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HRS stars
Puerta América Design Hotel
Avenida de America 41, 28002 Madrid - Madrid
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8 Evaluations

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City center 4 km Train station 3 km Airport 9 km
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12/12 Puerta América Design Hotel

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Your HRS Offer

Dbl. from €140.00

HRS price assurance

If you find a better offer, we will refund you the difference.
Free for HRS guests:
  • Personal daily newspaper for every room
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Pay TV


Important information

Style of hotel and ambience

The design Hotel Puerta América in Madrid was designed by 18 world-famous architects. Located on 12 floors, the spacious hotel rooms are fully equipped and feature panoramic windows with a gorgeous view on the city. The restaurant serves traditional Spanish dishes and vanguard cuisine. Furthermore, several art-of-the-state conference rooms are available. Puerta Hotel offers to all clients a free Premium Wifi Service (high speed)..

Service & facilities

  • Reception (lobby)
  • Elevator
  • Public Internet terminal Hourly rate 0,00 EUR
  • Hotel-owned car park Fee per 24 hours 26 EUR
  • Car park is directly by hotel
  • Secure parking
  • Security patrolled car park
  • Marked disabled parking space
  • Executive/business floor
  • Restaurant(s) 3 open from 10:00.00 until 01:00.00
  • Hotel bar
  • Café/bistro
  • Disco
  • Garden/park
  • Garden terrace
  • Roof garden
  • Children's playground
  • Outdoor swimming pool open from 12:00.00 until 19:00.00 closed from 2019-09-15 to 2020-06-15
  • Fire alarm
  • Smoke detectors
  • Sprinkler system
  • Automatic emergency wake-up alarm
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Video surveillance of hallways
  • Security guards
  • Breakfast from 07:00 o'clock to 11:00 o'clock
  • Vegetarian food available
  • Wholefood available
  • Diabetic food available
  • Smoke detectors in all rooms
  • Hallways equipped with fire exstinguishers
  • Hotel has emergency lighting
  • Hotel staiways ventilated
  • Hotel complies with country/state/local fire laws
  • Visual alarms for the Deaf/Hard of Hearing in guest rooms
  • Visual alarms for the Deaf/Hard of Hearing in hallways
  • Visual alarms for the Deaf/Hard of Hearing in public areas
  • Audible smoke alarms in guest room
  • Audible smoke alarm in hallways
  • All guest rooms equipped with sprinklers
  • All hallways equipped with sprinklers
  • Hotel auto linked to fire station (Alarm automatically notifies fire station)
  • Emergency exits for each floor
  • Guest rooms accessed by interior entrances
  • Building meets all current local, state and country building codes
  • Guest room doors self closing
  • Parking areas patrolled
  • Parking area equipped with lights
  • Video surveillance recorded 24 hrs a day
  • Emergency back-up generators
  • Hotel staff trained in first aid
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Automated external defibrillator on site (AED)

Room facilities

  • WLAN with Internet access in rooms
  • Wheelchair-friendly rooms in accordance with DIN 18024, 18025 Number 2
  • Cable TV
  • Satellite TV
  • Pay-TV
  • TV remote control
  • Internet TV
  • Radio
  • Desk
  • Separate luggage store
  • Telephone by the bed
  • Telephone on the desk
  • Telephone in the bathroom
  • Voicemail
  • Analogue modem connection
  • Room safe
  • Mini-bar
  • Fridge in 315 rooms
  • Iron + ironing board
  • Centrally controlled air conditioning
  • Temperature controls in 315 rooms
  • Soundproof windows
  • Windows for opening
  • Full-length mirror
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Bathroom with window
  • Bathrobes
  • Emergency information
  • Plan of emergency exits
  • DSL/broadband Internet access
  • TV with international news channel
  • Complimentary slippers provided in room
  • Water boiler in room
  • Free tea supplies in room

In-house services

  • Hotel safe
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Classic concierge service
  • Free daily newspapers
  • Business center
  • Secretarial services
  • Car rental
  • Sightseeing tours
  • Laundry service
  • Shoe-polishing service
  • Personal daily newspaper for every room
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Pay TV
  • Pets not allowed
  • Room service from 00:00.00 until 00:00.00
  • Evening entertainment
  • Babysitter
  • Medical service
  • Local map and destination/city information in Mandarin
  • Adaptor for Chinese/US plugs
  • Welcome booklet in Mandarin

Hotel data

Hotel built in 2005, Last complete renovation 2017, Number of floors 13, Total number of rooms 315, Number of single rooms 315, Number of double rooms 315, of which have 2 separate beds 84, of which have a double bed 231, Rooms with connecting door 2, Number of suites (separate rooms) 33, Number of junior suites 21, Number of rooms with air conditioning 315, Hotel open all year round, Reception manned 24 hours a day, Earliest check-in 14:00, Latest check-out 12:00, Multilingual staff on hand 24 hours a day, English-speaking staff available during the day, English-speaking staff available at night, Hotel, City hotel, Business hotel, Art/design hotel, Trade fair/conference hotel, Certified Spa Hotel, Certified Design Hotel, No-smoking room 315, Family rooms available 2,

Reception open

Every day 24 hours

Reception manned at weekends
24 hours occupied
Check-In : 14:00
Check-Out : 12:00

Free for HRS guests:

  • Personal daily newspaper for every room
  • Use of an Internet terminal at the hotel
  • WLAN in room
  • Pay TV

Accepted payment methods

The following credit cards are accepted by Puerta América Design Hotel:

 Diners Club  Visa  Eurocard/MasterCard  American Express  Billing to corporate account possible

Puerta América Design Hotel

Location and distance

Google Map

City center

4 km


9 km
Madrid Barajas International Airport (MAD)

Train station

3 km
Madrid - Chamartín Railway Station


0.1 km
Avenida de America

Location of the hotel

The Hotel Puerta América is situated in the city centre of Madrid, 5 minutes away from a shopping promenade. The centre with Gran Vía, Prado Museum and Royal Palace is quickly reachable by public transport. The exhibition grounds, the airport and the funfair are 8, 10 respectively 12 km away from the Hotel Puerta América.



8 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

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FERRERLOPEZ E. Business traveler


9.7 Excellent

Positive Todo el staff es dispuesto, competente, amable, voluntarioso, trabajan rápido y eficiente y siempre con una sonrisa. Tanto recepcionistas, botones, camareros, etc, son extraordinarios profesionales.

Anonymous Business traveler



Positive Big size rooms Negative The lighting in the room is poor. Bath room has no curtain from window towards room.

CORTIJOVITORIA I. Business traveler


8.7 Very good

Positive all Negative no

Anonymous Business traveler


9.4 Excellent

Positive La decoracion de las habitaciones es espectacular.

CALZADA G. Business traveler


8.6 Very good

Positive Bed and cleanliness Negative Yes: Room too noisy (I could hear next door guest walking and opening doors as if inside my room), shower with no door so water leaking outside, plugs hardly reachable below bed side tables