Clean & Safe Protocol

Demonstrate your improved hygiene standards to your guests

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Creating a cleaner and safer hotel stay: The number 1 priority is duty of care

86% of corporate travel decision makers look for a revised COVID-19 hygiene standard – prove to corporate travel buyers and travelers that it is also your main concern: The HRS Clean & Safe Protocol can help you do just that with a global, uniformed standard.




Drive Bookings


Conversion Rate

Provide Extra Reassurance


Expert Inspected Properties

What is the HRS Clean & Safe Protocol?

A global hygiene and health protocol specialized in lodging categories of Transient, Groups and MICE, based on guidelines from:

Logo World Health Organization

Logo CDC

Logo World Travel Tourism Council

Logo R.I.F.E.L.

In exclusive partnership with SGS

The program is co-created in exclusive partnership with the world’s leading inspection, verification, testing and certification company, SGS Soci√©t√© G√©n√©rale de Surveillance S.A. in Geneva (Switzerland).

Improving hygiene services in public areas, guest and meeting rooms

The HRS Clean & Safe Protocol covers a range of measures to help ensure hygiene excellence is maintained at hotels

  1. Physical Distancing
    Physical distancing throughout the establishment according to local regulations
  2. Staff Training
    Revised training programs for employees, suppliers and contractors
  3. Sanitization & PPE
    Sanitization stations and protection equipment available for staff and guests
  4. Technical Equipment
    Regular control of technical equipment (i.e. air conditioning, dishwashers, laundry machines etc.)
  5. Food & Beverage
    Contactless food services, available take away options and disinfected cutlery and servers
  6. High Touch Areas
    Frequent cleaning of public areas and high touch areas (e.g. door handles)
  7. Fitness & Wellness
    All fitness and wellness facilities under additional hygiene and cleaning regimes
  8. Management Team
    Continuous risk assessment and action planning monitored by management
  9. Supplier Management
    Suppliers and contractors comply with enhanced measures
  10. Tracing Systems
    Tracing for rapid response in case of illness of staff, suppliers or guests
  11. Meetings & Events
    Controlled access and separation of groups
  12. Contactless Reception
    Avoided queuing and paperless check-in & check-out options available

Two levels of Assurance 

The HRS Clean & Safe Protocol provides two levels of assurance for travelers, Self Inspected and Expert Inspected.

Self Inspected label
  • Conduct the HRS Clean & Safe Protocol Self Assessment for free
  • Confirm that 50+ measures are met for your property 
  • Instant display of label in booking and procurement channels
Expert Inspected Label
  • Provide an additional level of reassurance 
  • Complete an audit by a third party specialized in verification and inspection
  • Stand out with label proving audited excellence
  • Get you expert audit for only 279 ‚ā¨

    Learn more

Cleaner & Safer Procurement and Booking

The HRS Clean & Safe labels will be displayed across all HRS booking and procurement channels. 

Both labels will be represented on corporate online booking engines (OBEs) such as KDS and SAP Concur.
Both labels will be displayed in all HRS procurement channels, marking an important selection criteria during RFPs.

Get your free Clean & Safe Protocol self assessment now: Please find your personalized link in your HRS extranet. If you do not have access to HRS extranet, please request a link from your Regional HRS contact person.