Star ratings are based on a self-evaluation by the hotel as well as the experiences of HRS and HRS customers. You can find details under Terms and Conditions and FAQs.

HRS stars

Kempinski Hotel Hangzhou

City center 5.00 km Airport 38.00 km
8.8

14 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

The measures have been confirmed by the hotel management

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
HRS awardedX
Green Stay

This hotel has been awarded a Green Stay Label and is among the most efficient Hotels in this area, based on its environmental footprint.

Carbon

A

35.07

kg CO2/night

Water

A

48.02

liter/night

Waste

A

0.05

kg/night

Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou
1/21 Kempinski Hotel Hangzhou
2/21 Kempinski Hotel Hangzhou
3/21 Kempinski Hotel Hangzhou
4/21 Kempinski Hotel Hangzhou
5/21 Kempinski Hotel Hangzhou
6/21 Kempinski Hotel Hangzhou
7/21 Kempinski Hotel Hangzhou
8/21 Kempinski Hotel Hangzhou
9/21 Kempinski Hotel Hangzhou
10/21 Kempinski Hotel Hangzhou
11/21 Kempinski Hotel Hangzhou
12/21 Kempinski Hotel Hangzhou
13/21 Kempinski Hotel Hangzhou
14/21 Kempinski Hotel Hangzhou
15/21 Kempinski Hotel Hangzhou
16/21 Kempinski Hotel Hangzhou
17/21 Kempinski Hotel Hangzhou
18/21 Kempinski Hotel Hangzhou
19/21 Kempinski Hotel Hangzhou
20/21 Kempinski Hotel Hangzhou
21/21 Kempinski Hotel Hangzhou
business tariff details
myHRS Club Member
Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHRS members, known as the HRS Business Tariff.
Save up to 30% automatically
Nothing else required - simply sign in!
Free benefit for all myHRS members
Both business & leisure travellers
business tariff
€0.00
Single room Standard tariff €138.60 Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

Close

 

Your travel dates
. - .Rooms: 0 - Guests:

1 Adult - 1 Single room PlusCircle

            Reset

Would you like to book more than 9 rooms? Click here.

Hotel availability is checked ...

Free for HRS guests in the hotel Kempinski Hotel Hangzhou

  • Free garage in or directly by hotel
  • Free WiFi
  • 1 bottle of mineral water

Important information

Style of hotel and ambience

Inspired by the journeys of the Grand Canal and tea, our hotel presents an exclusive lifestyle destination defined by signature restaurants, exceptional spaces, designs and gastronomic craftsmanship.

Location of the hotel

The hotel is centrally located in a large shopping, residential and office complex along the Grand Canal and next to numerous historical blocks, museums, and the Gongchen bridge.

Reception open
During the week
occupied 24 hours a day

At weekends
occupied 24 hours a day

Check-In: 14:00
Check-Out: 12:00

Spoken languages:
Multilingual staff on hand 24 hours a day

Accepted payment methods

The following credit cards are accepted by Kempinski Hotel Hangzhou:

American Express China Union Pay Visa Mastercard Japan Credit Bureau

Service & facilities

  • Garden terrace
  • Elevator
  • Executive/Business floor
  • Reception (lobby)
  • WiFi with internet access in lobby Price/Day 0,00 CNY
  • Public internet terminal: Price/Hours: 0,00 CNY
  • Coach parking space at hotel
  • Secure parking
  • Security patrolled car park
  • Secure parking for bicycles/motorbikes
  • Garage in hotel Price/Day 0,00 CNY
  • Free parking
  • Hotel-owned car park
  • Video surveillance of hallways
  • Smoke detectors
  • Video surveillance of entrances
  • Video surveillance of hotel lobby
  • Automatic emergency wake-up alarm
  • Sprinkler system
  • Security guards
  • Fire alarm
  • Audible smoke alarm in hallways
  • Parking area equipped with lights
  • Guest rooms accessed by interior entrances
  • Emergency exits for each floor
  • Visual alarms for the deaf/hard of hearing in hallways
  • Emergency backup generators
  • Hotel complies with country/state/local fire prevention laws
  • Guest room doors self-closing
  • Visual alarms for the deaf/hard of hearing in public areas
  • Audible smoke alarms in guest rooms
  • Hotel auto-linked to fire station (Alarm automatically notifies fire station)
  • Hotel has emergency lighting
  • Building meets all current local/state/country building codes
  • Hallways equipped with fire exstinguishers
  • Smoke detectors in all rooms
  • Parking areas patrolled
  • Video surveillance recorded 24 hrs a day
  • All guest rooms equipped with sprinklers
  • Hotel stairways ventilated
  • Indoor swimming pool:
    Open 06:00 - 22:00
  • Sauna: Price 0,00 CNY
  • Fitness centre:
  • Breakfast: 06:30 - 10:00
  • Hotel bar
  • Selection of Chinese dishes in restaurant and room service
  • Breakfast with Chinese dishes
  • Café/Bistro
  • Restaurant(s): 6
    06:30 - 21:30
  • Menu
  • Chop sticks

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • Telephone in the bathroom
  • TV with international news channel
  • TV remote control
  • Telephone by the bed
  • WiFi in all rooms Price/Hour 0,00 CNY
  • Desk
  • Bathroom with bathtub
  • Plan of emergency exits
  • Seating area
  • Emergency information
  • Hairdryer
  • Room safe
  • Minibar
  • Bathrobes
  • Bathroom with shower
  • Centrally controlled air conditioning
  • Fridge in 344 rooms
  • Waterboiler
  • Coffee machine/Tea-maker in 139 rooms
  • Complimentary slippers provided in room
  • Chinese TV channel
  • Free tea supplies in room

