Continued health and safety of hotel guests is of highest priority of HRS. Hotel partners displayed with an inspection label have installed enhanced protective measures in their establishments to mitigate the spread of COVID-19.
The hotel has been inspected by a third party expert in hygiene, cleanliness and disinfection.
The hotel has undergone a self-inspection process on its enhanced protection measures.
This hotel has been awarded a Green Stay Label and is among the most efficient Hotels in this area, based on its environmental footprint.
Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.
The Rilano Hotel Hamburg offers a great location in the middle of the Rüsch Peninsula. On the 6h floor, you can start the day with a workout in the gym. In the summer, sample the delicious cocktails at the Fusion Bar on the terrace or in a beach chair overlooking Finkenwerder.
Service & facilities
Hotel-owned car park Fee per 24 hours 11,00 EUR
Marked disabled parking space
Coach parking space at hotel
Restaurant(s) 1 open from 06:30.00 until 22:00.00
Open-air restaurant/beer garden, etc.
Sauna Fee 9,00 EUR
Automatic emergency wake-up alarm
Video surveillance of entrances
WLAN with Internet access in lobby Hourly rate 0 EUR Fee per day 0 EUR
Mobile phone reception
Door with spy-hole in 170 rooms
Breakfast from 06:30 o'clock to 10:00 o'clock
Vegetarian food available
Diabetic food available
Seating with armrests in reception area
Interior lighting in public areas with motion sensors
Within walking distance of public transport max. 500m
Background music not louder than 40 db
Car parking is near the entrance, min. 350 cm wide and on firm ground.
All meals also available as small portions (reduced price)
Easy-to-read menu (font at least Arial 12)
Hotel staff trained in first aid
WLAN with Internet access in rooms Hourly rate 0,00 EUR
Easy access for wheelchairs
Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
TV remote control
Separate luggage store
Telephone on the desk
Analogue modem connection in 170 rooms
Fridge in 20 rooms
Coffee machine/tea-maker in 10 rooms
Microwave oven in 20 rooms
Temperature controls in 170 rooms
Windows for opening
Bathroom with bathtub
Bathroom with shower
Bathroom with window
Plan of emergency exits
DSL/broadband Internet access in 170 rooms
TV with international news channel
Separate reading light for bed
Separate luggage storage space
Separate coat rack
Spacious wardrobe (linen shelf, hanging options)
Bed at least 100 cm wide (single bed), at least 180 cm (double bed)
Hooks for bath robes in bathroom
Additional seating option in bathroom
Generous storage space in the bathroom
Large dogs permitted Fee per day 17 EUR
Pets permitted Fee per day 17 EUR
Air conditioning in public areas
Free daily newspapers
WLAN in room
Towels changed every 2 day(s)
Beddings changed every 2 day(s)
Room service from 07:00.00 until 22:00.00
Chemist and doctor can be contacted via reception
Various daily newspapers available
Information material about the hotel, region and local events
Hotel built in 2006,
Last partial renovation 2017,
Number of floors 6,
Total number of rooms 170,
Number of single rooms 5,
Number of double rooms 165,
of which have 2 separate beds 130,
of which are suitable as three-bed rooms 10,
Rooms with connecting door 20,
Number of suites (separate rooms) 5,
Number of junior suites 5,
Number of rooms with air conditioning 170,
Hotel open all year round,
Reception manned 24 hours a day,
Earliest check-in 14:00,
Latest check-out 11:00,
Multilingual staff on hand 24 hours a day,
Number of luxury rooms 55,
Number of business rooms 105,
Trade fair/conference hotel,
VARTA certified business hotel 392468,
VDR certified business hotel,
VDR certified conference hotel,
No-smoking room 170,
Family rooms available 10,
Children's beds/cots 5,
DEHOGA Rating 4 DEHOGA Rating valid until 2020-05-22,
Renovation work planned 2017-02-27 to 2017-05-04 in area lobby Renovation work planned 2017-05-08 to 2017-08-25 in area other,
Reception manned 24 hours a day
Reception manned at weekends
Reception manned 24 hours a day
Free for HRS guests:
WLAN in room
Accepted payment methods
The following credit cards are accepted by Hotel The Rilano:
Situated next to the site of Airbus, the hotel is located right by the Elbe. From Hamburg’s Rüschpark, you have a great view of the heavily laden, passing container ships. Here, you can also go for relaxing walks along the water. The ferry provides easy access to the beautiful Elbstrand beach of Övelgönne and to the Jenischpark.
Reception staff were friendly and processed the check-in and check-out quickly.
It was clean and tidy.
The quality of the food in the restaurant was good.
The view in the room I occupied was quite nice.
There was a good number of plug sockets near the bed and on the desk.
The hotel restaurant was poor in service. Be it in speed and general behaviour towards customers. Waiting times were excessive. People were not made to feel valued.
Generally the staff did not seem competent, although this may be down to more training being needed.
At check-out I was not asked how my stay was, which would have given the opportunity for constructive criticism.
The rooms have not been updated or refreshed, and do not have basic amenities such as a kettle and tea and coffee, or even an iron/press.
The TV in the room is very small to what you would expect.
The double beds come with 2 single duvet covers, where instead they should have a double duvet in my opinion.
When room cleaning was performed the duvets were still very creased when laid folded on the bed, which didn't give a good impression.
The toilets have doors which tend to swing open, and have the toilet right behind the door which isn't great if the door swings open (unless shut).
LAFON F.Business traveler
The proximity with the Airbus site and bus line 3 near to the hotel
Waiting more than 1h for my main course at the restaurant - some people near to me waited more than 1h30 for a burger
Location close to river, comfort, on-side restaurant
No information in the room about hotel service except through code scanning
value for money and convenient location
BRUNEL E.Business traveler
The staff is with right competences, acting with respect and Friendliness.
Very well located for people working in Airbus.
No bottle of water in the bedroom except in the minibar. No possibility, anymore to prepare a coffee or a tea..
We wait more than 1/2 hour to obtain our desert during the dinner so we left before .
It could be interesting to have a more important staff at the shuttle arrival.
Shower limited to too cold as well as the water output. Only one poor guy in the bar, and sometimes it takes a very long time to be served. Bed is very, very hard.
WOLFGANG A.Business traveler
the service and the food in the restaurant (too long waiting time and food quality really decreased over the year but not the prices)
THOMPSON M.Business traveler
Quiet & peaceful rooms, good value mini-bar, convenient location, shuttle service.
No coffee maker in room. Restaurant service was extremely slow. 2 hrs for a 1 course meal of a bowl of rice. I gave up on dessert after waiting too long for it to arrive and it had not turned up in a reasonable time.
GIL M.Business traveler
the room & breakfast
the restaurant. We were a group of 13 people and waited more than 1 hour 30 to have drinks and plates. The food was very bad (burgers, salads...).