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Clean & Safe Protocol

Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.

Expert Inspected

The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.

Self Inspected

The hotel has undergone a self-inspection process on its enhanced protection measures.

 Clean & Safe Protocol
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HRS awarded

Green Stay

This hotel has been awarded a Green Stay Label and is among the most efficient Hotels in this area, based on its environmental footprint.

Carbon

C

19.57

kg CO2/night

Water

B

265.07

liter/night

Waste

D

-1.00

kg/night

Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars
7.9

183 Evaluations

Show all reviews

City center 8.64 km Train station 9.59 km Airport 13.00 km
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Your HRS offer

HRS price assurance

If you find a better offer, we will refund you the difference.

   

Free for HRS guests:
  • WiFi in room

Important information

Style of hotel and ambience

The Rilano Hotel Hamburg offers a great location in the middle of the Rüsch Peninsula. On the 6h floor, you can start the day with a workout in the gym. In the summer, sample the delicious cocktails at the Fusion Bar on the terrace or in a beach chair overlooking Finkenwerder.

Service & facilities

  • Reception (lobby)
  • Elevator
  • Hotel-owned car park Fee per 24 hours 11,00 EUR
  • Marked disabled parking space
  • Coach parking space at hotel
  • Restaurant(s) 1 open from 06:30.00 until 22:00.00
  • Hotel bar
  • Café/bistro
  • Open-air restaurant/beer garden, etc.
  • Garden/park
  • Garden terrace
  • Sauna Fee 9,00 EUR
  • Fitness room
  • Smoke detectors
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • WLAN with Internet access in lobby Hourly rate 0 EUR Fee per day 0 EUR
  • Mobile phone reception
  • Door with spy-hole in 170 rooms
  • Breakfast from 06:30 o'clock to 10:00 o'clock
  • Vegetarian food available
  • Wholefood available
  • Diabetic food available
  • Seating with armrests in reception area
  • Interior lighting in public areas with motion sensors
  • Within walking distance of public transport max. 500m
  • Background music not louder than 40 db
  • Car parking is near the entrance, min. 350 cm wide and on firm ground.
  • All meals also available as small portions (reduced price)
  • Easy-to-read menu (font at least Arial 12)
  • Hotel staff trained in first aid

Room facilities

  • WLAN with Internet access in rooms Hourly rate 0,00 EUR
  • Easy access for wheelchairs
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
  • Satellite TV
  • TV remote control
  • Radio
  • Desk
  • Seating area
  • Separate luggage store
  • Telephone on the desk
  • Analogue modem connection in 170 rooms
  • Room safe
  • Mini-bar
  • Fridge in 20 rooms
  • Coffee machine/tea-maker in 10 rooms
  • Microwave oven in 20 rooms
  • Temperature controls in 170 rooms
  • Soundproof windows
  • Windows for opening
  • Make-up mirror
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathroom with window
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access in 170 rooms
  • TV with international news channel
  • Separate reading light for bed
  • Sound-absorbent doors
  • Separate luggage storage space
  • Separate coat rack
  • Spacious wardrobe (linen shelf, hanging options)
  • Bed at least 100 cm wide (single bed), at least 180 cm (double bed)
  • Hooks for bath robes in bathroom
  • Additional seating option in bathroom
  • Generous storage space in the bathroom

In-house services

  • Large dogs permitted Fee per day 17 EUR
  • Pets permitted Fee per day 17 EUR
  • Hotel safe
  • Air conditioning in public areas
  • Free daily newspapers
  • Laundry service
  • Shoe-polishing machine
  • WLAN in room
  • Towels changed every 2 day(s)
  • Beddings changed every 2 day(s)
  • Room service from 07:00.00 until 22:00.00
  • Chemist and doctor can be contacted via reception
  • Various daily newspapers available
  • Information material about the hotel, region and local events

Hotel data

Hotel built in 2006, Last partial renovation 2017, Number of floors 6, Total number of rooms 170, Number of single rooms 5, Number of double rooms 165, of which have 2 separate beds 130, of which are suitable as three-bed rooms 10, Rooms with connecting door 20, Number of suites (separate rooms) 5, Number of junior suites 5, Number of rooms with air conditioning 170, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 11:00, Multilingual staff on hand 24 hours a day, Number of luxury rooms 55, Number of business rooms 105, Hotel, City hotel, Business hotel, Trade fair/conference hotel, No-smoking hotel, VARTA certified business hotel 392468, VDR certified business hotel, VDR certified conference hotel, No-smoking room 170, Family rooms available 10, Children's beds/cots 5, DEHOGA Rating 4 DEHOGA Rating valid until 2020-05-22, Renovation work planned 2017-02-27 to 2017-05-04 in area lobby Renovation work planned 2017-05-08 to 2017-08-25 in area other,

Reception open
Reception manned 24 hours a day

Reception manned at weekends
Reception manned 24 hours a day

Check-In : 14:00
Check-Out : 11:00

Free for HRS guests:
  • WLAN in room WLAN in room
Accepted payment methods

The following credit cards are accepted by Hotel The Rilano:

Visa Eurocard/MasterCard American Express Electronic cash

Hotel The Rilano

Location and distance

Google Map

City center

8.64 km
Hamburg

Airport

13.00 km
Hamburg Airport (HAM)

Train station

9.59 km
Hamburg Hbf

Highway

2.96 km
A7 - Hamburg-Othmarschen

Location of the hotel

Situated next to the site of Airbus, the hotel is located right by the Elbe. From Hamburg’s Rüschpark, you have a great view of the heavily laden, passing container ships. Here, you can also go for relaxing walks along the water. The ferry provides easy access to the beautiful Elbstrand beach of Övelgönne and to the Jenischpark.

