Find quick answers to frequently asked questions about HRS — from searching and booking hotels to pricing, payment, credit cards, check-in, cancellations, reviews, and more.If you need further assistance, please contact HRS Customer Service or use the contact details provided in your booking confirmation.
HRS is a hotel booking platform and provider of digital solutions for business travel and hotel reservations. Travelers can search, compare, and book hotels via HRS. The platform offers a wide hotel selection, transparent booking information, and useful services throughout your stay.
Using HRS is generally free for travelers. HRS receives a commission from partner hotels for completed stays. No commission is charged for changes or cancellations.
HRS is specifically designed for business travel, offering fast hotel search, flexible booking options, transparent pricing, relevant filters, digital services, and exclusive benefits for registered myHRS members.
You can search for and book hotels directly on HRS. Search results can be filtered by destination, dates, price, distance, ratings, amenities, or cancellation policies.
No. Only hotels that are available and bookable for your selected travel dates are displayed. The number of results depends on availability, travel dates, and selected filters.
“Available” means the hotel can be booked for your selected dates at the time of the search. Availability is checked in real time and may change as rooms are booked or updated by the hotel.
Yes. After booking, your reservation is automatically forwarded to the hotel and processed in the HRS system. You will also receive a confirmation with all relevant stay details.
Your booking confirmation is sent via email after a successful reservation. It includes details such as hotel name, travel dates, selected rate, payment information, cancellation policy, and hotel contact details.
Yes, if the booking form allows it and the correct guest details are provided. The name of the person staying must match the booking details.
Displayed room prices are typically per room, per night. Additional services (e.g. breakfast, parking) may be included or charged separately depending on the hotel and rate.
The booked room rate becomes binding once the reservation is completed and confirmed by the hotel. The applicable price and booking conditions shown during booking always apply.
Hotel prices may vary depending on travel dates, demand, length of stay, season, events or trade fairs, availability, room type, and booking conditions. For multi-night stays, nightly rates can differ.
For stays of multiple nights, the displayed rate may be an average price per night. Detailed pricing and rate conditions are shown during the booking process.
This depends on the selected rate. Many bookings are paid directly at the hotel. Some rates require prepayment. Payment terms are clearly shown before completing the booking.
A credit card may be required to secure your booking, for example for guaranteed reservations, late arrivals, special rates, prepayments, or non-refundable bookings.
If payment or a guarantee is required, the hotel or its payment provider usually charges the amount. Please refer to the booking conditions for exact details.
Time references usually follow the hotel’s local time at the destination, especially for check-in times and cancellation deadlines (e.g. “until 6 PM on arrival day”).
For many standard bookings, rooms are held until 6 PM local time. If you plan to arrive later, you should inform the hotel directly. Contact details are in your booking confirmation.
A standard booking can often be canceled free of charge until a specified time on the arrival day (e.g. 6 PM local time). Exact conditions vary by hotel and rate and are shown during booking.
With a guaranteed booking, the hotel holds the room even for late arrival. A credit card is usually required. If you don’t cancel on time or fail to arrive, charges may apply.
Whether and until when you can cancel free of charge depends on the selected rate. Cancellation conditions are shown during booking and included in your confirmation.
Yes. Some special or discounted rates require prepayment or offer limited cancellation options. These conditions are clearly displayed before booking.
Whether changes are possible depends on the hotel, rate, and booking conditions. Many bookings allow adjustments to travel or guest details. Check your confirmation or contact HRS Customer Service.
You can review a hotel if you booked and completed your stay through HRS. Reviews are based on real guest experiences.
Reviews may cover aspects such as cleanliness, room quality, facilities, service, breakfast, location, value for money, and overall experience.
“HRS recommends” is a sorting option based on multiple relevant factors such as price, availability, booking conditions, hotel presentation quality, and customer reviews.
The ranking is based on defined criteria to help users find suitable hotels quickly. You can also adjust sorting yourself, for example by price, distance, or rating.
HRS stars provide guidance and may be based on official hotel classifications, property data, amenities, and guest reviews.
HRS reviews come from guests who have booked and stayed at the hotel via HRS. This ensures feedback is based on verified stays.
No. If breakfast is not included in the rate, you can decide on-site whether to add it. This is indicated in the booking details.
Travel dates, arrival times, and deadlines generally follow the hotel’s local time.
Yes. HRS is suitable for last-minute travel. The search shows hotels available for your selected dates and allows immediate booking if rooms are available.
Use filters and booking details in the hotel search. Flexible rates and free cancellation options are clearly displayed.
Key information is provided in your booking confirmation. For questions about booking, check-in, payment, changes, or cancellations, contact HRS Customer Service.
Before booking, review travel dates, room price, included services, payment terms, cancellation policy, check-in time, and guest details. This ensures a smooth booking experience.