Clean & Safe Protocol

86 %

of corporate travel decision makers are seeking lodging with a revised Covid-19-driven hygiene standard as a number 1 priority


Creating a secure and safe travel experience

At HRS, our main priority is to ensure the health, safety and security of our customers and business partners. This is why HRS has partnered with SGS, the world's leading inspection, verification, testing and certification company, to develop the Clean & Safe Protocol.

The Clean & Safe Protocol provides both corporations and hoteliers with a well-defined standard at a time when cleanliness and property hygiene is the leading factor as corporations plan to send business travelers back on the road.


The Clean & Safe label will provide ease of mind for the traveler and help corporations fulfill their duty of care requirements.

To access your free Clean & Safe Protocol self assessment please go to your HRS extranet. If you do not have access to HRS extranet, please request a link from your Regional HRS contact person.


In exclusive partnership with SGS

The program is co-created in exclusive partnership with the world's leading inspection, verification, testing and certification company, SGS Société Générale de Surveillance S.A. in Geneva (Switzerland)

  • Inspection, verification, testing and certification services
  • 97.000 people in 2.600 offices

What is the HRS Clean & Safe Protocol?

A global hygiene and health protocol specialized in corporate lodging categories of Transient, Groups and MICE, based on guidelines from:


"COVID-19 has fundamentally changed the world. It remains our priority to ensure our customers' continued health and safety. With this new protocol we help our partners to deliver a consistent standard while enhancing transparency for our customers."

Tobias Ragge

The HRS Clean & Safe Protocol covers a range of measures to oversee the improved hygiene services in public areas, guest and meeting rooms, including but not limited to:

01/ Physical Distancing
Physical distancing throughout the establishment according to local regulations

02/ Staff Training
Revised training programs for employees, suppliers and contractors

03/ High Touch Areas
Frequent cleaning of public areas and high touch areas (e.g. door handles)

04/ Sanitization & PPE
Sanitization stations and protection equipment available for staff and guests

05/ Technical Equipment
Regular control of technical equipment (i.e. air conditioning, dishwashers, laundry machines)

06/ Food & Beverage
Contactless food services, available take away options and disinfected cutlery and servers

07/ Fitness & Wellness
All fitness and wellness facilities under additional hygiene and cleaning regimes

08/ Management Team
Continuous risk assessment and action planning monitored by the management

09/ Supplier Management
Suppliers and contractors controlled to comply with enhanced measures

10/ Tracing Systems
Tracing for the rapid response in cases of illness of staff, suppliers or guests

11/ Meetings & Events
Controlled access and separation of groups and luggage in storage

12/ Contactless Reception
Avoided queuing and paperless check-in & check-out options available

The Clean & Safe Protocol will be represented in corporate online booking engines (OBEs) such as KDS and SAP Concur.


Self Inspected label

  • Represented when the hotel partner has conducted the HRS Secure & Safe Protocol self-assessment confirming the mandatory criteria being met in the hotel
  • 50+ measures to be implemented to ensure clean and safe hotel operations and guest care
  • Checklists are continuously monitored and updated in line with global standards and guidelines

Expert Inspected label

  • Represented when SGS’ auditors conducted a successful inspection or the hotel has defined its own protocols for enhanced health and safety, and conducted an inspection by a third party specialized in verification and inspection.
  • Clearly differentiated symbol proving audited excellence

This label will also be represented in corporate online booking engines (OBEs) such as KDS and SAP Concur.

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