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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars
9

58 Evaluations

Show all reviews

City center 0.10 km Train station 0.30 km Airport 10.35 km
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Your HRS offer

HRS price assurance

If you find a better offer, we will refund you the difference.
SmartHotel

The digital hotel experience for hassle-free travel

  • Express check-in
  • Easy payment
  • Digital receipt
Free for HRS guests:
  • 1 bottle of mineral water
  • Bike rental
  • Use of an Internet terminal at the hotel
  • WLAN in room

   

Important information

Style of hotel and ambience

Look forward to an unforgettable stay at the luxurious Kastens Hotel Luisenhof. The elegant accommodations are characterised by inimitable comfort and modern amenities. From a vaulted wine cellar to large festivity halls – the conditions this hotel offers for your events couldn't be better. After a break in the spa with sauna, steam bath, and massage area, enjoy exquisite treats in the regal MARY´s Restaurant.

Service & facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal Hourly rate 0,00 EUR
  • Hotel-owned car park Fee per 24 hours 15,00 EUR
  • Car park is directly by hotel
  • Secure parking
  • Garage in the hotel Fee per 24 hours 15,00 EUR
  • Executive/business floor
  • Restaurant(s) 1 open from 12:00.00 until 14:30.00 and from 18:30 until 22:00.00
  • Hotel bar
  • Café/bistro
  • Open-air restaurant/beer garden, etc.
  • Sauna Fee 6,00 EUR
  • Turkish bath Hourly rate 6,00 EUR
  • Fitness room
  • Health and beauty center open from 17:00.00 until 22:00.00
  • Fire alarm
  • Smoke detectors
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • WLAN with Internet access in lobby Hourly rate 0,00 EUR Fee per day 0,00 EUR
  • Mobile phone reception
  • Fitness centre Fee 6,00 EUR
  • Breakfast from 06:30 o'clock to 10:30 o'clock
  • Halal food available
  • Vegetarian food available
  • Diabetic food available
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws
  • Building meets all current local, state and country building codes
  • Parking areas patrolled
  • Video surveillance recorded 24 hrs a day
  • Hotel staff trained in first aid
  • Hotel staff trained in automated external defibrillator usage (AED)

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0,00 EUR Cost per day 0,00 EUR Provider Netopsie
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 3
  • Satellite TV
  • TV remote control
  • Radio
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Analogue modem connection in 149 rooms
  • Room safe
  • Mini-bar
  • Temperature controls in 139 rooms
  • Individually controlled ventilation in 149 rooms
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathroom with window
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • TV with international news channel

In-house services

  • Pets permitted Fee per day 12,00 EUR
  • Hotel safe
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Classic concierge service
  • Gift vouchers available for Übernachtung, Restaurant, Bar
  • Express check-out
  • Porter service
  • Free daily newspapers
  • Business center
  • Secretarial services
  • Car rental
  • Sightseeing tours
  • Laundry service
  • Shoe-polishing service
  • Shoe-polishing machine
  • 1 bottle of mineral water
  • Bike rental
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Room service from 00:00.00 until 23:59.00
  • Hairdresser/barber
  • Limousine service

Hotel data

Hotel built in 1856, Last partial renovation 2019, Number of floors 6, Total number of rooms 149, Number of single rooms 67, Number of double rooms 64, Number of suites (separate rooms) 5, Number of junior suites 6, Number of apartments 7, Number of rooms with air conditioning 139, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 11:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Business hotel, Trade fair/conference hotel, No-smoking hotel, VARTA certified business hotel 15425, VDR certified business hotel, No-smoking room 149, Hypoallergenic rooms 3, Family rooms available 5, Children's beds/cots 1, Renovation work planned 2020-01-13 to 2020-02-28 in area room Renovation work planned 2020-06-20 to 2020-10-01 in area room,

Reception open

Every day 24 hours

Reception manned at weekends
24 hours occupied
Check-In : 15:00
Check-Out : 11:00

Free for HRS guests:
  • 1 bottle of mineral water
  • Bike rental
  • Use of an Internet terminal at the hotel
  • WLAN in room
Accepted payment methods

