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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

Hotel Sofitel Hamburg Alter Wall

Alter Wall 40 , 20457 Hamburg - Altstadt
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9.2

87 Evaluations

Show all reviews

City center 0.51 km Train station 1.28 km Airport 9.00 km
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Your HRS offer

HRS price assurance

If you find a better offer, we will refund you the difference.

   

Free for HRS guests:
  • 1 bottle of mineral water
  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WiFi in room

Important information

Style of hotel and ambience

Seagull Spa & fitness area are temporarily closed according to local hygiene requirements. At Sofitel Hamburg Alter Wall near Alster and Rathaus, North German purism meets French lifestyle. Enjoy international cuisine in Ticino or a drink on the unique sun terrace at Alsterfleet and start your sightseeing, like the Elbphilharmonie and retail trips to exclusive boutiques directly from the 5-star hotel.

Service & facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park
  • Garage in the hotel
  • Hotel bar
  • Indoor pool
  • Sauna
  • Turkish bath
  • Health and beauty center
  • Beauty parlor
  • Fire alarm
  • Smoke detectors
  • Video surveillance of hallways
  • WLAN with Internet access in lobby
  • Fitness centre
  • Door with security chain in 0 rooms

Room facilities

  • WLAN with Internet access in rooms
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025
  • Voicemail
  • Fax connection
  • Room safe
  • Make-up mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access

In-house services

  • Pets permitted
  • Safety deposit boxes at reception
  • Classic concierge service
  • Express check-out
  • Porter service
  • Business center
  • Sightseeing tours
  • Laundry service
  • 1 bottle of mineral water
  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WLAN in room
  • Room service
  • Store/mini supermarket

Hotel data

Hotel built in 2000, Last complete renovation 2009, Number of floors 8, Total number of rooms 241, Rooms with connecting door 7, Number of suites (separate rooms) 18, Hotel, Trade fair/conference hotel, Certified Spa Hotel, Spa clinic, No-smoking hotel, Certified Design Hotel, Certified Luxury Hotel, No-smoking room 241, DEHOGA Rating 5 DEHOGA Rating valid until 2020-10-16, Renovation work planned 2020-01-02 to 2020-01-12 in area fitnessWellness,

Reception open
Not occupied

Reception manned at weekends
Not occupied

Check-In : -
Check-Out : -

Free for HRS guests:
  • 1 bottle of mineral water 1 bottle of mineral water
  • Use of an Internet terminal at the hotel Use of an Internet terminal at the hotel
  • Free use of the sauna Free use of the sauna
  • WLAN in room WLAN in room
Accepted payment methods

The following credit cards are accepted by Hotel Sofitel Hamburg Alter Wall:

Diners Club Visa Eurocard/MasterCard American Express Japan Credit Bureau (JCB Intl.)

Hotel Sofitel Hamburg Alter Wall

Location and distance

Google Map

City center

0.51 km
Hamburg

Airport

9.00 km
Hamburg Airport (HAM)

Train station

1.28 km
Hamburg Hbf

Highway

5.00 km
CENTRUM

Location of the hotel

Located at a canal in the centre of the city, this hotel is an ideal retreat for business and private travellers alike. Within a short walk, you can arrive at the town hall and the St. Pauli Landing Stages. The main train station is located at a distance of 1.5 kilometres.

Frequently asked questions about Hotel Sofitel Hamburg Alter Wall

Does Hotel Sofitel Hamburg Alter Wall offer free WLAN in the room?
Free WLAN in the room is available to all Hotel Sofitel Hamburg Alter Wall guests.
Does Hotel Sofitel Hamburg Alter Wall offer parking spaces for guests?
Guests of the Hotel Sofitel Hamburg Alter Wall can use the following parking options.
  • Hotel-owned car park
  • Garage in the hotel
Can I have breakfast in Hotel Sofitel Hamburg Alter Wall?
Unfortunately the Hotel Sofitel Hamburg Alter Wall does not offer breakfast for guests.
What is the average rating of Hotel Sofitel Hamburg Alter Wall?
Hotel Sofitel Hamburg Alter Wall was rated 9.2 by 87 guests on average.
Which service in the Hotel Sofitel Hamburg Alter Wall is particularly well rated?
Friendliness of the staff, How willing were staff to help? and Cleanliness were rated particularly well.
What percentage of the guests recommend the Hotel Sofitel Hamburg Alter Wall?
97.7 % of HRS guests recommend the Hotel Sofitel Hamburg Alter Wall for their next stay.
At what time can you check in at the Hotel Sofitel Hamburg Alter Wall at the earliest?
Check-in is possible from 19:08 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 19:08 clock.
How far is the nearest train station?
The next station is 1.3 km away from the accommodation.
How far is the nearest airport?
The nearest airport is 9 km from the hotel.
What are the advantages of booking the Hotel Sofitel Hamburg Alter Wall via HRS?
HRS customers receive the following benefits when they book the Hotel Sofitel Hamburg Alter Wall:
  • 1 bottle of mineral water
  • Use of an Internet terminal at the hotel
  • Free use of the sauna
  • WLAN in room
.
Is there a restaurant in the Hotel Sofitel Hamburg Alter Wall?
The hotel does not have its own restaurant.
Is the hotel barrier-free?
Hotel Sofitel Hamburg Alter Wall belongs to the barrier-free hotels in Hamburg.
Are the hotel rooms equipped with air conditioning?
Unfortunately, the hotel rooms in the Hotel Sofitel Hamburg Alter Wall do not have their own air conditioning.
Is it possible to cancel my booking at the Hotel Sofitel Hamburg Alter Wall free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
Which payment methods can I use to pay in Hotel Sofitel Hamburg Alter Wall?
You can pay at the hotel with the following means of payment:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..

