Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

JW Marriott Hotel Surabaya

City center 2.00 km Train station 16.00 km
8.5

1 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

The measures have been confirmed by the hotel management

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
1/21 JW Marriott Hotel Surabaya
2/21 JW Marriott Hotel Surabaya
3/21 JW Marriott Hotel Surabaya
4/21 JW Marriott Hotel Surabaya
5/21 JW Marriott Hotel Surabaya
6/21 JW Marriott Hotel Surabaya
7/21 JW Marriott Hotel Surabaya
8/21 JW Marriott Hotel Surabaya
9/21 JW Marriott Hotel Surabaya
10/21 JW Marriott Hotel Surabaya
11/21 JW Marriott Hotel Surabaya
12/21 JW Marriott Hotel Surabaya
13/21 JW Marriott Hotel Surabaya
14/21 JW Marriott Hotel Surabaya
15/21 JW Marriott Hotel Surabaya
16/21 JW Marriott Hotel Surabaya
17/21 JW Marriott Hotel Surabaya
18/21 JW Marriott Hotel Surabaya
19/21 JW Marriott Hotel Surabaya
20/21 JW Marriott Hotel Surabaya
21/21 JW Marriott Hotel Surabaya
business tariff details
myHRS Club Member
Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
Save up to 30% automatically
Nothing else required - simply sign in!
Free benefit for all myHRS members
Both business & leisure travellers
business tariff
€0.00
Single room Standard tariff Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

Close

 

Your travel dates
. - .Rooms: 0 - Guests:

1 Adult - 1 Single room PlusCircle

            Reset

Would you like to book more than 9 rooms? Click here.

Hotel availability is checked ...

Important information

Style of hotel and ambience

JW Marriott Hotel Surabaya delivers an unmatched luxury experience in the heart of the city. Gorgeously appointed accommodation showcases a range of amenities, and delicious on-site dining will impress the most discerning palates. Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience Luxury 5-star hotel in one of our 407 beautifully appointed rooms, including 145 twin bedrooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and Indonesian cuisines as well as the newest Steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offer the perfect blend of comfort, relaxation and style for your visit to Indonesia.

Location of the hotel

Centrally situated in Surabaya, capital of the Indonesian Province of Jawa Timur, this hotel enjoys a convenient location for both business and leisure trips. Within a radius of 7 kilometres, you’ll find several points of interest including the Sura and Baya Monument, the Kalimas Harbour and the Hero Monument.

Reception open
During the week
Not occupied

At weekends
Not occupied

Check-In: 14:00
Check-Out: 12:00

Accepted payment methods

The following credit cards are accepted by JW Marriott Hotel Surabaya:

Mastercard Visa American Express Japan Credit Bureau

Service & facilities

  • Elevator
  • Reception (lobby)
  • Executive/Business floor
  • WiFi with internet access in lobby
  • Hotel-owned car park
  • Automatic emergency wake-up alarm
  • Outdoor swimming pool:
  • Sauna:
  • Beauty parlor:
  • Fitness centre:
  • Breakfast:
  • Café/Bistro
  • Halal food available
  • Hotel bar

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • TV remote control
  • Radio
  • TV with international news channel
  • DVD player
  • Cable TV
  • Voicemail
  • Telephone in the bathroom
  • Fax
  • Bathroom with bathtub
  • Room safe
  • Minibar
  • Make-up mirror
  • Desk
  • Bathrobes
  • Hairdryer
  • Centrally controlled air conditioning
  • Temperature controls:
  • Kitchenette
  • Fridge
  • Microwave
  • Ironing machine for pants
  • Iron + ironing board
  • Coffee machine/Tea-maker

In-house services

  • Shoe-polishing machine
  • Laundry service
  • Medical service
  • Classic concierge service
  • Car rental
  • Limousinenservice
  • Free daily newspapers
  • Hairdresser/Barber
  • Business Center
  • Secretarial services
  • Store/Mini supermarket
  • ATM
  • Ice machine
  • Air conditioning in public areas
  • Safety deposit boxes at reception
  • Number of conference rooms: 9
  • Conference facilities for up to 14 people

Show moreless

JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya: Location and distance

City center : 2.00 km - Surabaya

Train station : 16.00 km - Pasar Turi Train Station

Frequently asked questions about JW Marriott Hotel Surabaya

Does JW Marriott Hotel Surabaya offer parking spaces for guests?

Guests of the JW Marriott Hotel Surabaya can use the following parking options.
  • Hotel-owned car park

Can I have breakfast in JW Marriott Hotel Surabaya?

Yes in the JW Marriott Hotel Surabaya you can enjoy the breakfast offer.

What is the average rating of JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya was rated 8.5 by 1 guests on average.

Which service in the JW Marriott Hotel Surabaya is particularly well rated?

Friendliness of the staff, How willing were staff to help? and Atmosphere at the hotel were rated particularly well.

What percentage of the guests recommend the JW Marriott Hotel Surabaya?

100 % of HRS guests recommend the JW Marriott Hotel Surabaya for their next stay.

How far is the nearest train station?

The next station is 16 km away from the accommodation.

What are the advantages of booking the JW Marriott Hotel Surabaya via HRS?

HRS customers receive the following benefits when they book the JW Marriott Hotel Surabaya:
.

Is there a restaurant in the JW Marriott Hotel Surabaya?

The hotel does not have its own restaurant.

Is the hotel barrier-free?

JW Marriott Hotel Surabaya is unfortunately not barrier-free.

Are the hotel rooms equipped with air conditioning?

The hotel rooms in JW Marriott Hotel Surabaya are equipped with their own air conditioning.

Is it possible to cancel my booking at the JW Marriott Hotel Surabaya free of charge?

With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.

Which payment methods can I use to pay in JW Marriott Hotel Surabaya?

You can pay at the hotel with the following means of payment:
  • Mastercard
  • Visa
  • Discover
  • American Express
  • Japan Credit Bureau
  • Diners Club

Can I collect miles and points during a trip?

With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..

Show moreless

Hotel reviews

8.5

1 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

Show moreless