Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

1 Evaluations

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City center 2.06 km Airport 13.08 km
1/1 Sheraton Surabaya Hotel & Towers

Your HRS offer

HRS price assurance

If you find a better offer, we will refund you the difference.


Important information

Style of hotel and ambience

Experience 5-star service and amenities at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, close to shopping, attractions, corporate offices and the convention center, our extravagant hotel is the perfect choice for every traveler. Enjoy a host of welcoming amenities, from the spa, tennis courts and outdoor pool to our tempting restaurants, complimentary Wi-Fi, full-service business center and much more. Unwind in style in our well-appointed rooms, each with plush Sheraton Signature Sleep Beds, city views and marble baths filled with pampering products. If a business or social event brings you to our hotel, you'll find our expansive function rooms, comprehensive technology and expert services will make your gathering a sure success. When it's time to explore, many of Surabaya's most famous sites are nearby, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabay Hotel & Towers looks forward to seeing you in Surabaya, Indonesia.

Service & facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Restaurant(s) 4
  • Hotel bar
  • Café/bistro
  • Outdoor swimming pool
  • Sauna
  • Whirlpool
  • Health and beauty center
  • Automatic emergency wake-up alarm
  • Fitness centre
  • Breakfast
  • Halal food available

Room facilities

  • Cable TV
  • TV remote control
  • Radio
  • Desk
  • Telephone in the bathroom
  • Room safe
  • Mini-bar
  • Kitchenette
  • Fridge
  • Coffee machine/tea-maker
  • Microwave oven
  • Ironing machine for pants
  • Iron + ironing board
  • Centrally controlled air conditioning
  • Temperature controls
  • Make-up mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathrobes
  • TV with international news channel

In-house services

  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • ATM
  • Classic concierge service
  • Free daily newspapers
  • Business center
  • Secretarial services
  • Car rental
  • Laundry service
  • Shoe-polishing machine
  • Limousine service

Hotel data

Hotel built in 1995, Last partial renovation 2019, Number of floors 28, Total number of rooms 348, Number of double rooms 9, of which have 2 separate beds 90, Number of suites (separate rooms) 23, Number of apartments 43, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, Hotel, Trade fair/conference hotel,

Reception open
Not occupied

Reception manned at weekends
Not occupied

Check-In : 14:00
Check-Out : 12:00

Accepted payment methods

The following credit cards are accepted by Sheraton Surabaya Hotel & Towers:

Diners Club Visa Eurocard/MasterCard American Express Japan Credit Bureau (JCB Intl.)

Sheraton Surabaya Hotel & Towers

Location and distance

Google Map

City center

2.06 km


13.08 km
Juanda International Airport (SUB)

Location of the hotel

Nearby Airport: Juanda Airport - 15 KilometersNearby Cities: Sidoarjo - 15 Kilometers Gresik - 18 Kilometers Mojokerto - 50 Kilometers Pasuruan - 60 Kilometers Tretes - 65 Kilometers Batu - 90 Kilometers Malang - 90 Kilometers, , Local Attractions, Local Corporate Offices

Frequently asked questions about Sheraton Surabaya Hotel & Towers

Does Sheraton Surabaya Hotel & Towers offer parking spaces for guests?
Guests of the Sheraton Surabaya Hotel & Towers can use the following parking options.
  • Hotel-owned car park
Can I have breakfast in Sheraton Surabaya Hotel & Towers?
Yes in the Sheraton Surabaya Hotel & Towers you can enjoy the breakfast offer.
What is the average rating of Sheraton Surabaya Hotel & Towers?
Sheraton Surabaya Hotel & Towers was rated 10.0 by 1 guests on average.
Which service in the Sheraton Surabaya Hotel & Towers is particularly well rated?
Friendliness of the staff, How willing were staff to help? and Atmosphere at the hotel were rated particularly well.
What percentage of the guests recommend the Sheraton Surabaya Hotel & Towers?
100 % of HRS guests recommend the Sheraton Surabaya Hotel & Towers for their next stay.
At what time can you check in at the Sheraton Surabaya Hotel & Towers at the earliest?
Check-in is possible from 14:00 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 12:00 clock.
How far is the nearest airport?
The nearest airport is 13.1 km from the hotel.
What are the advantages of booking the Sheraton Surabaya Hotel & Towers via HRS?
Unfortunately the Sheraton Surabaya Hotel & Towers does not offer any advantages for HRS guests.
Is there a restaurant in the Sheraton Surabaya Hotel & Towers?
The hotel has its own restaurant.
Is the hotel barrier-free?
Sheraton Surabaya Hotel & Towers is unfortunately not barrier-free.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Sheraton Surabaya Hotel & Towers are equipped with their own air conditioning.
Is it possible to cancel my booking at the Sheraton Surabaya Hotel & Towers free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
Which payment methods can I use to pay in Sheraton Surabaya Hotel & Towers?
You can pay at the hotel with the following means of payment:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..



1 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

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