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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars
8.3

55 Evaluations

Show all reviews

City center 0.90 km Train station 0.80 km Airport 9.39 km
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Your HRS offer

HRS price assurance

If you find a better offer, we will refund you the difference.
Free for HRS guests:
  • Free use of the sauna
  • WLAN in room

   

Important information

Style of hotel and ambience

The exclusive 4-star Mercure Graz City Hotel is located in the center of Graz-the City of Design-near the old town, the farmers' market, the Schlossberg and the Graz conference center. It offers a fitness center with sauna and infrared cabin free of charge, business corner with Internet access, free Wi-Fi, and a public indoor car park (for a small fee). The Graz City Hotel is perfect for city or business trips and is the ideal location for a meeting.

Service & facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Garage in the hotel
  • Restaurant(s) 0
  • Hotel bar
  • Sauna
  • Smoke detectors
  • WLAN with Internet access in lobby
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws

Room facilities

  • WLAN with Internet access in rooms
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025
  • Fax connection
  • Room safe
  • Centrally controlled air conditioning
  • Make-up mirror
  • Hairdryer
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits

In-house services

  • Pets permitted
  • Hotel safe
  • Safety deposit boxes at reception
  • Washing machine for guests
  • Express check-out
  • Business center
  • Laundry service
  • Shoe-polishing machine
  • Free use of the sauna
  • WLAN in room

Hotel data

Hotel built in 2005, Last complete renovation 2018, Number of floors 5, Total number of rooms 143, Rooms with connecting door 2, Number of suites (separate rooms) 11, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, Hotel, Trade fair/conference hotel, No-smoking room 143,

Reception open

Every day 24 hours

Reception manned at weekends
24 hours occupied
Check-In : 15:00
Check-Out : 12:00

Free for HRS guests:
  • Free use of the sauna
  • WLAN in room
Accepted payment methods

The following credit cards are accepted by Hotel Mercure Graz City:

 Diners Club  Visa  Eurocard/MasterCard  American Express

Hotel Mercure Graz City

Location and distance

Google Map

City center

0.90 km
Hauptplatz Graz

Airport

9.39 km
Graz Airport (GRZ)

Train station

0.80 km
Graz - Hauptbahnhof

Highway

0.00 km
A9 GRAZ NORD

Location of the hotel

You will hardly find a better hotel in the heart of Graz that this one. It is situated close to the old town, the Castle Hill (with a fantastic view) and the conference centre. A nice stroll through the picturesque streets with its cafés and restaurants should not be missed either. Graz Central Station can easily be reached on foot (approx. 1km).

Frequently asked questions about Hotel Mercure Graz City

Does Hotel Mercure Graz City offer free WLAN in the room?
Free WLAN in the room is available to all Hotel Mercure Graz City guests.
Does Hotel Mercure Graz City offer parking spaces for guests?
Guests of the Hotel Mercure Graz City can use the following parking options.
  • Hotel-owned car park
  • Garage in the hotel
Can I have breakfast in Hotel Mercure Graz City?
Unfortunately the Hotel Mercure Graz City does not offer breakfast for guests.
What is the average rating of Hotel Mercure Graz City?
Hotel Mercure Graz City was rated 8.3 by 55 guests on average.
Which service in the Hotel Mercure Graz City is particularly well rated?
Friendliness of the staff, Cleanliness and Size of room were rated particularly well.
What percentage of the guests recommend the Hotel Mercure Graz City?
87.3 % of HRS guests recommend the Hotel Mercure Graz City for their next stay.
At what time can you check in at the Hotel Mercure Graz City at the earliest?
Check-in is possible from 15:00 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 12:00 clock.
How far is the nearest train station?
The next station is 0.8 km away from the accommodation.
How far is the nearest airport?
The nearest airport is 9.4 km from the hotel.
What are the advantages of booking the Hotel Mercure Graz City via HRS?
HRS customers receive the following benefits when they book the Hotel Mercure Graz City:
  • Free use of the sauna
  • WLAN in room
.
Is there a restaurant in the Hotel Mercure Graz City?
The hotel has its own restaurant.
Is the hotel barrier-free?
Hotel Mercure Graz City belongs to the barrier-free hotels in Graz.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Hotel Mercure Graz City are equipped with their own air conditioning.
Is it possible to cancel my booking at the Hotel Mercure Graz City free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
When is the reception occupied?
At the Hotel Mercure Graz City the reception times are as follows:
  • During the week: 24 hours busy.
  • At weekends: 24 hours busy.
Which payment methods can I use to pay in Hotel Mercure Graz City?
You can pay at the hotel with the following means of payment:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..

Evaluations

8.3

55 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

Show moreless

Curley R. Business traveler

14.01.20

9.1 Excellent

Positive A special thank you to Jasmine and Lucas for their friendly support during my stay. They were very helpful and deserve to be acknowledged for their service. Comment from the hotel
Dear Curley R.! We very much appreciate your comments regarding your stay at the Hotel Mercure Graz City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, René Pagitz - Assistant Manager

Anonymous Business traveler

10.06.19

9.1 Excellent

Positive Almost all. Negative There was no bath tub in my room.

Anonymous Business traveler

27.05.19

9.6 Excellent

Positive clean room, slippers, robe, coffee and tea in a room, good TV program options, peace and quiet Negative Parking is too expensive (15 euros per day)
I had no internet in my room so I couldn't work there.
No 'female' products in the bathroom, which some other hotels have

KUMAR P. Business traveler

14.01.19

9.3 Excellent

Positive willingness of staff to assist

Anonymous Meeting participant

12.01.19

8 Very good

Negative Shower mixes w/ tub

FEI G. Business traveler

10.01.19

9.3 Excellent

Positive size of the room, comfortable bathroom. Negative non