel
Thank you very much for taking the time to let us know about your stay at our Holiday Inn Munich City Centre. We are very sorry that we could not meet your expectations this time. Please be comfortable to contact us during your stay so we can have the opportunity to assure your well-being. As an ecological reason our newly renovated room is designed without a minibar, but you are welcome to contact our team at the reception during your stay. We are there for you 24 hours a day and are happy to preserve your belongings at the central fridge. We value your comments and we hope to welcome you soon. Best regards, your Guest Relations Manager

Anonymous Business traveler

25.07.19

6.6

Negative the room was not cleanded properly during this stay. the bathroom was not cleaned properly/ or rather not vacummed at all. i found a lot of stray hair every evening i came back to the room. it was horrible. Comment from the hotel
Thank you very much for taking the time to let us know about your stay. We are very sorry to hear about the cleaning. That is definitely not the service we would like to offer and we want to express our sincere apologies about it. Please be comfortable to contact us during your stay so we can have the opportunity to assure your well-being. We will forward this information to our responsible department to make sure it is checked and we thank you for letting us know. We value your comments and we hope to welcome you soon. Best regards, your Holiday Inn Team