Hotel Sofitel Hamburg Alter Wall

Alter Wall 40, 20457 Hamburg - Altstadt
Dbl. from 220.00EUR excl. breakfast (+32.00 EUR)
incl. VAT and all fees
Free for HRS guests:
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18.10.17 - 19.10.17
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Very Good 99 Evaluations
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Earliest check-in 15:00
Latest check-out 12:00
No breakfast
Parking directly at the hotel
Hotel information

Service & facilities

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Garage in the hotel
  • Executive/business floor

Room facilities

  • WLAN with Internet access in rooms
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025
  • Cable TV
  • Satellite TV

In-house services

  • Pets permitted
  • Safety deposit boxes at reception
  • Classic concierge service
  • Express check-out
  • Porter service

Style of hotel and ambience

Indulge into luxury at the hotel Sofitel Hamburg Alter Wall. All rooms are exclusively furnished, feature a marble bathroom and are equipped with all desirable amenities including Internet access. Unwind in the lovingly designed wellness area and enjoy a relaxing massage. The friendly staff in the restaurant serves international dishes.

Special features of the hotel

This 5-star international luxury design hotel is located in the historic quarter of Hamburg, and boasts a terrace running directly alongside the Alster canal. Renovation work in our Spa Area from 02.01.2017 - 06.01.2017

Hotel data

Hotel built in 2000, Last complete renovation 2009, Number of floors 8, Total number of rooms 241, Rooms with connecting door 7, Number of suites (separate rooms) 18, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, Hotel, Trade fair/conference hotel, Certified Spa Hotel, child-friendly hotel, Certified Design Hotel, Certified Luxury Hotel, No-smoking room 241, Renovation work planned 2017-01-02, to 2017-01-06, in area fitnessWellness

Service times

Reception open:

0:00 AM to 24:00 PM

Reception manned at weekends:

0:00 AM to 24:00 PM

Earliest check-in:

3:00 PM

Latest check-out:

12:00 PM

Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
Location and distance

Alter Wall 40, 20457 Hamburg - Altstadt

Location of the hotel

Located at a canal in the centre of the city, this hotel is an ideal retreat for business and private travellers alike. Within a short walk, you can arrive at the town hall and the St. Pauli Landing Stages. The main train station is located at a distance of 1.5 kilometres.

Surroundings of the hotel
  • 0.51 km
  • 5.0 km
  • 9.0 km

Evaluations of Sofitel Hamburg Alter Wall

Very Good 99 Evaluations
Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Sanitary equipment
Size of room
The quality of breakfast
The quality of the restaurant
Value for money
Sleep comfort
27.09.17 from , Business traveller
Spacious room at a good price
19.02.17 from Daniel L., Young couple
Location and Spa
Firstly I arrived and there were no parking options left at the hotel so they recommended a parking lot near the hotel which was also full. I had to park on the street.  No conditioner in the bathroom. The bed was uncomfortable. The lady doing the eggs at the restaurant extremely in a bad mood and unfriendly. A pitty I never had the feeling being at a 5 star hotel.
16.12.16 from , Business traveller
Huge and very comfortable hotel room
25.11.16 from , Business traveller
reception area
bed is WAY too soft. the TV is tiny. the music playing in the room when you enter is on repeat. the hair dryer was broken. won't be coming back
05.09.16 from Anna M., Business traveller
pillows were too soft but that is a very small comment
24.08.16 from , Business traveller
room comfort, staff friendliness
the TV didn't work; the receptionist ordered a breakfast even though I clearly said I didn't want it :)
22.07.16 from , Business traveller
Design of hotel
Internet (even paid internet did not properly function). Room was downgraded, which wasn't a problem, but was promised a reduction in rate and then told I shouldn't have been told that when checking out. A/C didn't function properly, so room was very, very hot
01.06.16 from Nora B., Business traveller
the service was brilliant and everyone was very friendly! I want to point out the very friendly blonde receptionist lady who was a superb service-oriented receptionist who also gave me a toothbrush, since I forgot mine.

Dear Nora B., thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager

20.04.16 from Charles S., Business traveller
Modern hotel, high style, very comfortable
14.04.16 from , Business traveller
Very spacious and organized room (with the mini-sofa I felt like in a suite). Liked very much the bathroom and amenities. I appreciated very much the rain shower (it was a spa in itself).
Water was floating around the shower even if you put a towel. Spa is mid-size and in terms of facilities, average. Ah, and when I asked about being in a higher floor I was told that my rate did not allow me to be in a higher floor (when some of my colleagues were).
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