Frequently asked questions about Hotel The Rilano

Does Hotel The Rilano offer free WLAN in the room?
Free WLAN in the room is available to all Hotel The Rilano guests.
Does Hotel The Rilano offer parking spaces for guests?
Guests of the Hotel The Rilano can use the following parking options.
  • Hotel-owned car park Fee per 24 hours 11,00 EUR
  • Car parking is near the entrance, min. 350 cm wide and on firm ground.
Can I have breakfast in Hotel The Rilano?
Yes, in the Hotel The Rilano you can enjoy the breakfast offer from 6:30 clock to 10:00 clock.
What is the average rating of Hotel The Rilano?
Hotel The Rilano was rated 7.9 by 183 guests on average.
Which service in the Hotel The Rilano is particularly well rated?
Cleanliness, Sanitary equipment and Size of room were rated particularly well.
What percentage of the guests recommend the Hotel The Rilano?
79.2 % of HRS guests recommend the Hotel The Rilano for their next stay.
At what time can you check in at the Hotel The Rilano at the earliest?
Check-in is possible from 14:00 at the earliest.
What is the latest time to check out?
Check-out is possible at the latest by 11:00 clock.
How far is the nearest train station?
The next station is 9.6 km away from the accommodation.
How far is the nearest airport?
The nearest airport is 13 km from the hotel.
What are the advantages of booking the Hotel The Rilano via HRS?
HRS customers receive the following benefits when they book the Hotel The Rilano:
  • WLAN in room
.
Is there a restaurant in the Hotel The Rilano?
The hotel has its own restaurant.
Is the hotel barrier-free?
Hotel The Rilano belongs to the barrier-free hotels in Hamburg.
Are the hotel rooms equipped with air conditioning?
The hotel rooms in Hotel The Rilano are equipped with their own air conditioning.
Is it possible to cancel my booking at the Hotel The Rilano free of charge?
With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.
When is the reception occupied?
At the Hotel The Rilano the reception times are as follows:
  • During the week: 24 hours busy.
  • At weekends: 24 hours busy.
Which payment methods can I use to pay in Hotel The Rilano?
You can pay at the hotel with the following means of payment:
  • Visa
  • Eurocard/MasterCard
  • American Express
  • Electronic cash
Can I collect miles and points during a trip?
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' or the 'Boomerang Club' every time you book a hotel. You will find more information here..

Evaluations

7.9

183 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

Show moreless

Anonymous Business traveler

04.03.20

9 Excellent

Positive Everything fine.

Anonymous Business traveler

02.03.20

4.8

Positive Reception staff were friendly and processed the check-in and check-out quickly.
It was clean and tidy.
The quality of the food in the restaurant was good.
The view in the room I occupied was quite nice.
There was a good number of plug sockets near the bed and on the desk.
Negative The hotel restaurant was poor in service. Be it in speed and general behaviour towards customers. Waiting times were excessive. People were not made to feel valued.
Generally the staff did not seem competent, although this may be down to more training being needed.
At check-out I was not asked how my stay was, which would have given the opportunity for constructive criticism.
The rooms have not been updated or refreshed, and do not have basic amenities such as a kettle and tea and coffee, or even an iron/press.
The TV in the room is very small to what you would expect.
The double beds come with 2 single duvet covers, where instead they should have a double duvet in my opinion.
When room cleaning was performed the duvets were still very creased when laid folded on the bed, which didn't give a good impression.
The toilets have doors which tend to swing open, and have the toilet right behind the door which isn't great if the door swings open (unless shut).

LAFON F. Business traveler

02.03.20

7.7 Good

Positive The proximity with the Airbus site and bus line 3 near to the hotel Negative Waiting more than 1h for my main course at the restaurant - some people near to me waited more than 1h30 for a burger

Anonymous Business traveler

28.02.20

7.8 Good

Positive Location close to river, comfort, on-side restaurant Negative No information in the room about hotel service except through code scanning

Anonymous Business traveler

27.02.20

9.6 Excellent

Positive value for money and convenient location

BRUNEL E. Business traveler

26.02.20

7.5 Good

Positive The staff is with right competences, acting with respect and Friendliness.
Very well located for people working in Airbus.
Negative No bottle of water in the bedroom except in the minibar. No possibility, anymore to prepare a coffee or a tea..
We wait more than 1/2 hour to obtain our desert during the dinner so we left before .
It could be interesting to have a more important staff at the shuttle arrival.

Anonymous Business traveler

26.02.20

7.1 Good

Negative Shower limited to too cold as well as the water output. Only one poor guy in the bar, and sometimes it takes a very long time to be served. Bed is very, very hard.

WOLFGANG A. Business traveler

26.02.20

8 Very good

Positive room Negative the service and the food in the restaurant (too long waiting time and food quality really decreased over the year but not the prices)

THOMPSON M. Business traveler

26.02.20

6.1

Positive Quiet & peaceful rooms, good value mini-bar, convenient location, shuttle service. Negative No coffee maker in room. Restaurant service was extremely slow. 2 hrs for a 1 course meal of a bowl of rice. I gave up on dessert after waiting too long for it to arrive and it had not turned up in a reasonable time.

GIL M. Business traveler

25.02.20

7.3 Good

Positive the room & breakfast Negative the restaurant. We were a group of 13 people and waited more than 1 hour 30 to have drinks and plates. The food was very bad (burgers, salads...).