Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars
City center 3.60 km Train station 8.00 km Airport 21.50 km
1/1 Hotel Mercure Charlestown

Your HRS offer

HRS price assurance

If you find a better offer, we will refund you the difference.


Important information

Style of hotel and ambience

The modern Mercure Charlestown was built in 2012 and features comfortably furnished and beautifully designed rooms that are decorated in black and white. You can unwind at the outdoor pool and take advantage of the staffed business centre. Savour good meals in the restaurant and admire the view over the Nelson Bay.

Service & facilities

  • Reception (lobby)
  • Hotel-owned car park
  • Coach parking space at hotel
  • Restaurant(s) 1
  • Hotel bar
  • Outdoor swimming pool
  • Health and beauty center
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hallways
  • WLAN with Internet access in lobby
  • Hotel has emergency lighting
  • Hotel complies with country/state/local fire laws

Room facilities

  • WLAN with Internet access in rooms
  • Easy access for wheelchairs
  • Fax connection
  • Iron + ironing board
  • Centrally controlled air conditioning
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • Classic concierge service
  • Express check-out
  • Business center
  • Laundry service

Hotel data

Hotel built in 2012, Number of floors 2, Total number of rooms 53, Number of suites (separate rooms) 9, Earliest check-in 14:00, Latest check-out 10:00, English-speaking staff available during the day, Hotel, Trade fair/conference hotel, No-smoking room 53, Family rooms available 5,

Reception open
Not occupied

Reception manned at weekends
Not occupied

Check-In : 14:00
Check-Out : 10:00

Accepted payment methods

The following credit cards are accepted by Hotel Mercure Charlestown:

Diners Club Visa Eurocard/MasterCard American Express

Hotel Mercure Charlestown

Location and distance

Google Map

City center

3.60 km


21.50 km
Newcastle Airport (NTL)

Train station

8.00 km

Location of the hotel

Situated just off the Pacific Highway, this hotel enjoys a convenient location. The shopping centre Charlestown Square is located 1.5 kilometres south-west of the hotel and within 7 kilometres, you can arrive in the city centre of Newcastle. Newcastle Airport can be reached in about 31 kilometres.

Frequently asked questions about Hotel Mercure Charlestown

Does Hotel Mercure Charlestown offer free WLAN in the room?
The WLAN in the hotel is chargeable and has the following prices:
  • WLAN with Internet access in lobby
  • WLAN with Internet access in rooms
Does Hotel Mercure Charlestown offer parking spaces for guests?
Guests of the Hotel Mercure Charlestown can use the following parking options.
  • Hotel-owned car park
Can I have breakfast in Hotel Mercure Charlestown?
Unfortunately the Hotel Mercure Charlestown does not offer breakfast for guests.
At what time can you check in at the Hotel Mercure Charlestown at the earliest?
Check-in is possible from 14:00 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 10:00 clock.
How far is the nearest train station?
The next station is 8 km away from the accommodation.
How far is the nearest airport?
The nearest airport is 21.5 km from the hotel.
What are the advantages of booking the Hotel Mercure Charlestown via HRS?
Unfortunately the Hotel Mercure Charlestown does not offer any advantages for HRS guests.
Is there a restaurant in the Hotel Mercure Charlestown?
The hotel has its own restaurant.
Is the hotel barrier-free?
Hotel Mercure Charlestown belongs to the barrier-free hotels in Charlestown.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Hotel Mercure Charlestown are equipped with their own air conditioning.
Is it possible to cancel my booking at the Hotel Mercure Charlestown free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
Which payment methods can I use to pay in Hotel Mercure Charlestown?
You can pay at the hotel with the following means of payment:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..