The following credit cards are accepted by Kastens Hotel Luisenhof:

 Diners Club  Visa  Eurocard/MasterCard  American Express  Japan Credit Bureau (JCB Intl.)  Electronic cash  Travelers' checks  Billing to corporate account possible

Kastens Hotel Luisenhof

Location and distance

Google Map

City center

0.10 km
Hannover

Airport

10.35 km
Hannover Airport (HAJ)

Train station

0.30 km
Hannover Hauptbahnhof

Highway

0.00 km
A37 - Messeschnellweg - Pferdeturm

Location of the hotel

The hotel welcomes you to the heart of Hanover, just a few steps away from Kröpcke Square in the centre and the main station. Go on a shopping tour through the pedestrian zone, or attend an inspiring performance at the Staatsoper Hannover opera house. On sunny days, enjoy relaxing walks along the banks of Maschsee lake (approx. 1 km).

Frequently asked questions about Kastens Hotel Luisenhof

Does Kastens Hotel Luisenhof offer free WLAN in the room?
Free WLAN in the room is available to all Kastens Hotel Luisenhof guests.
Does Kastens Hotel Luisenhof offer parking spaces for guests?
Guests of the Kastens Hotel Luisenhof can use the following parking options.
  • Hotel-owned car park Fee per 24 hours 15,00 EUR
  • Secure parking
  • Garage in the hotel Fee per 24 hours 15,00 EUR
Can I have breakfast in Kastens Hotel Luisenhof?
Yes, in the Kastens Hotel Luisenhof you can enjoy the breakfast offer from 6:30 clock to 10:30 clock.
What is the average rating of Kastens Hotel Luisenhof?
Kastens Hotel Luisenhof was rated 9.0 by 58 guests on average.
Which service in the Kastens Hotel Luisenhof is particularly well rated?
Friendliness of the staff, How willing were staff to help? and Cleanliness were rated particularly well.
What percentage of the guests recommend the Kastens Hotel Luisenhof?
89.7 % of HRS guests recommend the Kastens Hotel Luisenhof for their next stay.
At what time can you check in at the Kastens Hotel Luisenhof at the earliest?
Check-in is possible from 15:00 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 11:00 clock.
How far is the nearest train station?
The next station is 0.3 km away from the accommodation.
How far is the nearest airport?
The nearest airport is 10.4 km from the hotel.
What are the advantages of booking the Kastens Hotel Luisenhof via HRS?
HRS customers receive the following benefits when they book the Kastens Hotel Luisenhof:
  • 1 bottle of mineral water
  • Bike rental
  • Use of an Internet terminal at the hotel
  • WLAN in room
.
Is there a restaurant in the Kastens Hotel Luisenhof?
The hotel has its own restaurant.
Is the hotel barrier-free?
Kastens Hotel Luisenhof belongs to the barrier-free hotels in Hanover.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Kastens Hotel Luisenhof are equipped with their own air conditioning.
Is it possible to cancel my booking at the Kastens Hotel Luisenhof free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
When is the reception occupied?
At the Kastens Hotel Luisenhof the reception times are as follows:
  • During the week: 24 hours busy.
  • At weekends: 24 hours busy.
Which payment methods can I use to pay in Kastens Hotel Luisenhof?
You can pay at the hotel with the following means of payment:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
  • Electronic cash
  • Travelers' checks
  • Billing to corporate account possible
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..

Evaluations

9

58 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

Show moreless

Kuban B. Business traveler

07.09.19

8 Very good

Positive The staff was excellent  Comment from the hotel
Dear Mr. Kuban, Thank you very much for the praising words to our staff. It would be a pleasure for us to welcome you soon again. Best regards, Michael Rupp, General Manager
Negative The bed slanted so that I kept rolling to the edge while sleeping Comment from the hotel
Dear Mr. Kuban, we really felt sorry for the inconveniences with your bed. Our housekeeping team would like to help you next time if there are any disagreements with your room equipment. Just let them know and they take care of the issue. Best regards, Michael Rupp, General Manager