In-house services

  • Shoe-polishing service
  • Laundry service
  • Free garage in or directly by hotel
  • Free WiFi
  • 1 bottle of mineral water
  • Limousinenservice
  • Check-out terminal
  • Classic concierge service
  • Porter service: Price/piece: 0,00 CNY
  • Business Center
  • Pets not allowed
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Hotel safe
  • Daily weather forecast in Mandarin
  • Chinese newspaper
  • Adaptor for Chinese/US plugs
  • Welcome booklet in Mandarin
  • Mandarin log-in instructions for internet
  • Local map and destination/city information in Mandarin
  • DSL/Broadband internet access in all conference rooms
  • Audiovisual conference equipment
  • Number of conference rooms: 7
  • Conference facilities for up to 2148 people

Show moreless

Kempinski Hotel Hangzhou

Kempinski Hotel Hangzhou: Location and distance

City center : 5.00 km - Wu Lin Square

Airport : 38.00 km - Xiaoshan International Airport

Frequently asked questions about Kempinski Hotel Hangzhou

Does Kempinski Hotel Hangzhou offer free WLAN in the room?

Free WLAN in the room is available to all Kempinski Hotel Hangzhou guests.

Does Kempinski Hotel Hangzhou offer parking spaces for guests?

Guests of the Kempinski Hotel Hangzhou can use the following parking options.
  • Hotel-owned car park
  • Coach parking space at hotel
  • Secure parking
  • Security patrolled car park
  • Secure parking for bicycles/motorbikes
  • Parking areas patrolled

Can I have breakfast in Kempinski Hotel Hangzhou?

Yes in the Kempinski Hotel Hangzhou you can enjoy the breakfast offer.

What is the average rating of Kempinski Hotel Hangzhou?

Kempinski Hotel Hangzhou was rated 8.8 by 14 guests on average.

Which service in the Kempinski Hotel Hangzhou is particularly well rated?

Restaurant quality, Cleanliness and The quality of breakfast were rated particularly well.

How far is the nearest airport?

The nearest airport is 38 km from the hotel.

What are the advantages of booking the Kempinski Hotel Hangzhou via HRS?

HRS customers receive the following benefits when they book the Kempinski Hotel Hangzhou:
  • Free garage in or directly by hotel
  • Free WiFi
  • 1 bottle of mineral water
.

Is there a restaurant in the Kempinski Hotel Hangzhou?

The hotel has its own restaurant.

Is the hotel barrier-free?

Kempinski Hotel Hangzhou is unfortunately not barrier-free.

Are the hotel rooms equipped with air conditioning?

The hotel rooms in Kempinski Hotel Hangzhou are equipped with their own air conditioning.

Is it possible to cancel my booking at the Kempinski Hotel Hangzhou free of charge?

With our Flex rate, HRS customers can always cancel their hotel bookings free of charge before 6 pm on the check-in day.

When is the reception occupied?

At the Kempinski Hotel Hangzhou the reception times are as follows:
  • During the week: 24 hours busy.
  • At weekends: 24 hours busy.

Which payment methods can I use to pay in Kempinski Hotel Hangzhou?

You can pay at the hotel with the following means of payment:
  • American Express
  • Diners Club
  • China Union Pay
  • Visa
  • Mastercard
  • Japan Credit Bureau

Can I collect miles and points during a trip?

With your myHRS account, you will earn miles & points with our partners 'Miles & More', 'BahnBonus' every time you book a hotel. You will find more information here..

Show moreless

Hotel reviews

8.8

14 Evaluations

Friendliness of the staff
How willing were staff to help?
Atmosphere at the hotel
Room configuration
Cleanliness
Sanitary equipment
Size of room
The quality of breakfast
Restaurant quality
Value for money
Sleep comfort

Show moreless

Reid D.

30.11.23

9.9 Excellent

Positive Very modern luxurious feel to the hotel room. All necessary requirements met and also felt very secure. I would highly recommend Comment from the hotel
Dear guest, please accept the warmest greetings from Kempinski Hotel Hangzhou! We are honored by your highly recommendation, and please allow me to express our thanks to you. Guest satisfaction is Kempinski Hotel's greatest pursuit. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. We will continue to maintain our enthusiasm to bring you a more pleasant and warm stay experience. Looking forward to your coming back again. Best wishes to you. Christoph Knichel General Manager

19.10.23

5.9 Sufficient

Positive Friendly Staff and helpful, fast response Comment from the hotel
Dear guest, Thank you for choosing Kempinski Hotel Hangzhou and for your kind words about our hotel staff. We greatly appreciate your feedback regarding the hotel rooms. We will take your suggestions into consideration and improve our management of room details to ensure a better stay experience for our guests. If you don't mind, could you please provide us with your contact information so that we can follow up with you and apologize for any inconveniences you may have experienced during your stay? Thank you again for your support. We look forward to serving you again in the future. Best regards, Christoph Knichel General Manager
Negative The room size for this cathegory of Hotel and compared to other branches is small. The Bathroom is not private. Cleanness could be better. Comment from the hotel
Dear guest, Thank you for choosing Kempinski Hotel Hangzhou and for your kind words about our hotel staff. We greatly appreciate your feedback regarding the hotel rooms. We will take your suggestions into consideration and improve our management of room details to ensure a better stay experience for our guests. If you don't mind, could you please provide us with your contact information so that we can follow up with you and apologize for any inconveniences you may have experienced during your stay? Thank you again for your support. We look forward to serving you again in the future. Best regards, Christoph Knichel General Manager

Yu k.

03.07.22

8.8 Very good

Positive Breakfast Negative Noise from neighborhood.