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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars
8.1

2 Evaluations

Show all reviews

City center 7.61 km Train station 11.80 km Airport 13.04 km
1/1 Hotel Mercure Serpong Alam Sutera

Your HRS offer

HRS price assurance

If you find a better offer, we will refund you the difference.

   

Important information

Style of hotel and ambience

At the hotel Mercure Serpong Alam Sutera you can indulge in luxury far away from everyday life. You can have a good time at the outdoor pool, fitness centre and tennis courts. You will never get bored and after an eventful day, you can look forward to a deep sleep in your spacious and stylish room. With Indonesian and international specialties, the elegant restaurant provides for your culinary well-being.

Service & facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Garage in the hotel
  • Coach parking space at hotel
  • Restaurant(s) 1
  • Hotel bar
  • Outdoor swimming pool
  • Solarium
  • Health and beauty center
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hallways
  • Security guards
  • WLAN with Internet access in lobby
  • Fitness centre
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers

Room facilities

  • WLAN with Internet access in rooms
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025
  • Fax connection
  • Room safe
  • Centrally controlled air conditioning
  • Make-up mirror
  • Hairdryer
  • Bathroom with shower
  • Emergency information
  • DSL/broadband Internet access

In-house services

  • ATM
  • Classic concierge service
  • Express check-out
  • Porter service
  • Business center
  • Car rental
  • Laundry service
  • Shoe-polishing machine

Hotel data

Hotel built in 2013, Number of floors 6, Total number of rooms 171, Rooms with connecting door 8, Number of suites (separate rooms) 4, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Hotel, Trade fair/conference hotel, No-smoking room 133,

Reception open
Reception manned 24 hours a day

Reception manned at weekends
Reception manned 24 hours a day

Check-In : 14:00
Check-Out : 12:00

Accepted payment methods

The following credit cards are accepted by Hotel Mercure Serpong Alam Sutera:

Visa Eurocard/MasterCard American Express

Hotel Mercure Serpong Alam Sutera

Location and distance

Google Map

City center

7.61 km
Tangerang

Airport

13.04 km
Soekarno-Hatta International Airport (CGK)

Train station

11.80 km
SERPONG STATION

Location of the hotel

The hotel and Tangerang's city centre are separated by an approximate 15-minute drive. Don't pass up a visit to Boen Tek Bio Temple in the heart of town. In addition, bargain hunters will get their money's worth at Summarecon Mall shopping centre, while golf lovers can improve their handicap at the nearby golf courses.

Frequently asked questions about Hotel Mercure Serpong Alam Sutera

Does Hotel Mercure Serpong Alam Sutera offer free WLAN in the room?
The WLAN in the hotel is chargeable and has the following prices:
  • WLAN with Internet access in lobby
  • WLAN with Internet access in rooms
Does Hotel Mercure Serpong Alam Sutera offer parking spaces for guests?
Guests of the Hotel Mercure Serpong Alam Sutera can use the following parking options.
  • Hotel-owned car park
  • Garage in the hotel
Can I have breakfast in Hotel Mercure Serpong Alam Sutera?
Unfortunately the Hotel Mercure Serpong Alam Sutera does not offer breakfast for guests.
What is the average rating of Hotel Mercure Serpong Alam Sutera?
Hotel Mercure Serpong Alam Sutera was rated 8.1 by 2 guests on average.
Which service in the Hotel Mercure Serpong Alam Sutera is particularly well rated?
Friendliness of the staff, How willing were staff to help? and Restaurant quality were rated particularly well.
What percentage of the guests recommend the Hotel Mercure Serpong Alam Sutera?
100 % of HRS guests recommend the Hotel Mercure Serpong Alam Sutera for their next stay.
At what time can you check in at the Hotel Mercure Serpong Alam Sutera at the earliest?
Check-in is possible from 14:00 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 12:00 clock.
How far is the nearest train station?
The next station is 11.8 km away from the accommodation.
How far is the nearest airport?
The nearest airport is 13 km from the hotel.
What are the advantages of booking the Hotel Mercure Serpong Alam Sutera via HRS?
Unfortunately the Hotel Mercure Serpong Alam Sutera does not offer any advantages for HRS guests.
Is there a restaurant in the Hotel Mercure Serpong Alam Sutera?
The hotel has its own restaurant.
Is the hotel barrier-free?
Hotel Mercure Serpong Alam Sutera belongs to the barrier-free hotels in Tangerang.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Hotel Mercure Serpong Alam Sutera are equipped with their own air conditioning.
Is it possible to cancel my booking at the Hotel Mercure Serpong Alam Sutera free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
Which payment methods can I use to pay in Hotel Mercure Serpong Alam Sutera?
You can pay at the hotel with the following means of payment:
  • Visa
  • Eurocard/MasterCard
  • American Express
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..

Evaluations

8.1

2 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

Show moreless

Philips M. Business traveler

24.01.20

7.6 Good

Positive The friendly staff Negative The services for breakfast was slow. Plates after used was not collected on time but need to get the attention of the waiters to collect them. Hot water was also not hot at night. There was no weight scale in bathroom.