HRS CREW & PASSENGER SOLUTIONS

One platform dedicated to delivering exceptional experiences for crew and passengers.

One platform, looking after
those who matter most, when they need it most.

Our end-to-end solution ensures operations have oversight and control of the entire journey. Fully automated processes drive time and cost saving of over

82%

For crew, this delivers a seamless experience, with their travel companion app organizing every step of their journey. For passengers, they feel truly looked after during disruption, with a personalized, pre-arranged travel package instantly available on their device.

MAXIMIZING RECOVERY: THE FUTURE OF THE AIRLINE INDUSTRY IS DIGITAL

There is no question that the airline industry has faced many challenges and pressure in the recent years, but with that comes a great opportunity for the most radical overhaul of structures, strategy and operations in its history. This paper looks at the significance of technology, automation, and digitization in building a sustainable airline for the future

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UP TO 90% TIME AND PROCESS SAVINGS FOR DEUTSCHE BAHN AG

With HRS technology, Europe’s largest rail network is now looking after crew and passengers slicker, quicker and more efficiently than ever.

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HRS CREW & PASSENGER SOLUTIONS AND NORWEGIAN CASE STUDY

HRS Crew & Passenger Solutions elevated disrupted passenger experience for Norwegian, driving 92% digital engagement for passengers and 80% time savings for ground staff. The product was implemented in only 8 weeks covering disrupted passengers on the first day of the platform's go-live. Read the press release announcement and check out the full case study:

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SUPPLIER INNOVATION AWARD 2022

HRS Crew & Passenger Solutions has been nominated to receive an Innovations award by Deutsche Bahn AG for driving an outstanding customer-centric approach via automation and digitalization.

DISRUPTED PASSENGERS

Taking care of passengers with a personalized, pre-arranged travel package issued directly to their devices, as soon as disruption strikes.

Passengers simply select a hotel, choose their transfer and receive instant compensation.

Performance When It Counts

Transform disruption into an opportunity to give passengers the support they need.

Process Automation

Self-service solution is automatically triggered to choose available hotel and transfers.

Peace Of Mind

An intuitive self-service which has everything a passenger needs, on their device, with instant reimbursement.

CREW

One seamless experience, enabled through the travel companion app.

From a booking confirmation, transfers, contactless travel, to a digital allowance. Paperless processes reduce what used to take hours, to minutes. It’s travel, without the hassle.

Seamless Experience

All-in-one travel companion app means a seamless, automated journey for those ‘on the road’, ensuring peace of mind.

Cash-Free

Digital cash-less allowance in local currency via the travel companion app.

Real Time Communication

Crew on the road are up to date via the real time communication channel.

operations

One holistic approach to streamline crew & passenger operations, end-to-end.

With continuous procurement for lodging and transport, automated planning management and room allocation, paperless processes and digital allowance.

One Holistic Platform

Fully automated, flexible to customer needs, with one single application controlling all operations. Delivered with global consistency, through proprietary technology.