Hotel Sofitel Hamburg Alter Wall

Alter Wall 40, 20457 Hamburg - Altstadt
Dbl. from 198.00EUR incl. VAT and all fees
Free for HRS guests:
  • 1 bottle of mineral water
  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WLAN in room
Similar hotels in Hamburg
19.11.19 - 20.11.19
The requested hotel is not available on the selected dates.
Show map
8.4
Very Good 84 Evaluations
Show all
Earliest check-in 15:00
Latest check-out 12:00
No breakfast
Wifi
Parking directly at the hotel
Hotel information

Service & facilities

Hotel facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Garage in the hotel
  • Restaurant(s) 1
  • Hotel bar
  • Indoor pool
  • Sauna
  • Turkish bath
  • Health and beauty center
  • Beauty parlor
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hallways
  • WLAN with Internet access in lobby
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Guest room doors self closing

Room facilities

  • WLAN with Internet access in rooms
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025
  • Voicemail
  • Fax connection
  • Room safe
  • Make-up mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access

In-house services

  • Pets permitted
  • Safety deposit boxes at reception
  • Classic concierge service
  • Express check-out
  • Porter service
  • Business center
  • Laundry service
  • 1 bottle of mineral water
  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WLAN in room
  • Babysitter

Style of hotel and ambience

The Sofitel Hamburg Alter Wall near the River Alster and the town hall is a fusion of North German purism and the French way of life. Guests can enjoy international cuisine in our restaurant or have a drink on the unique sun terrace on the Alster canal. Start your sightseeing to locations such as the Elbe Philharmonic Hall or an extensive shopping trip to exclusive boutiques directly from the 5-star hotel. The Seagull Spa offers a restful oasis.

Special features of the hotel

This 5-star international luxury design hotel is located in the historic quarter of Hamburg, and boasts a terrace running directly alongside the Alster canal. Renovation work in our Spa Area from 02.01.2017 - 06.01.2017

Hotel data

Hotel built in 2000, Last complete renovation 2009, Number of floors 8, Total number of rooms 241, Rooms with connecting door 7, Number of suites (separate rooms) 18, Reception manned 24 hours a day, Earliest check-in 15:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, Hotel, Trade fair/conference hotel, Certified Spa Hotel, child-friendly hotel, Certified Design Hotel, Certified Luxury Hotel, No-smoking room 241, Renovation work planned 2020-01-02, to 2020-01-12, in area fitnessWellness

Service times

Reception open:

12:00 AM to 12:00 AM

Reception manned at weekends:

12:00 AM to 12:00 AM

Earliest check-in:

3:00 PM

Latest check-out:

12:00 PM

Accepted payment methods

  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)

German Hotels and Restaurants Association (DEHOGA) hotel classification

Location and distance

Alter Wall 40, 20457 Hamburg - Altstadt

Location of the hotel

Located at a canal in the centre of the city, this hotel is an ideal retreat for business and private travellers alike. Within a short walk, you can arrive at the town hall and the St. Pauli Landing Stages. The main train station is located at a distance of 1.5 kilometres.

Surroundings of the hotel
  • 0.51 km
  • 5.0 km
  • 9.0 km

Evaluations of Sofitel Hamburg Alter Wall

87%
87% of the HRS guests recommend this hotel
8.4
Very Good 84 Evaluations
Friendliness of the staff
8.6
How willing were staff to help?
8.7
Atmosphere at the hotel
8.4
Room configuration
8.5
Cleanliness
9.0
Sanitary equipment
8.4
Size of room
8.2
The quality of breakfast
8.3
The quality of the restaurant
7.5
Value for money
7.6
Wellness
8.4
Sleep comfort
8.6
8.0
25.10.19 from Anonymous, Business traveller
Positive:
helpfulness of staff
Hotel's comment:

Dear guest, thank you so much for your positive review as well as your feedback regarding your experience with our mini bar. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We hope we can welcome you again very soon in our hotel and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

Negative:
Trying to charge for minibar items not actually consumed
Details
9.0
15.10.19 from TOFEBRECCIAROLI H., Business traveller
Positive:
Room atmosphere
Hotel's comment:

Dear TOFEBRECCIAROLI H., Thank you very much for your positive feedback. We are glad to hear that you had a wonderful stay with us. We hope to see you soon again. Best regards, Your Sofitel Hamburg Alter Wall Team

Negative:
Bathroom toilets positioned too low
Details
8.8
14.10.19 from Anonymous, Business traveller
Positive:
Room is clean, location is perfect
Hotel's comment:

Dear guest, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. Best regards, Your Sofitel Hamburg Alter Wall Team

Negative:
I would appreciate to have chocolate power in the breakfast.
Details
9.0
14.10.19 from Anonymous, Business traveller
Negative:
Noise in the minibar during the night and WC dropping water. Small maintenance things that should be taken in care
Hotel's comment:

Dear guest, thank you so much for your positive review as well as your feedback regarding your experience with our Minibar. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We hope we can welcome you again very soon in our hotel and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

Details
9.4
10.10.19 from Anonymous, Business traveller
Positive:
The room, the Wi-Fi connection and the general ambiance of the hotel
Hotel's comment:

Dear guest, thank you so much for your positive review as well as your feedback regarding your experience with our bed. We are constantly working on improving ourselves and therefor gratefully accept your feedback. One of our main focus points regarding our room amenities is indeed the bed and bedding set. That is why Sofitel developed its own topping for the bed, the Sofitel MyBed. In case of the topping disturbing your sleeping experience, please let us know at your next stay and we will happily remove the topping. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We hope to see you soon in our hotel and indulge you with our outstanding, individual service. Best regards, Your Sofitel Hamburg Alter Wall Team

Negative:
The bed, it has a two piece duvet and it is dome shape, you tend to roll to the edges
Details
9.6
20.12.18 from Anonymous, Business traveller
Positive:
Very comfortable
Negative:
Not really
Details
9.6
28.11.17 from Anonymous, Business traveller
Negative:
My room had quite a lot of street noise from the street.
Details
Page 1 of 1