Shangri-La Hotel Surabaya
City center 6.00 km
Clean & Safe Protocol X
Self Inspected Hotel
The measures have been confirmed by the hotel management
| Hygiene & cleaning measures | |
| Contactless reception of guests | |
| Keep distance | |
| Food & Beverage Safety |
Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
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myHRS Club Member
Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
Save up to 30% automatically
Nothing else required - simply sign in!
Free benefit for all myHRS members
Both business & leisure travellers
€0.00
Single room Standard tariff €90.75 Double room €0.00
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Free for HRS guests in the hotel Shangri-La Hotel Surabaya
- Free WiFi
- Parking directly by the hotel
- Use of sun lounger during your stay
- Free use of the sauna
- Fruit bowl
- 1 bottle of mineral water
- Welcome drink
Important information
Style of hotel and ambience
This city hotel is accommodated in a modern building. It's rooms are furnished in a pleasant and upscale style, with warm colours. Choose between a Japanese and a Mexican restaurant. The lounge serves terrific cocktails. Relax in the sauna or with a massage. Play tennis, and utilise the shuttle service.
Location of the hotel
Are you driving to Surabaya and seek a nice accommodation on the west side of the city? Then totally entrust yourself to the team at the Shangri-La Hotel Surabaya. It is a 20-minute drive from the hotel to the Juanda International Airport, and 5 km to the city centre where; for example, the Submarine Monument (Monkasel) and city hall await you.
Reception open
During the week
occupied 24 hours a day
At weekends
occupied 24 hours a day
Check-In: 14:00
Check-Out: 12:00
Spoken languages:
Multilingual staff on hand 24 hours a day
Accepted payment methods
The following credit cards are accepted by Shangri-La Hotel Surabaya:
Service & facilities
- Sunbathing lawn
- Garden terrace
- Garden/Park
- Elevator
- Reception (lobby)
- Executive/Business floor
- WiFi with internet access in lobby
- Car park is directly by hotel
- Garage in hotel
- Hotel-owned car park
- Video surveillance of hallways
- Security guards
- Automatic emergency wake-up alarm
- Smoke detectors
- Sprinkler system
- Fire alarm
- Video surveillance of entrances
- Hotel staff Red Cross certified in CPR
- Building meets all current local/state/country building codes
- Parking area equipped with lights
- Hotel staff trained in cardiopulmonary resuscitation (CPR)
- All guest rooms equipped with sprinklers
- Hotel has emergency lighting
- Video surveillance recorded 24 hrs a day
- Parking areas patrolled
- Hotel complies with country/state/local fire prevention laws
- Hallways equipped with fire exstinguishers
- Emergency backup generators
- Guest room doors self-closing
- Hotel stairways ventilated
- Hotel staff trained in first aid
- Smoke detectors in all rooms
- Audible smoke alarms in guest rooms
- Emergency exits for each floor
- Audible smoke alarm in hallways
- Hotel staff trained in automated external defibrillator usage (AED)
- Childrens playground
- Outdoor swimming pool:
- Sauna:
- Whirlpool:
- Fitness room:
- Health and beauty center:
- Fitness centre:
- Breakfast:
- Café/Bistro
- Hotel bar
- Restaurant(s): 7
Room facilities
- Easy access for wheelchairs
- Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025:
- Telephone on the desk
- Telephone by the bed
- Telephone in the bathroom
- TV with international news channel
- WiFi in all rooms
- Separate luggage storage
- Desk
- Make-up mirror
- Hairdryer
- Bathrobes
- Full-length mirror
- Plan of emergency exits
- Bathroom with shower
- Emergency information
- Minibar
- Seating area
- Soundproof windows
- Bathroom with bathtub
- Centrally controlled ventilation
- Temperature controls:
- Iron + ironing board
- Coffee machine/Tea-maker
In-house services
- Shoe-polishing service
- Laundry service
- Free WiFi
- Parking directly by the hotel
- Use of sun lounger during your stay
- Free use of the sauna
- Fruit bowl
- 1 bottle of mineral water
- Welcome drink
- Limousinenservice
- Express check-out
- Car rental
- Classic concierge service
- Porter service:
- Shuttle service to the airport:
- Free daily newspapers
- Meets ISO 14001 environmental management standard
- Business Center
- Secretarial services
- Pets not allowed
- Hairdresser/Barber
- Air conditioning in public areas
- Safety deposit boxes at reception
- Hotel safe
- ATM
- Audiovisual conference equipment
- Number of conference rooms: 7
- Conference facilities for up to 2448 people
Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya: Location and distance
Frequently asked questions about Shangri-La Hotel Surabaya
Does Shangri-La Hotel Surabaya offer free WLAN in the room?
Free WLAN in the room is available to all Shangri-La Hotel Surabaya guests.
Does Shangri-La Hotel Surabaya offer parking spaces for guests?
Guests of the Shangri-La Hotel Surabaya can use the following parking options.
- Hotel-owned car park
- Parking areas patrolled
- Parking directly by the hotel
Can I have breakfast in Shangri-La Hotel Surabaya?
Yes in the Shangri-La Hotel Surabaya you can enjoy the breakfast offer.
What are the advantages of booking the Shangri-La Hotel Surabaya via HRS?
HRS customers receive the following benefits when they book the Shangri-La Hotel Surabaya:
- Free WiFi
- Parking directly by the hotel
- Use of sun lounger during your stay
- Free use of the sauna
- Fruit bowl
- 1 bottle of mineral water
- Welcome drink
Is there a restaurant in the Shangri-La Hotel Surabaya?
The hotel has its own restaurant.
Is the hotel barrier-free?
Shangri-La Hotel Surabaya belongs to the barrier-free hotels in Surabaya.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Shangri-La Hotel Surabaya are equipped with their own air conditioning.
Is it possible to cancel my booking at the Shangri-La Hotel Surabaya free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
When is the reception occupied?
At the Shangri-La Hotel Surabaya the reception times are as follows:
- During the week: 24 hours busy.
- At weekends: 24 hours busy.
Which payment methods can I use to pay in Shangri-La Hotel Surabaya?
You can pay at the hotel with the following means of payment:
- American Express
- Diners Club
- Japan Credit Bureau
- Mastercard
- Visa
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..