Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

Mercure Hotel Hamburg City

City center 2.00 km Train station 1.00 km Airport 10.00 km

69 Evaluations


Clean & Safe Protocol

Self Inspected Hotel

The measures have been confirmed by the hotel management

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
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business tariff details
myHRS Club Member
Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
Save up to 30% automatically
Nothing else required - simply sign in!
Free benefit for all myHRS members
Both business & leisure travellers
business tariff
Single room Standard tariff Double room €0.00


Your travel dates
- Rooms :0 - Guests :

1 Adult - 1 Single room PlusCircle


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Free for HRS guests in the hotel Mercure Hotel Hamburg City

  • Free WiFi
  • Free use of an internet terminal
  • Free use of the sauna

Important information

Style of hotel and ambience

Our renovated hotel is in the heart of Hamburg: near to city center, Harry Potter Theater 800m and the main train station is 1.5 km away. The airport is 12 km away. By car you can reach us via A1 and A7, you can park in our parking lot. The S-Bahn is near. The Port of Hamburg has been the centre of the city for centuries. Thanks to good public connections, every destination in Hamburg is easy to reach.

Location of the hotel

Centrally located, suitable for business and private travellers. Sights include the main church of Sankt Michaelis (3km) and the ALster lake (2km). The CHH exhibition centre is 4 km away.

Reception open
During the week
Not occupied

At weekends
Not occupied

Check-In: 15:00
Check-Out: 12:00

Accepted payment methods

The following credit cards are accepted by Mercure Hotel Hamburg City:

Mastercard Visa American Express Japan Credit Bureau

Service & facilities

  • Elevator
  • Reception (lobby)
  • WiFi with internet access in lobby
  • Car park is directly by hotel
  • Hotel-owned car park Price/Day 22,00 EUR
  • Parking Price/Day 22,00 EUR
  • Hotel-owned car park
  • Smoke detectors
  • Fire alarm
  • Sauna:
  • Hotel bar

Room facilities

  • WiFi in all rooms
  • Bathroom with shower
  • Emergency information
  • Room safe
  • Plan of emergency exits
  • Make-up mirror
  • Hairdryer
  • Centrally controlled air conditioning

In-house services

  • Free WiFi
  • Free use of an internet terminal
  • Free use of the sauna
  • Express check-out
  • Business Center
  • Hotel safe
  • Safety deposit boxes at reception
  • Audiovisual conference equipment
  • Number of conference rooms: 10
  • Conference facilities for up to 120 people

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Mercure Hotel Hamburg City

Mercure Hotel Hamburg City: Location and distance

City center : 2.00 km - Hamburg

Airport : 10.00 km - HAM International

Train station : 1.00 km - HAUPTBAHNHOF

Frequently asked questions about Mercure Hotel Hamburg City

Does Mercure Hotel Hamburg City offer free WLAN in the room?

Free WLAN in the room is available to all Mercure Hotel Hamburg City guests.

Does Mercure Hotel Hamburg City offer parking spaces for guests?

Guests of the Mercure Hotel Hamburg City can use the following parking options.
  • Hotel-owned car park

Can I have breakfast in Mercure Hotel Hamburg City?

Unfortunately the Mercure Hotel Hamburg City does not offer breakfast for guests.

What is the average rating of Mercure Hotel Hamburg City?

Mercure Hotel Hamburg City was rated 8.2 by 69 guests on average.

Which service in the Mercure Hotel Hamburg City is particularly well rated?

Friendliness of the staff, Cleanliness and Size of room were rated particularly well.

What percentage of the guests recommend the Mercure Hotel Hamburg City?

85.5 % of HRS guests recommend the Mercure Hotel Hamburg City for their next stay.

How far is the nearest train station?

The next station is 1 km away from the accommodation.

How far is the nearest airport?

The nearest airport is 10 km from the hotel.

What are the advantages of booking the Mercure Hotel Hamburg City via HRS?

HRS customers receive the following benefits when they book the Mercure Hotel Hamburg City:
  • Free WiFi
  • Free use of an internet terminal
  • Free use of the sauna

Is there a restaurant in the Mercure Hotel Hamburg City?

The hotel does not have its own restaurant.

Is the hotel barrier-free?

Mercure Hotel Hamburg City is unfortunately not barrier-free.

Are the hotel rooms equipped with air conditioning?

The hotel rooms in Mercure Hotel Hamburg City are equipped with their own air conditioning.

Is it possible to cancel my booking at the Mercure Hotel Hamburg City free of charge?

With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.

Which payment methods can I use to pay in Mercure Hotel Hamburg City?

You can pay at the hotel with the following means of payment:
  • Mastercard
  • Visa
  • American Express
  • Japan Credit Bureau
  • Diners Club

Can I collect miles and points during a trip?

With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..

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Hotel reviews


69 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

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8.7 Very good

Negative Rooms need to be refreshed. Comment from the hotel
Dear Mercure guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards from Hamburg, Emily Tiedge Front Office Manager


8.8 Very good

Positive Friendly Staff Comment from the hotel
Dear Mercure Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City.
Negative Pillows caused me neck pains Comment from the hotel
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards from Hamburg, Emily Tiedge Front Office Manager,