Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

2 Evaluations

Show all reviews

City center 0.58 km Airport 15.76 km
1/25 The Hallmark Queen Hotel
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25/25 The Hallmark Queen Hotel

Your HRS offer

Dbl. from €114.57

HRS price assurance

If you find a better offer, we will refund you the difference.


Free for HRS guests:
  • Use of an Internet terminal at the hotel
  • WLAN in room

Important information

Style of hotel and ambience

Offering chic royal-themed rooms in a grand Victorian style, “Hallmark Hotel The Queen, Chester” promises both luxury and comfort. Enjoy delicious cuisine prepared using fine seasonal ingredients at the two on-site restaurants, or soak up the atmosphere in the stunning bar and lounge areas. Business guests are well catered for, with a wide variety of conference rooms to choose from.

Service & facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal Hourly rate 0,00 GBP
  • Hotel-owned car park Fee per 24 hours 15,00 GBP
  • Secure parking
  • Marked disabled parking space
  • Secure parking for bicycles/motorbikes
  • Coach parking space at hotel
  • Restaurant(s) 1 open from 18:00.00 until 22:30.00
  • Hotel bar
  • Garden terrace
  • Children's playground
  • Fitness room
  • Fire alarm
  • Smoke detectors
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • WLAN with Internet access in lobby Hourly rate 0,00 GBP
  • Fitness centre Fee 0,00 GBP
  • Door with spy-hole in 200 rooms
  • Breakfast from 07:00 o'clock to 10:00 o'clock
  • Breakfast for early risers from 06:00 o'clock to 10:00 o'clock
  • Kosher food available
  • Halal food available
  • Vegetarian food available
  • Diabetic food available

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0,00 GBP
  • Easy access for wheelchairs
  • Cable TV
  • TV remote control
  • Radio
  • CD player
  • Desk
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Mini-bar
  • Coffee machine/tea-maker
  • Iron + ironing board in 150 rooms
  • Temperature controls in 87 rooms
  • Individually controlled ventilation in 87 rooms
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Heated towel rack in bathroom
  • Emergency information
  • Plan of emergency exits
  • DVD player
  • DSL/broadband Internet access in 87 rooms
  • TV with international news channel

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • Ice machine
  • Changing mat for babies
  • DVD/video rental
  • Classic concierge service
  • Express check-out
  • Business center
  • Secretarial services
  • Laundry service
  • Shoe-polishing machine
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Towels changed every 1 day(s)
  • Beddings changed every 1 day(s)
  • Room service from 00:00.00 until 23:59.00

Hotel data

Hotel built in 1859, Last complete renovation 2008, Last partial renovation 2009, Number of floors 7, Total number of rooms 218, Number of single rooms 10, Number of double rooms 208, of which have 2 separate beds 30, of which have a double bed 178, of which are suitable as three-bed rooms 10, of which are suitable as four-bed rooms 5, Rooms with connecting door 0, Number of suites (separate rooms) 0, Number of junior suites 7, Number of apartments 0, Number of rooms with air conditioning 87, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 11:00, English-speaking staff available during the day, English-speaking staff available at night, Number of luxury rooms 87, Number of business rooms 87, Hotel, City hotel, Station hotel, Business hotel, Art/design hotel, Trade fair/conference hotel, child-friendly hotel, Gay and lesbian-friendly hotel, No-smoking room 218, Family rooms available 10, Children's beds/cots 5,

Reception open
Reception manned 24 hours a day

Reception manned at weekends
Reception manned 24 hours a day

Check-In : 14:00
Check-Out : 11:00

Free for HRS guests:
  • Use of an Internet terminal at the hotel Use of an Internet terminal at the hotel
  • WLAN in room WLAN in room
Accepted payment methods

The following credit cards are accepted by The Hallmark Queen Hotel:

Diners Club Visa Eurocard/MasterCard American Express Japan Credit Bureau (JCB Intl.)

The Hallmark Queen Hotel

Location and distance

Google Map

City center

0.58 km


15.76 km
Liverpool John Lennon Airport (LPL)

Location of the hotel

The hotel is in historic Chester, a popular British short-stay destination. There are beautiful parks and riverside walks, as well as a wide range of must-see sights nearby, including the Roman Walls, Chester Cathedral and the world-famous Chester Zoo. Furthermore, the city centre is easily reachable by public transport, with the hotel just Opposite Chester Train Station.

Frequently asked questions about The Hallmark Queen Hotel

Does The Hallmark Queen Hotel offer free WLAN in the room?
Free WLAN in the room is available to all The Hallmark Queen Hotel guests.
Does The Hallmark Queen Hotel offer parking spaces for guests?
Guests of the The Hallmark Queen Hotel can use the following parking options.
  • Hotel-owned car park Fee per 24 hours 15,00 GBP
  • Secure parking
  • Secure parking for bicycles/motorbikes
Can I have breakfast in The Hallmark Queen Hotel?
Yes, in the The Hallmark Queen Hotel you can enjoy the breakfast offer from 7:00 clock to 10:00 clock.
What is the average rating of The Hallmark Queen Hotel?
The Hallmark Queen Hotel was rated 9.3 by 2 guests on average.
Which service in the The Hallmark Queen Hotel is particularly well rated?
Atmosphere at the hotel, Room configuration and Cleanliness were rated particularly well.
What percentage of the guests recommend the The Hallmark Queen Hotel?
100 % of HRS guests recommend the The Hallmark Queen Hotel for their next stay.
At what time can you check in at the The Hallmark Queen Hotel at the earliest?
Check-in is possible from 14:00 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 11:00 clock.
How far is the nearest airport?
The nearest airport is 15.8 km from the hotel.
What are the advantages of booking the The Hallmark Queen Hotel via HRS?
HRS customers receive the following benefits when they book the The Hallmark Queen Hotel:
  • Use of an Internet terminal at the hotel
  • WLAN in room
Is there a restaurant in the The Hallmark Queen Hotel?
The hotel has its own restaurant.
Is the hotel barrier-free?
The Hallmark Queen Hotel belongs to the barrier-free hotels in Cheshire West and Chester.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in The Hallmark Queen Hotel are equipped with their own air conditioning.
Is it possible to cancel my booking at the The Hallmark Queen Hotel free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
Which payment methods can I use to pay in The Hallmark Queen Hotel?
You can pay at the hotel with the following means of payment:
  • Diners Club
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Japan Credit Bureau (JCB Intl.)
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..



2 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

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