Hotel Novotel Singapore Clarke Quay

177A River Valley Road, 179031 Singapore - Clarke Quay
Dbl. from
320.51EUR
215.19EUR incl. VAT and all fees
Similar hotels in Singapore
17.08.17 - 18.08.17
The requested hotel is not available on the selected dates.
Show map
5.9
4 Evaluations
Show all
Earliest check-in 14:00
Latest check-out 12:00
No breakfast
Wifi
Parking directly at the hotel
Hotel information

Service & facilities

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Garage in the hotel
  • Coach parking space at hotel

Room facilities

  • WLAN with Internet access in rooms
  • Cable TV
  • Satellite TV
  • Voicemail
  • Fax connection

In-house services

  • Hotel safe
  • ATM
  • Classic concierge service
  • Express check-out
  • Porter service

Style of hotel and ambience

Relax after an eventful day in the city in your comfortably furnished room or suite at the Novotel Singapore Clarke Quay that is elegantly decorated. Modern conference rooms are at your disposal and the well-designed outdoor pool invites to a refreshing bath. In the different restaurants, you can enjoy regional and international dishes.

Special features of the hotel

The hotel with 398 rooms has magnificent and unobstructed views of the meandering Singapore River, the spectacular city skyline or the lush greenery of Fort Canning Park.

Hotel data

Hotel built in 1984, Number of floors 25, Total number of rooms 403, Rooms with connecting door 0, Number of suites (separate rooms) 19, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Hotel, Trade fair/conference hotel, child-friendly hotel, No-smoking room 329

Service times

Reception open:

0:00 AM to 24:00 PM

Reception manned at weekends:

0:00 AM to 24:00 PM

Earliest check-in:

2:00 PM

Latest check-out:

12:00 PM

Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
Location and distance

177A River Valley Road, 179031 Singapore - Clarke Quay

Location of the hotel

Situated close to Fort Canning Park, this hotel enjoys a central location. Within 3 kilometres, you can arrive at the Suntec Singapore International Convention & Exhibition Centre and the famous shopping street Orchard Road is located at a distance of 1 kilometre. Singapore Changi Airport can be reached in about 20 kilometres.

Surroundings of the hotel
  • 1.24 km
  • 5.0 km
  • 17.81 km

Evaluations of Novotel Singapore Clarke Quay

5.9
4 Evaluations
Friendliness of the staff
5.3
How willing were staff to help?
5.3
Atmosphere at the hotel
6.0
Room configuration
6.0
Cleanliness
6.3
Sanitary equipment
6.0
Size of room
6.3
The quality of breakfast
6.0
The quality of the restaurant
6.5
Value for money
5.3
Sleep comfort
7.0
2.8
01.02.16 from , Business traveller
- I had specifically asked for an early check-in which was confirmed in advance, but had to wait upto 3-4 hour to get a room allocated
- The bathroom was not clean - no toiletries were placed (no lotion, brush etc)
- I was told that I was being charged for a packet of roasted nuts from the mini-bar when I hadn't even touched the mini-bar
- There was a long strand of hair on my bed (which was clearly not mine, since my hair length barely reaches my shoulder)
- The tissue paper and napkin I had used wasn't cleaned for 4 days
- I ordered a plate of Club Sandwich - the fries had cinnamon/sugar powder put on them instead of salt
- When I called the duty manager and gave feedback, she asked me to go online and put in in there
- The Staff was curt and rude and even looked at me accusingly when I mentioned that I didn't even touch the mini-bar and there must have been a mistake
- On check-out, I was handed the bill of another room instead of mine until I pointed it out. 

Dear Guest, Thank you for the time you have taken to write a detailed review of your stay with us. I sincerely appreciate your effort as it is through guests’ feedback that we are able to identify areas where we can improve on to ensure our guests’ satisfaction. I am disappointed to hear about the number of issues you encountered throughout your visit. This is certainly not the level of service that we strive to provide our valued guests, kindly accept my sincerest apologies for the inconveniences you experienced. My team and I are committed to ensuring our products and services are consistently according to Novotel standards hence you can be assured that the points you have raised will be addressed accordingly. I understand that this experience has affected your impression of the hotel however I do hope that you will still give us the opportunity of welcoming you again in the future. Yours sincerely, Marcus Hanna General Manager

Details
Page 1 of 1