Evaluations

9.2

87 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

Show moreless

PELABON L. Business traveler

19.02.20

10 Excellent

Positive Nice welcome Comment from the hotel
Dear PELABON L., thank you so much for your great review. We are constantly working on improving ourselves and therefor gratefully accept your feedback regarding our air conditioning. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are excited to welcome you back to Sofitel Hamburg Alter Wall soon and sincerely invite you to follow us on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team Dear guest, thank you so much for your great review.
Negative Maybe the noise of the air conditioning (could we switch it off while keeping heating?).

ESTUDILLO J. Business traveler

14.02.20

10 Excellent

Positive Everithing. Excellent hotel super-well located Comment from the hotel
Dear ESTUDILLO J., Thank you so much for your wondeful feedback regarding your stay at the Sofitel Hamburg Alter Wall. It is feedback like yours that motivates us as a team to turn the stay of each of our guests into an unforgettable experience. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to more than convince you with our service. We look forward to welcoming you again during your next stay in Hamburg and invite you to follow our news from the hotel on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall team

Anonymous Business traveler

09.02.20

9.7 Excellent

Positive Great hotel; spacious room with many facilities you would expect from a 5* hotel Comment from the hotel
Dear guest, thank you so much for your positive review as well as your feedback regarding the refreshments in our rooms. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are very sorry to hear that your recent stay hasn’t completely met your expectations. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service as it always should be. Best regards, Your Sofitel Hamburg Alter Wall Team
Negative Refreshments in the room are somewhat limited if you do not stay in a Luxury Room.

KISSOON A. Business traveler

05.02.20

8.8 Very good

Positive The staff are always helpful and the quality of the hotel Comment from the hotel
Dear KISSOON A., Thank you so much for your positive feedback regarding our hotel and staff. Every day we do our best to ensure our guests can experience the highest quality of service possible. That’s why we hope to see you very soon again to delight you with another unforgettable experience with us in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Anonymous Business traveler

22.01.20

7.8 Good

Negative There was a man sleeping in the floor of the corridor outside my room. I expect a higher security in a 5 star hotel.

PACKWOOD P. Business traveler

10.01.20

9 Excellent

Positive Spacious rooms Comment from the hotel
Dear Packwood, Thank you very much for your positive review. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our hotel. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team
Negative Not enough plug sockets in places they are needed

Anonymous Business traveler

18.12.19

8.6 Very good

Negative As the rooms are that big the temperature was low, too cold and un the mornings shower I was too cold. The ves was too soft and bumpy

FABRE N. Business traveler

18.12.19

9.8 Excellent

Positive The atmosphere and Christmas decoration Comment from the hotel
Dear Fabre, Thank you for your great feedback regarding your stay at the Sofitel Hamburg Alter Wall. We are glad to hear that you liked our Christman decoration. Every day we do our best to ensure our guests can experience the highest quality of service possible. That’s why we hope to see you very soon again to delight you with another unforgettable experience with us in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

BOLLE K. Business traveler

13.12.19

9.2 Excellent

Positive comfortable and clean. in general very good service Comment from the hotel
Dear BOLLE K., Thank you so much for the great review of our Hotel. We are glad to hear, that you have been impressed by the cleanliness of your room as well as the facilities in our hotel. Our housekeeping team works with passion to contribute to a perfect stay for our guests. We will forward the compliments to the team. For us there is no greater Feedback, than hearing that our guest leave the Sofitel Hamburg Alter Wall satisfied. We hope we can welcome you very soon in our hotel again and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team
Negative The tea bags were not replaced (no tea for the 2nd morning). In the bathroom the body lotion was missing and the ear cleaner were not replaced Comment from the hotel
Dear BOLLE K., thank you so much for your feedback. We are constantly working on improving ourselves and therefor gratefully accept your feedback. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service as it always should be. Best regards, Your Sofitel Hamburg Alter Wall Team

CONSTANS D. Business traveler

11.12.19

9 Excellent

Positive confort and breakfast Comment from the hotel
Dear CONSTANS D., Thank you for your great feedback regarding your stay at the Sofitel Hamburg Alter Wall. Many of our guests appreciate the large and fresh selection of different delicacies on our breakfast buffet and we are very happy that you enjoyed them too. Our team works every day to help shape the perfect stay for our guests in Hamburg. We sincerely invite you to follow the news around the hotel on Facebook and Instagram. We look forward to welcoming you back soon! Best regards, Your Sofitel Hamburg Alter Wall Team