Feedback
3 HRS Stars

ZEL Madrid

Check-in: 02:00 PMCheck-out: 12:00 PM
Parking
Non-smoking room
Bathroom
Room safe
Cable TV
Lift
53.7%
of guests recommend this hotel

6.5

Appealing

Based on 43 reviews

Gran Vía Street, 25, 28013 Madrid, Centro

Location and distances

location target

Gran Vía Street, 25, 28013 Madrid, Centro

What about the TRYP Madrid Gran Vía Hotel for a visit to Spain’s vibrant capital? Situated on the popular shopping street Gran Vía, the hotel is surrounded by numerous shops and boutiques. A short walk will lead you to such famous sights as the Royal Palace or the squares Plaza Mayor and Puerta del Sol.

Madrid Barajas International Airport (MAD)8.7 mi.
Nearest station1.2 mi.

Ratings and reviews(9)

Filter reviews by:

53.7 % of guests recommend this hotel

Appealing

6.6/10

Cleanliness of the hotel

7.0

Value for money

6.4

Ambience/Atmosphere in hotel

6.6

Willingness to assist

7.7

Friendliness of recpetion

8.0

Quality of breakfast

7.4

How comfortable the beds are

5.9

Restaurant quality

-

Wellness

-

Room facilities

5.0

Room size

5.9

Bathroom

5.9

9.3Excellent

Posted on 24 Jun 2025

CADILHAC E.- Business traveler

Quiet

In the room 118, the windows are not enough secure. you can open it even if it they are locked.

7.3Good

Posted on 10 Jun 2025

Business traveler

Location and breakfast buffet

During our arrival we requested to have a picnic/breakfast box for the day of check out as our flight was too early. They confirmed it will be there, we remind it to the reception the day before the departure. When we ask for the picnic box before leaving, no picnic box was prepared, nobody 'knew' about it. VERY DISAPPOINTING!

3.8Appealing

Posted on 09 Jun 2025

Business traveler

1st floor room - noisy - Asked reception to move rooms and their response was close the windows!
all rooms require makeover as they are very worn, tired and old

Hotel amenties and information

Hotel Description

The Hotel Madrid Gran Vía 25 Affiliated by Meliá allows you to discover the capital like never before. Close to everything, our hotel offers superior rooms with fantastic city views and a minibar with soft drinks included, a modern buffet restaurant so you start the day with a delicious breakfast while admiring the iconic Gran Vía or, if you need to work, a multi-purpose space for business events or meetings. Your getaway break in Madrid will be a great success with a team at your service to help you with everything you need.Having “churro” fritters with chocolate for breakfast near the iconic Puerta del Sol is a great way to start exploring Madrid. At mid-morning, try a squid baguette in the Plaza Mayor, the heart of the ancient Madrid de los Austrias. And when lunchtime approaches, visit San Miguel Market, a meeting point for people who love good food. Take an afternoon nap in the beautiful El Retiro Park and then later some shopping on Gran Vía or walking around Puerta de Alcalá. At sunset, it’s tough to choose the place to go to taste the famous tapas: Malasaña, Chueca, the Barrio de las Letras, Salamanca or La Latina. Where do you start?

Most popular facilities

Non-smoking room
Bathroom
Room safe
Cable TV
Lift
Air conditioning
Desk
Parking

Frequently asked questions about ZEL Madrid

Guests of the ZEL Madrid can use the following parking options:
  • dotCar park is directly by hotel
  • dotCar park is a 3-minute walk away
  • dotSecure parking
ZEL Madrid was rated 6.5 by 43 guests on average.
Friendliness of recpetion, Cleanliness of the hotel and Willingness to assist were rated particularly well.
53.7 % of guests recommend the ZEL Madrid for their next stay.
Check-in is possible from 02:00 PM at the earliest.
Check-out is possible at the latest by 12:00 PM clock.
The next station is 2 km away from the accommodation.
The nearest airport is 14 km from the hotel.
Unfortunately the ZEL Madrid does not offer any advantages for HRS guests.
The hotel does not have its own restaurant.
ZEL Madrid belongs to the barrier-free hotels in Madrid.
The hotel rooms in ZEL Madrid are equipped with their own air conditioning.
Unfortunately, you cannot cancel this hotel free of charge.
At the ZEL Madrid the reception times are as follows:
  • dotDuring the week: occupied 24 hours a day
  • dotAt weekends: occupied 24 hours a day
You can pay at the hotel with the following means of payment:
  • dotJapan Credit Bureau
  • dotAmerican Express
  • dotDiners Club
  • dotVisa
  • dotMastercard
With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel.
Top marks for HRS:
clean and safe

Clean & Safe Protocol

Expert Inspected Hotel

The hotel has been inspected by an independent expert in hygiene, cleanliness and disinfection.

Hotel information

Service times

Reception

occupied 24 hours a day

Reception manned at weekends

occupied 24 hours a day

Earliest check-in

02:00 PM

Latest check-out

12:00 PM

Spoken languages

  • Multilingual staff on hand 24 hours a day

Payment options

  • Japan Credit Bureau
  • American Express
  • Diners Club
  • Visa
  • Mastercard
Sustainability
Sustainability data reported via HRS Green StayGreen Stay

This hotel measures and reports its environmental footprint - including carbon, water and waste through the HRS Green Stay assessment based on the Sustainable Hospitality Alliance's HCMI and HWMI methodologies. The grades below reflect the hotel’s performance per occupied room night, measured against Green Stay’s thresholds for its regions.

The Green Stay indicator reflects reported data from hotels; it is not an environmental certification.

Carbon dioxide

A

4.4 kg CO2 / night

Water

A

190 liter / night

Waste

C

0.86 kg / night

Figures reflect data reported by the hotel for 2019. This data has not been recently updated and is due for resubmission.

Calculations include Scope 1, 2 and Partial Scope 3. They exclude upstream supply chain (Scope 3.2-3.14) and are not a full life cycle assessment (LCA). HRS performs plausibility and anomaly checks and does not independently verify or audit sustainability data provided by the hotels.